Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more
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Review summary
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Reviews shaping this summary
The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more
Company replied
It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more
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Quick service, fast quote with everything explained to me clearly. I could see the level of cover, contents that were covered, and the costs in detail in order to make my decision to accept Lloyds B... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Buildings & Contents insurance purchase
The lady I spoke to on the phone Lisa was really helpful. She made me feel welcome and she was pleasant and polite. She reassured me that my purchase of buildings and home insurance will show on my new Lloyds account once it had been sanctioned and it was. The process for transfer of my Halifax account to Lloyds was straight forward. I am very pleased with all of it. Thank you.
23 July 2026
Reply from Lloyds Bank Insurance
Hi Mandy,
We are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided helpful and pleasant service, making your account transfer and insurance setup straightforward. We truly appreciate your kind words and are glad everything went smoothly for you. Thank you for sharing your feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Impressed and happy with result
Very easy and quick process. Well explained and clear options. Great value for money.
3 July 2026
Reply from Lloyds Bank Insurance
Hi Sonia,
We're so pleased you found our process easy and quick, and that our options were well-explained. We appreciate your kind words about the value for money.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Ability to speak to human being who…
Ability to speak to human being who answered my 2 questions quickly and clearly.
Provision of paper documents. I can download documents but at my age screen reading documents is tricky.
Brief, clear application form.
Value.
21 July 2026
Reply from Lloyds Bank Insurance
Hi Geraldine,
We're so pleased to hear that you had such a positive experience with us, especially regarding the helpfulness of our team and the clarity of our application process. We understand that reading documents on screen can be challenging, and we're glad our paper documents were a good solution for you.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Ian,
We are so glad to hear that it was very quick and easy to setup a new policy. Thank you for the positive feedback.
Hope you enjoy your day!
Keyrthigan
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
HI Rajendiram.
We're so glad to hear you found great value in what we offer. Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Excellent price easy to get just what I…
Excellent price easy to get just what I wanted
2 August 2026
Reply from Lloyds Bank Insurance
Hello Gary,
Thanks for leaving us this feedback, it's great to hear that you're happy with the price and cover.
Have a great day.
Zach
Lloyds Bank Motor Insurance
Ease of doing it online on my phone as…
Ease of doing it online on my phone as I am not technical and also you were able to send me a paper copy
17 July 2026
Reply from Lloyds Bank Insurance
Hello Lynda.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thanks for letting us know.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Reply from Lloyds Bank Insurance
Hello Martin.
I'm really pleased to see that you've had a pleasant experience purchasing your policy with us.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Having used Lloyds for insurance before. I decided to try them again after looking at other options. As an elderly lady and not very computer literate, Lloyds information was easy to navigate andclear
Having used Lloyds for insurance befor
23 July 2026
Reply from Lloyds Bank Insurance
Hi Angela,
We appreciate you sharing your experience with us regarding your previous insurance with us. We value your feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello Wayne.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Reply from Lloyds Bank Insurance
Hello Yvette.
Thanks for taking the time to leave us a review.
Have a great day.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
The person I spoke to was extremely…
The person I spoke to was extremely helpful and sorted out my car insurance, she was fantastic and calm and kind.
22 July 2026
Reply from Lloyds Bank Insurance
Hello Dianne.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thanks for letting us know.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Reply from Lloyds Bank Insurance
Hello Thomas.
Thanks for taking the time to leave us a review. I'm glad to hear that you managed to do everything you need to do online.
If you wish to discuss anything further with us, please refer to the contact information on your policy documents.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Reply from Lloyds Bank Insurance
Hello Emily.
I'm really pleased to see that you've found things easy and are happy with our customer service. It's much appreciated.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
So easy to use
30 July 2026
Reply from Lloyds Bank Insurance
Hello.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thanks for letting us know.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Easy to folow
19 July 2026
Reply from Lloyds Bank Insurance
Hello David.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
The lady I spoke to really patient and…
The lady I spoke to really patient and helpful .
I am very grateful.
10 July 2026
Reply from Lloyds Bank Insurance
Hello Gillian.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Best price with all what I needed
Best price with all what I needed, upgraded from silver to gold cover for just a few more pounds
20 July 2026
Reply from Lloyds Bank Insurance
Hello Teresa.
We love to see feedback like yours - thanks for letting us know.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Very straight forward and were not…
Very straight forward and were not tying to buy another product from you
4 July 2026
Reply from Lloyds Bank Insurance
Hello Felicity.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Abdul was very patient i felt very…
Abdul was very patient i felt very comfortable talking to him i do get very nervous
21 July 2026
Reply from Lloyds Bank Insurance
Hi,
We're so pleased to hear that you felt comfortable and that our team member was patient with you. Thank you for sharing your positive experience.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
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