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Lucky Seven Private Hire Reviews 

216
•
TrustScore 4.5 out of 5

4.5

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, noting that taxis are often on time and quick to arrive. Many people highlight the drivers and staff for being friendly, polite, and helpful, contributing to a pleasant journey. Reviewers also appreciate the very affordable pricing and the user-friendly app, which includes features like real-time tracking and a loyalty points scheme. However, some customers experienced issues with punctuality, reporting taxis being late or not showing up, leading to missed appointments. A few other people also felt that some drivers were occasionally rude or talked on the phone during trips.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, punctuality, and... See more

Staff

Consumers generally express satisfaction with the staff, particularly the drivers, who are often described as... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that the service offers good,... See more

User experience

Users describe positive interactions with the user experience, highlighting the app's ease of use and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more

Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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No recent history of asking for reviews

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4.5

All reviews

(216)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Really good polite drivers which is a big change from years back. Always on time and arrive in a clean vehicle

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Very horrible and worst service

Today when I tried to book for my son's school none of the drivers are taking the trip and even after 5 minutes Lucky seven doesn't bother to allocate a taxi for me, very very horrible experience. I am booking daily to and fro to work at night and when I need a taxi for my little one's school they don't even bother to allocate a taxi for me. Worst and horrible experience show by Lucky seven towards a regular customer.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Helpful friendly service

I have used lucky 7 for 20 plus years always friendly helpful drivers I wouldn't use anyone else I get about 20 taxis aweek I never have to wait long for a taxi 😊

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Always on time

Always on time, super reliable. Lucky 7 is my go to whenever I need a lift. Using the app is soo easy and the loyalty points are brilliant. The people in the base are really helpful. Prices are amazing

2 November 2025
Unprompted review
Rated 1 out of 5 stars

rude drivers ordered taxi last time it…

rude drivers ordered taxi last time it was raining so bad driver wanted to drop me off 3 streets away because it was easy for him to turn around always issue with there taxi drivers some drivers are ok but jot the best recommend uber all the way

22 October 2025
Unprompted review

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