The products on this site are beautiful ... I love it all! Having ordered some gorgeous wallpaper there was a mix up in the pricing but this was sorted very speedily and communication with team member... See more
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Review summary
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Reviews shaping this summary
I bought the Material Tomato Knife Set as a Christmas gift. The product was delivered quickly. The knife set is excellent! I did have a question about my order and emailed the company. Maison Flan... See more
I absolutely love Maison Flaneur! So many incredible products that i can't find anywhere else. Just purchased a rattan lamp shade which looked amazing. Great quality and beautiful design. Will defini... See more
Maison Flaneur is I believe a small organization that excelles in fulfilling the most refined tastes and wishes of it’s clientele. I have found on their site some of the most elegant and r... See more
Company details
Written by the company
Bonjour! At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware. As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in. We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.
Contact info
1 Knightsbridge Grn, SW1X 7QA, London, United Kingdom
- hello@maisonflaneur.com
- maisonflaneur.com
3.8
Great
391 reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars
I had a great shopping experience at Maison Flâneur! I ordered some plates and they arrived very quickly. The quality is fantastic, and I absolutely love them. Everything went smoothly from start to finish. I’ll definitely be shopping here again!
21 April 2025
Unprompted review
Reply from Maison Flâneur
Thank you so much for your glowing review! We're thrilled to hear you love the plates and had such a smooth experience from start to finish. We can’t wait to welcome you back for your next visit—happy styling!
No returns awful customer service
AVOID. Order took a long time to arrive and was not fit for purpose and not what was advertised. Long wait for a reply from customer service - they don’t offer refunds despite the item being falsely advertised and £50. Really poor customer service. I took the issue up with my bank (as I see multiple other reviewers have), as soon as I did this, their attitude changed and they asked me to cancel it. Ultimately I have no refund and an overpriced non functional item. Whole process taken months. Do not order from this site.
23 April 2025
Unprompted review
Reply from Maison Flâneur
Hi there,
Thank you for your feedback, and we're very sorry to hear about your experience. This is not the level of service we aim to provide, and we completely understand how frustrating this must have been for you.
We sincerely apologise for the delay with your order and the issues you encountered with both the product and our communication. While we aim to provide accurate product information and timely support, it’s clear that we fell short in this instance.
We’d love the chance to look into this further and make things right if we can. Please reach out to us at hello@maisonflaneur.com with your order details so we can review the situation in full and work towards a resolution.
Thank you again for bringing this to our attention – we’re committed to doing better.
High-quality, beautiful
Products arrived promptly and were beautiful– I ordered to the wrong address by mistake, and Maison Flaneur were so supportive over email to support on delivery times, etc. Am very much looking forward to ordering again.
23 April 2025
Unprompted review
Reply from Maison Flâneur
Thank you so much, Emma! We're so glad to hear everything arrived safely and that we could support you along the way. It means a lot to us, and we’re really looking forward to helping you again soon!
If I could give no stars I would
If I could give no stars I would. I have never experienced customer service more obviously designed to make you lose the will to keep fighting in my life. If it weren’t for my credit card company I would be out of pocket over £300 because of the disreputable behaviour of this company. Avoid them at all costs. They knowingly sent me a faulty item and then admitted as much ONLY after I contacted them to let them know the light wasn’t working and to ask for help. They then informed me that they could give me no timeline on when a part to remedy the issue might be in stock and refused to provide assistance with return of the item even though they knowingly sent it out faulty. I had been saving up for this light for a long time and the awful way I have been treated by the company shows a deep disregard for people and their time/money. Truly the worst and most maddening customer service experience I’ve ever had.
6 January 2025
Unprompted review
Reply from Maison Flâneur
Hi Helena,
We're truly sorry to hear how upsetting this experience has been for you — that’s never how we want any of our customers to feel.
We absolutely understand how disappointing it must be to receive a faulty item, especially one you had been looking forward to. As soon as you let us know about the issue, we responded. We also followed up via email but didn’t hear back, which may have added to the frustration — we’re sorry if any messages didn’t reach you as intended. We have now sent over a return label so we can provide you with a full refund
Please rest assured that once your return is received, your full refund will be processed promptly. We genuinely regret the inconvenience caused and appreciate you giving us the chance to make this right.
Thank you
Reply from Maison Flâneur
Thank you for your feedback! We're glad we could resolve the issue and provide you with a smooth experience. If you need anything else, don’t hesitate to reach out!
Customer service is fast at replying!
22 April 2025
Unprompted review
Reply from Maison Flâneur
Thank you for your feedback, Sophie! We're so glad to hear you had a quick response from our team. If you ever need anything else, don’t hesitate to reach out!
Swift & smooth communication
Swift & smooth communication, would recommend!
21 April 2025
Unprompted review
Reply from Maison Flâneur
Thank you so much, Sidonie! We’re so glad to hear that our communication met your expectations. We really appreciate your recommendation and look forward to welcoming you back soon!
A Delicious Emporium of Wonder
Good, helpful communicative staff, which is really important! With an amazing emporium of quirky cool design and affordable. I highly recommend Maison Flâneur!
11 April 2025
Unprompted review
Reply from Maison Flâneur
Thank you so much, Clare! We're thrilled to hear you had a great experience with our team and enjoyed our collection. Your recommendation means a lot to us, and we can't wait to welcome you back for more quirky finds!
Excellent and responsive customer…
Excellent and responsive customer service when I emailed with questions. We also loved the French press coffee maker we ordered. It was beautifully made, we just wish it came in a larger size.
1 April 2025
Unprompted review
Everything I've bought from Maison…
Everything I've bought from Maison Flaneur has been beautiful, special and extremely well made. Each piece is a work of art from place mats to coffee mugs. The service is impeccable, orders arrive exactly when scheduled and in perfect condition. Customer service is friendly, efficient and effective. A great company delivering beautiful products.
8 April 2025
Unprompted review
Great customer service
Great customer service, quick response to my email, my order has arrived and I love it!
7 April 2025
Unprompted review
Great service
I haven’t received my order yet but have been delighted with the service, very responsive and happy to make a change to the product at my request. I’m sure I’ll love my lamp.
7 April 2025
Unprompted review
Beautiful products and great customer…
Beautiful products and great customer service!
4 April 2025
Unprompted review
responsive, friendly
responsive, friendly customer service. good communication. will be back!
1 March 2025
Unprompted review
AVOID
I placed an order, it took them 2 weeks to let me know this was out of stock. They didnt even offer a refund, and stopped answering my emails. This is such a scam avoid at all costs!!!
4 April 2025
Unprompted review
I love this shop and the customer…
I love this shop and the customer service is great
3 April 2025
Unprompted review
Maison Flaneur's unique style and excellent customer care
I have been trying to source tapered candles in a very specific colour for my daughter's wedding this summer - The Customer Care team at Maison Flaneur have been extremely generous with their time in helping me make my choice. I love their products - they are incredibly stylish, unusual, and suit modern living perfectly. I especially love their unique, colourful homeware from France and Italy that you simply wouldnt see elsewhere - and there is so much choice! Perfect for presents too. I shall return!
28 February 2025
Unprompted review
A lovely tulipiere
Our lovely tulipiere leaked when we first used it - a manufacturing defect - but CJ was very helpful and it was replaced.
27 March 2025
Unprompted review
Maison Flaneur are very receptive and…
Maison Flaneur are very receptive and helpful with queries. Questions with regards to product. Great customer service.
28 March 2025
Unprompted review
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