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Lucky Seven Private Hire Reviews 

212
•
TrustScore 4.5 out of 5

4.5

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful staff and drivers, often highlighting their politeness and reliability. Many people appreciate the affordable and low-cost pricing, with some noting the added benefit of loyalty points for future journeys. The service is frequently described as fast and efficient, with minimal waiting times and an easy-to-navigate app that includes a real-time car tracker. However, some customers also noted issues with drivers being rude, taking longer routes for more money, or talking on the phone during trips. There were also instances where taxis were significantly late or did not show up, leading to missed appointments or feeling unsafe, and a few reports of issues with goods.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting reliability, punctuality, and friendly... See more

Staff

People report positive experiences with staff, consistently praising drivers for being friendly, polite, and... See more

Price

Customers consistently report positive experiences with pricing, often describing it as fair, reasonable, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app's ease of use and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting punctuality and quick arrival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more

Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

212 reviews

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No recent history of asking for reviews

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4.5

All reviews

(212)

155 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable and reasonably priced.

had some really cool drivers from here in the past i use them multiple times a week for travels to work from the station for the past 7 months or so and i’ve never had a bad experience.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

It’s more about the general service that Lucky Seven provide. Even during peak times I rarely have to wait longer than 10-15 minutes for a taxi. They’re always polite, chatty at times and friendly. You get the odd one, of course, but on the whole I wouldn’t go with a different cab company, ever.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

A Big Shout Out For ~ Lucky Seven Taxis

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out !
Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup times.
The Staff and Drivers are very friendly and helpful, you can also collect points to use towards your future journeys. Many Thanks ~John ~

14 June 2026
Unprompted review
Rated 5 out of 5 stars

it was great

it was great, the taxi man was nice and polite and had great conversation, and got me to my destination through the quickest route which was very helpful.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Most of the drivers are polite some are…

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do if u said no its not. Most of the drivers ask which way u want go some don't even bother n just go the way they want so they get more money but overall not a bad company

3 June 2026
Unprompted review

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