Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more
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Easy to navigate website and £200 cheaper than RAC who i'd been with for years.
Mainly good, however wasn’t able to access documents for a few days which was concerning at the time.
I spoke to a person who was fully conversant with the policy, this helped us to choose the excess and level of cover for our pet.
Easy to compare with other providers. Easy to comprehend. Documents arrived quickly.
Found your website is to use . I actually saved money against the renewal quote i was sent from Lloyds originally .
The cost of the insurance was competitive.
The online process was easy, even for me.
Uploading the proof of NCB was straightforward.
Very easy to take out the insurance, very competitive price compared with the company I am currently with. would recommend LLoyds
I insure my car with Lloyds and have confidence in the service they give so I've insured my house as well with them. I feel I have peace of mind with them.
My Lloyds bank agent, I think his name is Abdul, explained the policy fully so I understood and all the fine points were covered. The policy was exactly what I needed and cost was reasonable
I cant remember the exact date.

Reply from Lloyds Bank Insurance
Insured through Lloyds because I wanted greater protection for bikes etc so payed a premium for the insurance.
I had a flood in my kitchen early this year, fast forward today still not resolved, absolutely terrible communication. Every time you call it's a hour wait that's if the call doesn't drop. No way of seeing any updates online as the site is garbage. Only way you can communicate is through emails to the claims adviser that takes two weeks to return with pointless drivel I can only assume to delay or confuse their customers.
A word of warning if you are retired I would steel well clear, if this were my parents they would have given up and paid to have the repairs themselves,maybe that's Lloyds business model I don't know.
Anyway now I need to push this on to the insurance ombudsman due to Lloyds negligence(fyi raised it to Lloyds complaints and they have already paid me compensation, so they know they are useless).
I don't like giving bad reviews but seriously I've never dealt with a company this poor.

Reply from Lloyds Bank Insurance

Reply from Lloyds Bank Insurance
Staff.
I M however very disoppointed, with your policy of not lending to older persons.
I have a Lloyds codtomerfor more than 30yres.
Yet due to my age I was unable to get a loan.

Reply from Lloyds Bank Insurance
Easy process online, excellent product. Expensive but quality always is. Thank you

Reply from Lloyds Bank Insurance
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