Lloyds Bank Insurance Reviews 

8,254
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,511 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that obtaining a competitive policy quote is straightforward, very fast, and considerably more affordable than what alternative market providers offer. People also appreciate the professional support, noting that the company advisors are extremely helpful, approachable, and patient throughout the entire setup process. However, some reviewers were not happy with unexpected price increases or notably higher renewal costs experienced after their initial policy term ended. A few consumers additionally encountered minor frustrations regarding online navigation difficulties or initial quotes that fluctuated unexpectedly during their digital application.

What people talk about most

Price

People report positive experiences with price, noting competitive quotes that are often much cheaper than... See more

User experience

Clients share positive opinions on user_experience, highlighting a very quick and uncomplicated process.... See more

Service

Users describe positive interactions with service, noting that staff are competent, personable, and helpful.... See more

Website

Consumers find the website to be an exceptionally easy and straightforward tool for managing insurance... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more

Company replied

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more

Company replied

Rated 5 out of 5 stars

Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.7

All reviews

(8,254)

3,420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price

The price was very competitive and the policy was just what I wanted.

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello John,

Thanks for taking the time to leave us a review.

It's great to hear that you found our pricing competitive and that the policy met your needs perfectly.

Thanks for choosing us!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Both the people I spoke to were really…

Both the people I spoke to were really helpful and solved my problem

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Debbie,

We're so pleased to hear that our team was helpful and able to resolve your problem. Thank you for sharing your positive experience with us.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Simple and easy to complete with…

Simple and easy to complete with affordable premiums, first class.

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Rod,

We love to see feedback like yours - thanks for letting us know.

It's great to hear that you found our process straightforward and our premiums affordable.

Have a great day!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easily explained

Easily explained

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Marilyn,

Thank you for your review, it's much appreciated.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Did it all by telephone easy

Did it all by telephone easy

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Irene,

Thank you for your wonderful feedback! We are so pleased to hear that your experience with us over the telephone was easy and straightforward. We appreciate you taking the time to share your positive thoughts.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Was quick and easy to set up with a…

Was quick and easy to set up with a great price

24 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello SCB,

Thanks for taking the time to leave us a review.

It's great to hear that you found the setup process quick and easy, and that you were happy with the excellent price.

Thanks for choosing us!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Simple and easy to use

Simple and easy to use

31 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mr Roberts,

We're so pleased to hear that you found our service straightforward and user-friendly. Thank you for taking the time to share your positive feedback.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

I most helpful representative of Lloyds…

I most helpful representative of Lloyds pet insurance dept.

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Beverly

Thank you for your review and positive feedback. We’re glad you found our team helpful.

Regards
Kerry – Lloyds Pet Insurance

Rated 5 out of 5 stars

Call centre staff knew their product

Call centre staff knew their product. Great service

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Swindon,

We're so glad to hear our call centre staff provided you with great service and product knowledge! We appreciate your positive feedback.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to navigate website and £200…

Easy to navigate website and £200 cheaper than RAC who i'd been with for years.

5 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Mags,

Thanks for taking the time to leave us a review.

It's great to hear you found our website easy to navigate and that you saved money compared to your previous provider.

Thanks for choosing us!

Nicola
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

Mainly good

Mainly good, however wasn’t able to access documents for a few days which was concerning at the time.

29 July 2026
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Reply from Lloyds Bank Insurance

Hello John,

Thanks for taking the time to leave us a review.

I'm sorry to hear about the temporary document access issue. I'm glad we managed to get the issue resolved for you.

Please get in touch anytime if you need any assistance and we will help as best we can.

Take care.

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Expert Pet Cover Knowledge

I spoke to a person who was fully conversant with the policy, this helped us to choose the excess and level of cover for our pet.

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mr M Matthews

Thank you for your review and positive feedback.

Regards
Kerry – Lloyds Pet Insurance

Rated 5 out of 5 stars

Easy to compare with other providers

Easy to compare with other providers. Easy to comprehend. Documents arrived quickly.

4 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Zita,

We are so glad to hear that you found it easy to compare and understand everything. We also appreciate you noting the quick delivery of your documents. Thank you for your positive feedback!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to use

Easy to use, fast and efficient. 10/10

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello,

We love to see feedback like yours - thank you.

It's great to hear you found our service easy to use, fast, and efficient for you.

Have a great day!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Good price

Everything i needed on my insurance for a very reasonable price

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello DJH,

Thanks for taking the time to leave us a review.

It's great to hear that you found everything you needed for your insurance at a very reasonable price.

Thanks for choosing us!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Car insurance

Best Price quoted.

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Elizabeth,

Thanks for taking the time to leave us a review.

It's great to hear you received a good price from us for your car insurance this year.

Have a lovely day!

Nicola
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

Found your website easy to use .

Found your website is to use . I actually saved money against the renewal quote i was sent from Lloyds originally .

28 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Dave,

Thanks for taking the time to leave us a review.

It's great to hear that you found our website easy to use and that you were able to save money on your renewal.

Have a great day!

Nicola
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Simple online process

The cost of the insurance was competitive.
The online process was easy, even for me.
Uploading the proof of NCB was straightforward.

4 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello John,

We love to see feedback like yours - thanks for letting us know.

It's great to hear that you found our insurance costs competitive and the online process easy to navigate.

Thanks for choosing us!

Nicola
Lloyds Bank Van Insurance

Rated 5 out of 5 stars

Excellent service mutch appreciated

Excellent service mutch appreciated

22 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Graham,

We're so glad to hear you appreciated our service! Your positive feedback truly means a lot to us.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Very easy to take out the insurance

Very easy to take out the insurance, very competitive price compared with the company I am currently with. would recommend LLoyds

10 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Gary,

We're so pleased to hear that you found it easy to get insurance with us and that our price was competitive. Thank you for recommending us!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

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