Lucky Seven Private Hire Reviews 173

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the reliability and efficiency of the rides. Many appreciate the friendly and polite staff, often mentioning drivers who are helpful and make them feel safe. The pricing is frequently noted as affordable, and the app is described as easy to use and convenient for booking. However, some people were dissatisfied with certain aspects, such as occasional issues with the app freezing or drivers being rude. A few customers also reported significant delays, leading to missed appointments, and some even experienced drivers exhibiting unprofessional behavior or issues with belongings being mishandled.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the politeness, helpfulness, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the drivers for being... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as good, fair, and... See more

Application

Users describe positive interactions with the app, highlighting its ease of use for booking taxis and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the politeness and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

Company replied

Rated 4 out of 5 stars

When running late taxi driver took the short ways around which allowed me and others to make it to our football match on time.

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great taxi service

Great taxi service. I use them for going to and from work. Don't use anyone else. They have been so understanding and patient even when I have left my purse at home 🙈

5 May 2026
Unprompted review
Rated 5 out of 5 stars

#APPLIFE

My first time using the APP and found it more than helpful, it was very informative, GPS correct and kept with real time (BRILLIANT), the service was enjoyable excellent c

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m very skeptical of getting taxis but…

I’m very skeptical of getting taxis but the last few times I’ve used lucky seven I’ve had lovely drivers.. Beata was amazing! She was lovely, very talkative and just made the journey so much more bareable! Massive shoutout to her! 🌟🌟🌟🌟🌟

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Mohammed Yousaf

Mohammed Yousaf, vehicle registration BG15 EVW (Red Skoda Octavia) drove off with my goods and lied about it. I want to be clear that I understand mistakes can happen. If the driver had acknowledged the situation and returned the item at a later time, I would have accepted that as an honest error. However, what I find deeply concerning is the denial of the incident. If you’re in Stoke-On-Trent beware

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Really great experience friendly…

Really great experience friendly service clear communication and high quality results. Everything was smooth and efficient and it’s obvious they care about their customers. Would definitely recommend lucky seven taxi and the price was good

27 April 2026
Unprompted review
Rated 5 out of 5 stars

A good taxi firm with good drivers

The drivers are polite, respectful and helpful, you can gain loyalty points each time you use the taxi company that you can add up to get a free taxi or discounted, they arrive on time and you can see where your taxi is if you order on the app, they are cheaper than uber.

16 April 2026
Unprompted review

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