Lucky Seven Private Hire Reviews 

216
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, customers overwhelmingly had a great experience with this company. Reviewers frequently praise the friendly and helpful staff and drivers, ensuring pleasant and safe journeys. The service is consistently highlighted as fast, reliable, and on time, with minimal waiting. People also appreciate the affordable pricing and convenient loyalty point scheme, making trips cost-effective. However, some customers noted issues with service punctuality, experiencing significant delays or no-shows. A few others felt some drivers exhibited unprofessional behavior, including rudeness, talking on the phone, or taking longer routes. Additionally, concerns were raised about billing practices.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the reliability, punctuality, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as friendly, polite, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that prices are reasonable, fair,... See more

User experience

People report positive experiences with user experience, consistently praising the app's ease of use and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently highlighting prompt arrivals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(216)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lucky seven taxis are very affordable…

Lucky seven taxis are very affordable be honest , drivers have good communication skills and have fair pricing options as compared to other companies . The more trips you make the more points you make which is literally fantastic.I surely recommend to everyone .

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Always quicker than other taxi’s and tends to be pretty respectful drivers, always help me when it’s just me and my toddler.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy, convenient & friendly helpful service

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulate with the miles adds up to money off various journeys. Both of the drivers have been really helpful with my elderly mother today, she's chatty like me. I recommend this app and convenience to use.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing taxi App

The taxis always come quickly and all the drivers are friendly and don’t make me feel unsafe, the app is really easy to use to book and the times they give are usually accurate, the book in advance feature is amazing and i use it often to ensure i will get places on time.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Always use lucky seven taxis

Always use lucky 7 and always pleased with my journey. Will continue to use always x

8 October 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Hi,
Thank you for your positive feedback we would however need a booking reference so we can contact you

Rated 5 out of 5 stars

Great experience

Gentle man was really polite and chatty very respectful and helped with my shopping. Great experience. Thank you

22 September 2025
Unprompted review

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