Well looked after as soon s we walked through the door, loaf helpers were not too pushy, let us browse, but were equally helpful when we required assistance. The snacks on tap definitely helped with o... See more
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Shocking furniture and customer service. Ordered some furniture in January, delivered damaged in April, replacement in June arrived also damaged. I had really high expectations of this company giv... See more
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Excellent service: knowledgable, attentive & super friendly. We got exactly what we came for. Thank you! Would happily recommend. Looking forward to receiving our new sofa.
Company replied
Excellent customer service. Easy to park, children made to feel very welcome. Plenty to entertain them - table football, sweets, choc ices. Clearly displayed items, leaflets with pricing and dimension... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Wilmslow
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, United Kingdom
- 02031418300
4.6
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loaf wilmslow
Love the tea cake treat on the side, lovely touch. Staff helpful but not over powering. Ambience is cool and retro . Feels homely. Love it !
3 April 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Lesley,
Thank you for your review.
We’re so pleased you enjoyed your visit to our Wilmslow store the tea cake treat is a lovely touch, It’s great to hear you found the team helpful without being overpowering, and that you loved the cool, homely vibe.
Warm regards
Cynthia
Excellent customer service during my instore visits and online today.
Excellent customer service initially in the Wilmslow Store.
Followed by Kelly, online who was outstanding , with her great customer care and understanding. Kelly quickly managed to sort out a few problems I was having with making my payment.
I can highly recommend Loaf for not only producing fantastic sofa beds, but also outstanding customer service from all their employees that dealt with me.
Thank You!
30 March 2026
Unprompted review
Reply from Loaf - Wilmslow
Hello Gillian.
Thank you so much for the 5 star review!
We are so happy that you had a good visit in store and via phone.
We hope you enjoy your Loafy goods!
Sav
Great experience in the Wilmslow showroom
Great experience in the Wilmslow showroom today, to be greeted by Chloe at the door after over an hours drive with my two young kids in the car was lovely. I didn’t feel any pressure, and the kids were allowed to play/wander/try sofas and use the games (& snacks!) provided. Not once did I feel like I’d caused an inconvenience having the children with me and if anything the staff making an effort with them helped me make my decision fairly quickly. The sofas are all gorgeous - I’d happily have any of them! We went for the XL Smithy corner sofa and I can’t wait for it to arrive!
31 March 2026
Unprompted review
Great helpful staff
30 March 2026
Reply from Loaf - Wilmslow
Thank you so much for your lovely review, Jackie!
We’re thrilled to hear that you found our team helpful - providing a great experience is always our goal.
We really appreciate your support and hope you continue to enjoy your Loaf pieces!
Jack.
What a great start.
A member of staff opened the door for us upon arriving, what a lovely start. Ordered two cushions to go with recently delivered sofa.
The staff are so helpful and friendly.
29 March 2026
Reply from Loaf - Wilmslow
What a lovely start to your visit, we do like a good door-opening moment!
It’s great to hear the team helped you find just the right cushions to pair with your new sofa. Those finishing touches really do make all the difference.
I’ll make sure your kind words are shared with the team.
Reply from Loaf - Wilmslow
Hi Colin,
Thank you for your review.
We’re so pleased to hear the team at our Wilmslow store looked after you so well I’ll be sure to pass on your kind feedback to them.
Warm regards
Cynthia
Lovely welcoming store and staff
Lovely welcoming store and staff. Good old-fashioned customer service with lots of nice little touches like the bottled water., sweets, biscuits, note pads etc.
Was assisted by Ben, who was extremely pleasant and very knowledgeable.
Additionally, the 14 day return guarantee if you were not satisfied is very reassuring
I would highly recommend loaf
24 March 2026
Unprompted review
Reply from Loaf - Wilmslow
Hey Tony,
Thank you so much for the wonderful feedback, it is much appreciated. We are so pleased to hear that you had a great experience at one of our shacks.
Your lovely words have been passed over to the relevant teams.
Please feel free to contact us if you need any further support. We are always happy to help!
Kindest Regards,
CJ
The young men in the Winslow
The young men in the Winslow
store were brilliant
Thank you can’t wait for sofa and footstool to arrive
20 March 2026
Reply from Loaf - Wilmslow
Hi Jean,
Thank you for your review.
We’re so pleased to hear the team in our Winslow store made such a positive impression I’ll be sure to pass along your feedback.
We hope you love sofa and footstool as soon as they arrive.
Warm regards
Cynthia
Reply from Loaf - Wilmslow
Hey Denise,
Thank you so much for the fantastic feedback, it is much appreciated. We are so pleased to hear you had a great experience at our Wilmslow shack. Please be assured this has been passed on to the relevant teams.
Please feel free to contact us if you need any further support. We are always happy to help!
Kindest Regards,
CJ
Terrible Experience.
We had a really disappointing experience buying a sofa from their Wilslow store. We were let down time after time and their telephone team were dreadful. We will not be shopping with them and strongly recommend you don't either.
18 January 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Tim,
Thank you for your review.
I’m very sorry to hear about your disappointing experience with your sofa purchase from our Wilmslow store. This certainly isn’t the level of service we aim to provide, and I’m sorry you felt let down both in store and when speaking with our telephone team.
We've now requested more information from you via Trustpilot to enable look into this further for you.
Warm regards,
Cynthia
Smithy sofa
Love the Smithy sofa, very comfortable and stylish, feels well made. Excellent customer service from start to finish.
15 February 2026
Reply from Loaf - Wilmslow
Hi Clare,
Thank you for your review.
It’s wonderful to hear you’re loving your Smithy sofa and that it feels both comfortable and well made. I’m also so pleased our team looked after you from start to finish.
Warm regards,
Cynthia
Brilliant sofas
Waited to make this review had the sofas for 9-10 months and they are great and still look brand new. Super comfy and built to last. The staff are helpful and friendly in store as well
19 April 2025
Reply from Loaf - Wilmslow
Hi Mr Molyneux,
Thank you for your review.
It’s fantastic to hear that after 9–10 months your sofas are still looking brand new and feeling super comfy. That’s exactly what we hope for. I’m also glad our in-store team made a great impression.
Warm regards,
Cynthia
Reply from Loaf - Wilmslow
Hi James,
Thank you for your review.
it's wonderful to hear you had a great experience with us, we really appreciate you taking the time to share your feedback.
Warm regards,
Cynthia
Reply from Loaf - Wilmslow
Hi Mr Kilpatrick,
Thank you for your review.
It’s wonderful to hear you found us helpful and are pleased with the quality of your furniture. Your feedback means a lot
Keep Loafing!!
Warm regards,
Cynthia
Staff were super friendly & helpful
Staff were super friendly & helpful. They guided us & helped with a query we had on an existing sofa. They were super knowledgeable.
13 February 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Sammi,
Thank you so much for your lovely review.
We’re delighted to hear the team were friendly, knowledgeable, and able to help with your sofa query. It’s great to know you felt well looked after that’s exactly the experience we aim to provide.
We really appreciate you sharing your feedback, Keep Loafing!!
Warm regards,
Cynthia
Visted the Wilmslow Loaf Showroom where…
Visted the Wilmslow Loaf Showroom where the lovely ladies there couldn’t have been more helpful and informative!!
Simply cannot wait for my Monroe bed in Clever Velvet to arrive now 😊!!
1 February 2026
Reply from Loaf - Wilmslow
Hi Lucy,
Thank you for your lovely review.
We’re so pleased to hear you had such a positive visit to our Wilmslow showroom and that the team made you feel well looked after.
We hope you’re excited about your Monroe bed it's definitely a beautiful choice
Keep Loafing!!
Warm regards,
Cynthia
Lovely helpful staff
7 February 2026
Reply from Loaf - Wilmslow
Hi JanL
Thank you for your review
We’re so pleased to hear our team made your experience a positive one. We’ll be sure to share your feedback with them.
Thanks again for shopping with Loaf!
Warm regards
I visited your Wilmslow shack on 3…
I visited your Wilmslow shack on 3 occasions and was greeted at the door with a warm friendly face. We were then just left to browse with no one bothering us ( which I love). The staff were always on hand to answer any questions but then left you alone to browse. The first time I went with my daughter and we were in just over 2 hours.
I eventually ordered my Smithy corner sofa on the third visit, this was quick and easy again with friendly staff.
Would definitely recommend this store.
Can't wait for my sofa.
30 January 2026
Reply from Loaf - Wilmslow
Hi Deborah,
Thank you so much for your lovely review.
It’s wonderful to hear how welcoming the Wilmslow team were and that you enjoyed browsing at your own pace over several visits We’re delighted the ordering process was just as easy and friendly.
We can’t wait for you to receive your new sofa. Keep loafing!!
Warm regards,
Cynthia
Reply from Loaf - Wilmslow
Hi D.E,
Thank you for your lovely feedback.
I’m really pleased to hear you found the team helpful and informative we truly appreciate you taking the time to share this.
Warm regards,
Cynthia
Choi was amazing extremely helpful and…
Choi was amazing extremely helpful and friendly going out of her way to help us find what we were looking for.
30 January 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Matt,
Thank you for your review.
We're pleased to hear Choi was extremely helpful and friendly, and went out of her way to help you find exactly what you were looking for.
Warm regards,
Cynthia
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