Compared to other networks, it's the slowest and most unreliable, since in some places it simply doesn't work, while my friends who use other SIM cards are able to use their data, while mine doesn't w... See more
Company replied
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Review summary
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The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
You network is to much slow sometime the network off automaticaly while other network sim carda are to much fast
Company replied
Most of the time mobile data connection is connecting but not getting connected though I have 80GB or 45GB balance. I have always issues about network connection.
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
1K reviews
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Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing network issues.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Most of the time internet doesn’t…
Most of the time internet doesn’t working i had to use my own internet from Telecom carrier
24 July 2026
Reply from Lyca Mobile PT
Dear Matej,
We’re sorry to hear that you are experiencing frequent internet connectivity issues and having to rely on another provider’s data service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Akash,
We’re sorry to hear that you are experiencing poor call quality.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the call quality issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Everytime I try to log in
Everytime I try to log in, recover password, it's a nightmare, you do this intentionally. I chose option to receive code by sms and I never get it, I chose another option its also impossible, I can't access my account, you make it intentionally hard.
2 July 2026
Reply from Lyca Mobile PT
Dear Ricardo,
We’re sorry to hear that you are experiencing difficulties accessing your account and recovering your password.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the login and verification issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The internet is not stable
The internet is not stable. Very often I didn’t have internet even the volume of signal was shown good
23 July 2026
Reply from Lyca Mobile PT
Dear Dzmitry,
We’re sorry to hear that you are experiencing unstable internet connectivity despite having good signal strength.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network performance and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
early 2022 i started to use lyca mobile…
early 2022 i started to use lyca mobile sim until now i like.
23 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing network connectivity issues.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
satisfying service since using
satisfying service since using , almost 5 years ..
not get any problem , and always quick support.
30 July 2026
The simcard lost connection every time
30 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that your SIM card is losing connection frequently and causing inconvenience.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network and SIM connectivity issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you have not received the data from your international bundle purchase.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review your bundle activation and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Sometimes connections are slow and it…
Sometimes connections are slow and it takes long time to open browsers I hope it will fixed soon thank you
22 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing slow internet speeds.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The internet is extremelly slow and…
The internet is extremelly slow and today I just renew my plan but I just received messages that my plan is going to expire soon and I need to put more money. Also when we recharge they automatically add our card to recurring payment not giving the option to choose that or not. If you want to cancell you need to stay hours in custumer service and send several e-mails. Not a good service and I don't recommend.
30 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We understand your concerns regarding the slow internet speed, plan renewal notifications, and the recurring payment settings. We apologize for the inconvenience caused.
We would like to review your account and understand what happened with your plan renewal and payment settings. Please share your Lyca Mobile number and details of the issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We understand your concern regarding unexpected charges and the loss of money this month. We apologize for any inconvenience caused.
Please share your Lyca Mobile number and details of the charges via our private support channel so we can review your account and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Hi Prince,
We're so glad you had a good experience and are certified! Thank you for your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca very good platform but sometimes…
Lyca very good platform but sometimes faces lot of internet problem so almost better rather than
23 July 2026
Need more speed
29 July 2026
Reply from Lyca Mobile PT
Dear Pushpa,
We’re sorry to hear that you are experiencing slow data speeds and that our service has not met your expectations.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network performance and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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