Madpaints Reviews 

237
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the excellent color matching, noting that the paint blends seamlessly and makes repairs undetectable. Reviewers often highlight the high quality of the products, including easy-to-use applicators and durable finishes. Some people also appreciate the helpful and professional service, with good communication and quick delivery. Conversely, a small portion of people felt dissatisfied with receiving incorrect paint colors that did not match their vehicles. A significant number of consumers experienced considerable delays in delivery or never received their orders at all. Additionally, several reviewers reported poor customer service, including lack of communication, unhelpful responses, and issues with refunds.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the color... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction with the paint... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting easy ordering... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the fantastic,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick delivery and items... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

No service at all. Ordered touch up paint, Mad sent an email a week later advising the registration I provided didn't register so I provided it again. As of today weeks later no paint and no communic... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.1

Average

TrustScore 3 out of 5

237 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(237)

147 reviews in the last 12 months

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Rated 1 out of 5 stars

Joke- ordered a silver paint received…

Joke- ordered a silver paint received a blue one following which I asked for a replacement which was never received. To get a refund I’m asked to send it back at my own expense. Would certainly not trust again.

Order number: MP49573

3 September 2025
Unprompted review
Rated 5 out of 5 stars

The colour match was perfect.

The colour match was perfect.
I initially went to the Halfords site, typed in my reg and it came up with BLACK. My car is not black. The same deal with the MAD folks and the perfect match was found.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Colour matches slot on

Our car is very standout yellow so was nervous the colours wouldn't match but they do , wouldn't of noticed there was a scratch before . Received very quickly too . Will use again in the future and highly recommend

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Good quick service and delivery

Good quick service and delivery. Excellent communication and great products to chose from depending on your needs. Easy to use and the colour was a great match. Will use again and would recommend.
Thanks
Vito

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company.
Will take your money then decide they can’t mix your paint and refuse to give a refund.
Avoid like the plague unless you want to be messed around for months on end.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a spray paint and lacquer and…

Ordered a spray paint and lacquer and it never came. After I asked them that I still waiting for them to come they stoped communication. Will not buy anything from them again and I do not recommend this company to anyone. No product no refund no communication, absolutely rubbish!!!

8 August 2025
Unprompted review
Rated 3 out of 5 stars

Further to my previous review when my…

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a poor strategy if they want to build their reputation. The paint kit looks good and the colour seems right, so I thank them for that. I hope they can sort out their internal systems. I wish them well for the future.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Good paint match .

Really good paint match on my eight year old car,well priced and dispatched quickly,I would definitely use Mad Paints again,Ps.Primer and lacquer recommend.

5 August 2025
Unprompted review
Rated 2 out of 5 stars

Poor Quality Paint

Similar to other reviewers.
The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match.
Looks like I will have to strip back and respray with another suppliers paint.
Such a disappointment and waste of time.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

I bought a tube of touch up paint

I bought a tube of touch up paint. It proved a perfect match and has done the small job it was needed for perfectly. Delivery of the item was prompt, and help given much appreciated. I am happy to recommend this company.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond to get the right match

Stone ship on 2nd day of new car. Unique colour and 1st touch up pen sent was not a good match. They then sent me a couple of colour swatches and ended up with a perfect match from a colour the company had used back in 2003.
Excellent service and very helpful on the phone.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered the touch up paint on the Monday and received it the following Monday. It’s a perfect match and I’m very pleased with the service from Madpaints.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

I put my registration in and paid for…

I put my registration in and paid for the paint. Next day I received an email saying that they was unable to receive any information from the registration so needed the VIN number, so I sent a photo of it. Kept telling me they couldn't find anything so told me to look elsewhere. Everything was the same as I stated in the email so they just said they would give me a refund. What a waste of time

15 August 2025
Unprompted review

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