Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more
Company replied
It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more
Company replied
Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more
Company replied
Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Lloyds bank agent
My Lloyds bank agent, I think his name is Abdul, explained the policy fully so I understood and all the fine points were covered. The policy was exactly what I needed and cost was reasonable
I cant remember the exact date.
1 July 2026
Reply from Lloyds Bank Insurance
Hi Lynne and Peter,
We're delighted to hear that our colleague provided such a clear and comprehensive explanation of the policy, ensuring all your needs were met at a reasonable cost. Thank you for sharing your positive experience!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Paul
Thanks for the feedback!
It's great to hear that you found the quote easy to follow online.
If you ever need anything, please get in touch.
Take care,
Anthony
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Michael,
Thanks for the feedback!
It's great to hear that the online service was easy for you to navigate.
It's great to have you on board.
George
Lloyds Bank Motor Insurance
Terrible service, awful coms, comical insurance company
Insured through Lloyds because I wanted greater protection for bikes etc so payed a premium for the insurance.
I had a flood in my kitchen early this year, fast forward today still not resolved, absolutely terrible communication. Every time you call it's a hour wait that's if the call doesn't drop. No way of seeing any updates online as the site is garbage. Only way you can communicate is through emails to the claims adviser that takes two weeks to return with pointless drivel I can only assume to delay or confuse their customers.
A word of warning if you are retired I would steel well clear, if this were my parents they would have given up and paid to have the repairs themselves,maybe that's Lloyds business model I don't know.
Anyway now I need to push this on to the insurance ombudsman due to Lloyds negligence(fyi raised it to Lloyds complaints and they have already paid me compensation, so they know they are useless).
I don't like giving bad reviews but seriously I've never dealt with a company this poor.
8 August 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi NJ,
We appreciate you taking the time to share your detailed feedback regarding your recent claim experience. We are truly sorry to learn about the significant difficulties you have encountered with the resolution of your kitchen flood, particularly the prolonged delays and communication issues. We understand your frustration with the lengthy call wait times and the challenges you faced trying to get updates online. We also acknowledge your concerns about the effectiveness of email communication with your claims adviser. We take your comments about our service very seriously, and we are actively reviewing our processes to ensure we are providing the level of support our customers expect, especially given the premium you paid for enhanced protection.
We have contacted you for more details so we can assist you with any further queries. Where possible, please include your policy number as the reference number.
Please note the email you receive will be from Trustpilot and not Lloyds Bank.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easy to follow from start to finish.
8 August 2026
Reply from Lloyds Bank Insurance
Hi Clive,
We're so glad to hear that you found everything straightforward and easy to follow from beginning to end.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Jane,
We're so pleased to hear that you found our process straightforward and that you received a good quote. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Staff.
Staff.
I M however very disoppointed, with your policy of not lending to older persons.
I have a Lloyds codtomerfor more than 30yres.
Yet due to my age I was unable to get a loan.
2 August 2026
Reply from Lloyds Bank Insurance
Hi Gloria,
We appreciate you sharing your experience and are sorry to hear about your disappointment regarding our lending policy. We understand your frustration, especially as a long-standing customer.
If you are wanting to make a complaint then please give us a call on 0800 072 3572. If you’re calling from outside the UK, call us on +44 1733 462 267.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easy process online
Easy process online, excellent product. Expensive but quality always is. Thank you
3 August 2026
Reply from Lloyds Bank Insurance
Hi Mrs Pitt,
Thank you for your wonderful review! We're so pleased to hear that you found the online process easy and are happy with the quality of our product. We appreciate your understanding that quality often comes with a price.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Lloyds Insurance application Procedure
It was a very easy system to complete. I appreciated that every decision I made in my application was checked to make curtain that I had understood what I was signing up for. Thank you
1 August 2026
Reply from Lloyds Bank Insurance
Hi Claire,
We're so glad to hear that our system was easy for you to navigate and that our checks provided clarity during your application process. Your positive feedback is greatly appreciated!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Fast.All information delivered quickly.
1 August 2026
Reply from Lloyds Bank Insurance
Hello Andrejs,
Thanks for taking the time to leave us a review.
It's great to hear that you found our service fast and that all the information was delivered quickly.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
I have banked with Lloyds Bank for many…
I have banked with Lloyds Bank for many years. The last few years I have taken out Home Insurance with them. The renewal for this year was higher. I rang them up & said I had various cheaper quotes which they matched!
I just went to renew the policy online & for some reason the quote online was different to the reduced quote.
I rang again & spoke to Saidi. He couldn’t have been more helpful! He was polite, patient & took the time to sort it out, considering it was the end of the working day he did not rush me through the process of logging on again & waited until I was happy. Thank you Saidi. 🙂
7 August 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Jacqueline,
We are so pleased to hear about your positive experience with us, especially regarding the renewal of your home insurance. It is wonderful to know that our team was able to assist you efficiently and that you received excellent service. We truly appreciate you sharing your feedback and highlighting the helpfulness of our staff. We value your long-standing relationship with us.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
So disappointing
So disappointing. Unfortunately I have had to claim for landlord insurance under the Halifax brand. The strategy is clear - try to wriggle out of liability. After a year, they’ve admitted. The process is so slow and despite ‘loss of rent’ and other such marketing terms, it doesn’t mean anything. My case is farmed out to a loss adjuster who simply doesn’t care. Seriously consider an insurance only specialist rather that anything to do with Lloyds.
7 August 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Steven,
We are truly sorry to hear about your disappointing experience with your landlord insurance claim. We understand your frustration with the slow process and the feeling that your concerns weren't adequately addressed. We take your feedback seriously.
We have contacted you for more details so we can assist you with any further queries. Where possible, please include your policy number as the reference number.
Please note the email you receive will be from Trustpilot and not Lloyds Bank.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Very easy to use and to update when…
Very easy to use and to update when needed
7 August 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hello Alun.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
Have a great day!
Lucy
Lloyds Bank Insurance
my opinion
It was a fairly straightforward on-line transaction, although I hate being forced to do on-line things. But you have closed local branches, and lost some of my trade, as I WILL NOT travel 60 mile return journey to nearest branch.
29 July 2026
Reply from Lloyds Bank Insurance
Hi,
Thank you for your feedback. We're pleased to hear that you found the online process straightforward. However, we're sorry to learn of your concerns regarding the closure of local branches and the impact this has had on your banking experience.
We appreciate you taking the time to share your views. While many of our services are available online, customers can also contact us by phone, where one of our advisers will be happy to assist with their insurance needs.
Thank you for choosing Lloyds Bank for your home insurance, and for taking the time to leave a review.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Shaffeena,
We are so pleased to hear that you found our service to be both economical and easy to use.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Graham,
We're so pleased to hear you're happy with the price and that you've enjoyed doing business with the bank for so many years. Thank you for your positive feedback.
Kind regards,
Caroline
Lloyds Car Insurance
Lloyds home and contents insurance carried out on-line and completed easily and quickly …
Contacted Lloyds for house & contents insurance. Quote was not the lowest but have faith in Lloyds Bank. Getting a quote on line was simple and after deciding to go with Lloyds the whole process was completed very quickly.
28 July 2026
Reply from Lloyds Bank Insurance
Hi Roger,
Thank you for your feedback. We're pleased to hear that you found the online quote process simple and the overall experience quick and efficient. We appreciate your trust in us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Very competitive quote and site was…
Very competitive quote and site was very easy to navigate and understand all round a good experience
22 July 2026
Reply from Lloyds Bank Insurance
Hi Adrian,
We're glad to hear that our quote was competitive for you and the site was easy to navigate. Thanks for taking the time to leave a review of our service.
Kind regards,
Caroline
Lloyds Car Insurance
Easy insurance to purchase anx have…
Easy insurance to purchase anx have beaten all the prices I've seen however the first quote kept fluctuating.
30 July 2026
Reply from Lloyds Bank Insurance
Hi Suvinder,
We do find that quotes tend to fluctuate a lot, however we're glad that we've still been competitive for you this year. Thanks for taking the time to leave a review for us.
Kind regards,
Caroline
Lloyds Car Insurance
Applying for Buildings Insurance - A Very quick and easy process
The Application Form was very quick and easy to complete ie. The fact it filled in the answers and I just had to confirm yes of no.
17 July 2026
Reply from Lloyds Bank Insurance
Hi Sheil,
We're so pleased to hear that you found the application process quick and easy, especially with the pre-filled answers. Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.