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Lucky Seven Private Hire Reviews 

215
•
TrustScore 4.5 out of 5

4.5

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, noting that taxis are often on time and quick to arrive. Many people highlight the drivers and staff for being friendly, polite, and helpful, contributing to a pleasant journey. Reviewers also appreciate the very affordable pricing and the user-friendly app, which includes features like real-time tracking and a loyalty points scheme. However, some customers experienced issues with punctuality, reporting taxis being late or not showing up, leading to missed appointments. A few other people also felt that some drivers were occasionally rude or talked on the phone during trips.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, punctuality, and... See more

Staff

Consumers generally express satisfaction with the staff, particularly the drivers, who are often described as... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that the service offers good,... See more

User experience

Users describe positive interactions with the user experience, highlighting the app's ease of use and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more

Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(215)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Reliable taxi service

Majority of the time the taxis are on time and reliable.

18 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable and our prices fair. We appreciate your feedback.

Rated 5 out of 5 stars

Good drivers

Good drivers. Polite. Friendly. Quickest route when asked for. Change in hand. I don't mind tipping good drivers. Clear view of meter.

18 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable. We appreciate your feedback.

Rated 5 out of 5 stars

Brilliant service

Never use anyone else also reliable

17 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable. We appreciate your feedback.

Rated 5 out of 5 stars

Very good service

Never wait to long for taxis

13 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable. We appreciate your feedback.

Rated 5 out of 5 stars

The drivers are all friendly and…

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journeys affordable! .. the app is very easy to navigate which includes a tracker so you can see the car arriving in real time.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Best in stoke

I've always used lucky seven they are always on time, drivers are very polite and helpful, I feel safe when I'm on my own, the app is so easy to use, and there cheap.

16 September 2025
Unprompted review

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