Madpaints Reviews 

242
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the paint match to be extremely accurate, blending seamlessly to make vehicle touch-ups look completely professional. Many buyers warmly appreciate the user-friendly application bottles and fast delivery times when purchasing their repair kits online. Clients frequently mention that the friendly office staff provides helpful assistance when confirming specific vehicle registration details. Some reviewers were not happy with significant delivery delays and receiving completely incorrect paint colors for their cars. Others also noted that customer support was unresponsive and unhelpful when trying to secure requested replacements or refunds.

What people talk about most

Product

Consumers find product experiences to be mixed regarding quality and color matching. Many reviewers praise... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the accurate colour... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divergence in consumer... See more

Service

Customers had ambiguous experiences with service, reflecting a wide split in opinions. On one hand, many... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While some reviewers praise the super fast shipping... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 5 out of 5 stars

I bought different colour rattle cans on two occasions last year for classic cars, hence colour match is vital, especially given the age of the vehicles. Both were a bang on match, easy to use and de... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more


3.0

Average

TrustScore 3 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(242)

152 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PLEASE READ THIS: Great customer Service

PLEASE READ THIS. I bought the car of my dreams; a Jag XK and it suffered a minor prang.
There was some difficulty in identifying the correct paint shade but Madpaints went above and beyond in relation to their customer service. Many emails were very convivially passed between us to ensure I got what was needed. This was done very promptly and delivery ensued quickly. On using the paint the colour match was indeed perfect and used on a couple of other little areas around the car. I now have a paint match that gives me reassurance for the future. I re-iterate; great customer service, attention to detail and due diligence. I will obviously using them again and recommending to friends, family and beyond. 10/10.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order on the 25/06 /2025…

I placed an order on the 25/06 /2025 after a week without receiving the order I emailed them I received a response saying they would post a replacement it is now the 28/07/2025 and nothing has arrived
They even asked me for a review of the product I haven’t received
Be warned

25 June 2025
Unprompted review
Rated 1 out of 5 stars

I’m truly disappointed

I’m truly disappointed because I put my trust into this company in order to get the right colour and I’m trying to fix my car. You state that is 100% colour match guarantee which in my case is not the outcome. My car is a warm tone, champagne, silver with a pearl iridescent. Where is the spray paint I’ve been given from yourselves is definitely more silver and cool toned. I’ve got two cans that I haven’t used, but I would like to send back for a refund, please.

Should’ve read the last review!

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 7th July received the wrong…

Ordered 7th July received the wrong colour so contacted them to rectify this issue and they sent email with swab with correct colour only to receive the incorrect colour again . Sent another 4 emails and not responding to any of them . Colour match guarantee I don't think so . I've asked for a refund and still no reply .

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Good service

My order was spot on due to the fact my
Paint has a metallic tint to it the color match was perfect.
The service made my life easier than going to a dealer or a body shop for a paint pen.
Very happy with my purchase.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

The first bottle I received was the…

The first bottle I received was the wrong colour, but after a call to Mad paints and speaking to Ruby. Who was really helpful, I soon had the correct shade of silver delivered a couple of days later. I have used Madpaints in the past and would definitely recommend.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have no complaints with ordering, delivery or colour match, all was good.
The only thing I would say was the colour MG quote is a different name to the grey I received but match up was perfect

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I was very pleased

Well, I read the reviews, which seem to be either excellent or dire, but gave it a go....
Great paint and perfect match. Delivered quickly, packed well and in excellent condition.
I couldn't have asked for more.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Spoke to customer service, girls were lovely and very helpful in checking delivery for me. Paint and lacquer arrived all okay and worked perfectly.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, came within few days of ordering via Royal Mail and paint did the job in covering minor scratches.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely tip top service

Absolutely tip top service ! I ordered a touch up paint for my Puma, unfortunately it arrived damaged packaging and leaking, an email was responded over the weekend with a replacement sent out immediately. Which I received today all ok 👍thanks for great service

4 July 2025
Unprompted review
Rated 1 out of 5 stars

No delivery but customer service has helped

Order in the 4th July and now saying good news it’s been delivered, guess what, no delivery and £30 down the drain, sent them and email no reply (yet) not easy to claim for a refund either just email, won’t be using them again poor service.

Update spoke over the phone and had a refunded issued hopefully soon

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Mismatch

Same as others. Had multiple emails back and forth because they couldn't find the paint code. Gave them the paint code and they didn't believe me for a while. Paint eventually turned up and didn't match in the slightest. Was basically the same colour as the primer. Awful company. Complete rip off.

9 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look