We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
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Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
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Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... See more
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Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
645 reviews
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Replied to 95% of negative reviews
Typically replies within 48 hours
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Reply from M6toll
Hi Debbie, and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Outrageous fee and you take three…
Outrageous fee and you take three different payments initially before decided which one you work out we owe…
29 June 2026
Reply from M6toll
Hi Alison. Thank you for your review. Currently our system works by pre-authorising the maximum toll fare for your vehicle when we see you at the plaza. Once you have left the road we construct your journey based on the number of zones you have travelled through and request final payment for your journey from your card issuer. The 3rd charge you see is not us taking an additioanl charge, it's how the card issuer deals with the request for thefinal payment. For some unknown reason some card issuers put an additioal pre-authoristaion onto a card when we request the final payment. We understand that this is not a great customer experience and we are working to change our process. Please do not hesitate to conatct us on 0330 660 0790 should you need anything else. Thanks Kay@M6toll
Very easy to deal with and extremely…
Very easy to deal with and extremely prompt response.
19 June 2026
Reply from M6toll
Hi Mark. Thanks for your review and your kind words. Should you require anything else, please do get in conatact with us Kay@M6toll
Higesht toll not sure why
18 June 2026
Reply from M6toll
Hi Tiku, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
The journey home along m6 toll road was…
The journey home along m6 toll road was excellent. At the exit had to pay with credit card , had to present card twice. When I got home checked my bank and there were two charges showing pending!! I queried this via email and got a prompt reply next day, explaining only one charge would be actioned, which was correct. Good service thank you.
18 June 2026
Reply from M6toll
Hi Patricia. Thanks for your review and your kind words. Should you need anything else, do not hesitate to contact customer services Kay@M6toll
I was charged 19.50 for one use in a…
I was charged 19.50 for one use in a Landrover discovery my son was charged 17.50 in a Landrover discovery towing a trailer how can this be I’ve emailed but had no response very poor customer service
26 June 2026
Reply from M6toll
Good afternoon. Thanks for your review. I can see that a response was sent on 26th June. Should you wish to discuss thisfurther, please call one of the team on 0330 660 0790 Kay@M6toll
I’ve had occasion to contact support…
I’ve had occasion to contact support service twice both times someone got back to me and were able to help do what I couldn’t on the website.
26 June 2026
Reply from M6toll
Hi Fiona. Thank you for your review and I am pleased that our team was able to help you. Please do not hesitate to contact customer services should you need anything else Kay@M6toll
Scott and Darren are roadside angels
Scott and Darren are roadside angels! Helpful, calm and went out of their way to assist us and get us back on the road safely and quickly. Thank you so much, your kind efforts are much appreciated!
27 June 2026
Unprompted review
Reply from M6toll
Hi Kristina Thank you for your review and your kind words about Scott and Darren. I will ensure that the feedback is passed to them. Should you need anything else, do not hesitate to contact us Kay@M6toll
Receipt take ages
I have been waiting for my receipt for 3 days was told 48 hours max and I need it for work to claim back
Everytime I e mail I just get fobbed off
26 June 2026
Reply from M6toll
Hi Kevin Thanks for your review. The team did respond to your email, to let you know that as Breeze customer we cnnot provide individual receipts and all your journeys will show on your statement on the 2nd of each month. If this type of account does not work for you as you need individual receipts after each journey , then you may wish to open a lite account. Please do contact customer services, if this is something you would like to do Thank Kay@M6toll
A quick and precise answer to my query.
18 June 2026
Reply from M6toll
Hi John. Thank you for your review and your kind words. Should you require anything else, do not hesitate to contact customer services Kay@M6toll
Classifications are misleading and profiteering!
The classification of vehicles is misleading. Our VW van which is a Class 2 vehicle is viewed by the M6 toll as a Class 4. Very misleading and feels like a rip off at £19 for a 2 axle Class 2.
We’ve been travelling Europe and covered hundreds of miles on toll roads. Italy have bridges and tunnels to maintain and their fees don’t even come close to the M6 toll per mile. It’s quite embarrassing for the UK and shows how much we are being exploited at home.
25 June 2026
Reply from M6toll
Hi Karen, thank you for you rreview We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged. We'd like to note that our toll prices are designed with a vehicles' height and weight in mind, and are different to the DVLA classification system
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharge
I was charged as a van mistakenly and not a car. I noticed the same day and emailed customer service. On the positive side the response was very quick. It did say the refund could take up to 7 days and so its to soon to see if I receive it. On the negative side the response was very formal and to the point, no apology for the inconvenience or any kind of explanation.
25 June 2026
Reply from M6toll
Hi Tony, Thank you for your review. I am sorry your vehicle was misclassed and you had to conatct us and please do accept my apology for the curtness of the response. I will ensure that this picked up with team. if you need anything else, please do not hesitate to reach out to th eteam Thanks Kay@M6toll
Quick to respond, but somewhat dismissive
I pointed out to customer services that updating my payment details had failed to work - although the card expiry was saved, the transaction still failed. I fixed it by doing a manual top-up payment. I contacted CS to explain my experience, and I felt their responses were blunt and factually inaccurate, although they were fast to respond. They said information about how to update payment details was in the email - when I pointed out this was not true, they said I'd been sent two emails in quick succession - the 2nd containing the info. They seemed to miss the point that sending multiple emails is more likely to land in junk, is wasting the customer's time, and failed to acknowledge that the process of updating payment details online is flawed (if it isn't flawed, why do they require instructions in an email rather than on the website page at the relevant location)? The emails were overly aggressive in tone too. My account has been in credit for 15+ years, as soon as I go into debit for 24 hours I get aggressively worded emails about account suspension.
To top it off, using the M6Toll is way too expensive.
25 June 2026
Reply from M6toll
Hi Neil, Thanks for your review and your feedbck. i will pass this over to our operations team. We send out an email to let a customer know their account is in low blance nd we will attempt to take paymenbt. The attempt then happens and we send out another straightaway confirming whether it was successful or not. I take onboard your comments regarding that this may be too many emails and the likelihood it will end up in junk and we will look at ways in which we can improve this part of the customer experience. We will also look at how we can make the tone of these emails friendlier. should you need anything else, please do not hesitate to reach out Thanks, Ka@M6toll
Reply from M6toll
Hi Shirley Thank you for your review. I am pleased you found the renewal process simple and quick. Should you need anything else, please don't hesitate to contatct customer services Kay@M6toll
Reply from M6toll
Good afternoon, Thank you for your review and kind words regarding customer services. I will ensure the feedback is passed on. Should you need anything ele, do not hesitate to contact the team Kay@M6toll
Reply from M6toll
Hi Lynn, Thank you for your review. I am sorry that it took some time to update your auto-payment. Unfortunately from time to time the token or the card we hold on file can expire and it needs to be updated. The team responded within 24 hours of your initial response. A payment card update can be done online should the office be closed by logging into your online account at www.m6toll.co.uk. Should you need anything else, please do contact the team Kay@M6toll
Having gotten lost and went through the…
Having gotten lost and went through the toil twice in some 25-30 minutes, which led to paying a double amount in place of a single journey price . I then raised my concerns of which I was promised the other amount which was half would be refunded. I got the refund but not the promised amount.Not so sure what would have happened.
4 June 2026
Reply from M6toll
Good afternoon. Thank you for your review. I am sorry that it took a little longert than usual to process you refund, but the team had to email you for durther information to clarify your journey. I can see that our team did indeed refund you the correct amount for the journey made. Should you wish to discuss this firther, please call one of theteam on 0330 660 0790 Kay@M6toll
The mere fact that we were charged…
The mere fact that we were charged twice.The time spent informing yourselves and providing details doesn't give your company a good reputation.
We would hate to have missed the overcharging or noticed it weeks later.
24 June 2026
Reply from M6toll
Good afternoon Chris Thanks for your review. We charge our cuistomers for the number of zones they travelthrough. When you tap your card at the plaza, we place a hold on your card for the maximum toll fare for your vehicle class. This is seen as a pending transaction in your bank account. Once your journey has been constructed in our system, after you have left the road we will adjust your trip based on your entry and exit points, and the correct amount is charged and the pending transaction will drop off within 10 days. If this is not the cae and the matter is still not resolved, then please do not hesitate to reach out to customer services . Thanks Kay@M6toll
Having to pay twice just because I…
Having to pay twice just because I passed though a small town to get some food
Both journeys here south yet charged twice pure con
17 June 2026
Reply from M6toll
Good afternoon Gavin. I am sorry that you recent experince on the M6toll did not meet your expectations. Each time you enter and exit the M6toll you will be charged. We do allow some tolerance should someone make a mistake and exit in error. Should you wish to discuss this further, please do reach out to one of the team on 0330 660 0790 Thanks, Kay@M6toll
Good service customer service
24 June 2026
Reply from M6toll
Hi Mohammed, Thank you for your review and positive comments about our customer service, we really appreciate it. Should you need anything else, please do contact our Customer Service team. Kay@M6toll
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