Having been treated with disinterest by another company who had provided insurance for us over two decades I shopped around. Lloyds were one of six companies approached. They listened and provided cle... See more
Company replied
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Review summary
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Reviews shaping this summary
Got a renewal letter from my previous insurance company (Tesco) and it was more expensive than the current year. Looked on a comparison site and found that Lloyds Gold Level was nearly £200 cheaper. W... See more
Company replied
Very competitive rates , my previous insurer pushed my renewal price up by over £160 even tho I hadn’t even made a claim. So I decided to look around and found Lloyds car insurance who had better cov... See more
Company replied
The process was easy via your website compared to others that I had looked at. I had been with another A rated insurer for many years buying their Gold policy however this year they doubled the cost o... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Prompt setup
22 September 2026
very simple to get insurance quote i.e
very simple to get insurance quote i.e. not the pages of questions you usually get with insurers. Also it was easy to phone and get quick clarification on a query I had,
21 September 2026
home insurance tried to make a claim…
home insurance tried to make a claim which is online and very difficult when you are older.
had to keep logging in and was asked for information 3 times
to send photo
to send receipts
to send bank statements
this i did over some time
then i was asked for a list of items and price
when i tried i could not send the information as it did not recognize my claim number
you cannot reply to emails
it took me ages to find a phone number
after getting to customer service i was put through to someone else who i am spending time waiting for answer
5 October 2026
Unprompted review
I’m already with Lloyds and have had a…
I’m already with Lloyds and have had a policy before
5 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Recommended
Website easy to find your way around. I am used to computer work but I can understand many won't be. Your ylsite should not give them any problems.
1 October 2026
Reply from Lloyds Bank Insurance
Hi Judith,
It is wonderful to know that navigating our online platform was a smooth experience for you. We appreciate your feedback regarding its accessibility for users of all confidence levels, as making our services simple and user-friendly for everyone is a top priority.
Kind regards,
Tracy – Lloyds Bank Insurance.
Quick and easy to add two bikes to our…
Quick and easy to add two bikes to our home ins policy .
3 October 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Tim,
We are glad to hear that updating your home coverage with your bicycles was such a seamless process. Thank you for your review.
Kind regards,
Tracy – Lloyds Bank Insurance.
The person I spoke to was helpful
The person I spoke to was helpful and help guide me through the process.
21 September 2026
Reply from Lloyds Bank Insurance
Hello Geoff,
Thanks for taking the time to leave us a review.
I'm really pleased to see that the agent you spoke to was helpful!
Thanks for choosing us!
David
Lloyds Bank Insurance
Reply from Lloyds Bank Insurance
Hello Ozcan,
Thanks for taking the time to leave us a review. I'm really pleased to see that you found our premium a good price and our website easy to use.
Thanks for choosing us!
Kennedy,
Lloyds Bank Insurance
Reply from Lloyds Bank Insurance
Hi Grace,
We are delighted to hear that you found our online application straightforward and easy to complete. Thank you for taking the time to share your positive experience with us!
Kind regards,
Tracy – Lloyds Bank Insurance.
Easy to fill out form
Easy to fill out form , sent back documents promptly happy with service
27 September 2026
Reply from Lloyds Bank Insurance
Hello,
Thanks for taking the time to leave us a review. We love to see feedback like yours - thank you
Have a great day!
Kennedy,
Lloyds Bank Insurance
Easy insure
It was great and easy I went through confused .com and then went to lloyds direct
Found very informative and easy
Thank you
23 September 2026
Reply from Lloyds Bank Insurance
Hello Nick,
Thanks for taking the time to leave us a review. We love to see feedback like yours - thanks for letting us know you found it easy to get a policy with us.
Thanks for choosing us!
Kennedy,
Lloyds Bank Insurance
Reply from Lloyds Bank Insurance
Hello Yvonne,
Thanks for taking the time to leave us a review. I'm pleased to see that you found it straight forward to purchase a policy.
Thanks for choosing us!
Kennedy,
Lloyds Bank Insurance
Easy Process / Competitive price…
The process was easy via your website compared to others that I had looked at. I had been with another A rated insurer for many years buying their Gold policy however this year they doubled the cost of the policy. Your Silver policy was almost as good and competitive and this coupled with your rating for paying claims made the decision to switch easy.
2 October 2026
Reply from Lloyds Bank Insurance
Hi John,
We are happy to hear that navigating our website provided a smooth and straightforward experience for you. It is wonderful to know that our coverage options and competitive pricing helped make your decision to transition to us a confident one, especially after experiencing such a significant rate increase elsewhere. We fully appreciate how important it is to secure reliable coverage that offers both great value and dependable service when you need it most. Thank you very much for taking the time to share your positive feedback with us, and we are glad to welcome you aboard.
Kind regards,
Tracy – Lloyds Bank Insurance.
My premium renewal reflected an unwarranted increase…
My premium renewal reflected an increase of 12% from last year. When queried this was reduced by just over 12% to slightly less than I paid the previous year without any reduction in cover. Ensure you question the initial quote
2 October 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Steve,
Thank you for your feedback. We appreciate you taking the time to share your experience regarding your recent policy renewal pricing. We are glad our team adjusted your rate, but we recognize your frustration with the initial quote you received.
Kind regards,
Tracy – Lloyds Bank Insurance.
Service superb
Been banking with LLOYDS for many years. So my first choice for my pet insurance
22 September 2026
Reply from Lloyds Bank Insurance
Hi John,
We appreciate your long-standing loyalty and are glad you chose our coverage to protect your pet. Thank you for your review.
Kind regards,
Tracy – Lloyds Bank Insurance.
Buildings and contents Insurance with Lloyds
The whole process has been painless and staff have been very professional and helpful.
28 September 2026
Reply from Lloyds Bank Insurance
Hi Robert,
We are so pleased to hear that your experience went smoothly and that our team provided such helpful and professional assistance throughout. Thank you very much for taking the time to share your positive feedback with us.
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hi Sukhinder,
We are delighted to hear that you experienced a swift and effortless process. Thank you for taking the time to share your positive feedback with us!
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hello Jean,
We love to see feedback like yours - thanks for letting us know.
Have a great weekend!
Jasmin
Lloyds Bank Insurance
Simple to fill out quick and easy good…
Simple to fill out quick and easy good price so very happy
25 September 2026
Reply from Lloyds Bank Insurance
Hi Ivan,
Thank you for taking the time to share your feedback. It is wonderful to hear that completing your details was straightforward, the process was prompt, and you were pleased with the value offered. We truly appreciate your support and are delighted that you had such a positive experience.
Kind regards,
Tracy – Lloyds Bank Insurance.
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