Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more
Company replied
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The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more
Company replied
It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more
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Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
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Easy to navigate website and £200…
Easy to navigate website and £200 cheaper than RAC who i'd been with for years.
5 August 2026
Mainly good
Mainly good, however wasn’t able to access documents for a few days which was concerning at the time.
29 July 2026
Expert Pet Cover Knowledge
I spoke to a person who was fully conversant with the policy, this helped us to choose the excess and level of cover for our pet.
27 July 2026
Easy to compare with other providers
Easy to compare with other providers. Easy to comprehend. Documents arrived quickly.
4 August 2026
Found your website easy to use .
Found your website is to use . I actually saved money against the renewal quote i was sent from Lloyds originally .
28 July 2026
Simple online process
The cost of the insurance was competitive.
The online process was easy, even for me.
Uploading the proof of NCB was straightforward.
4 August 2026
Very easy to take out the insurance
Very easy to take out the insurance, very competitive price compared with the company I am currently with. would recommend LLoyds
10 August 2026
Confidence in the service.
I insure my car with Lloyds and have confidence in the service they give so I've insured my house as well with them. I feel I have peace of mind with them.
24 July 2026
My Lloyds bank agent
My Lloyds bank agent, I think his name is Abdul, explained the policy fully so I understood and all the fine points were covered. The policy was exactly what I needed and cost was reasonable
I cant remember the exact date.
1 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lloyds Bank Insurance
Hi Paul
Thanks for the feedback!
It's great to hear that you found the quote easy to follow online.
If you ever need anything, please get in touch.
Take care,
Anthony
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Michael,
Thanks for the feedback!
It's great to hear that the online service was easy for you to navigate.
It's great to have you on board.
George
Lloyds Bank Motor Insurance
Terrible service, awful coms, comical insurance company
Insured through Lloyds because I wanted greater protection for bikes etc so payed a premium for the insurance.
I had a flood in my kitchen early this year, fast forward today still not resolved, absolutely terrible communication. Every time you call it's a hour wait that's if the call doesn't drop. No way of seeing any updates online as the site is garbage. Only way you can communicate is through emails to the claims adviser that takes two weeks to return with pointless drivel I can only assume to delay or confuse their customers.
A word of warning if you are retired I would steel well clear, if this were my parents they would have given up and paid to have the repairs themselves,maybe that's Lloyds business model I don't know.
Anyway now I need to push this on to the insurance ombudsman due to Lloyds negligence(fyi raised it to Lloyds complaints and they have already paid me compensation, so they know they are useless).
I don't like giving bad reviews but seriously I've never dealt with a company this poor.
8 August 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi NJ,
We appreciate you taking the time to share your detailed feedback regarding your recent claim experience. We are truly sorry to learn about the significant difficulties you have encountered with the resolution of your kitchen flood, particularly the prolonged delays and communication issues. We understand your frustration with the lengthy call wait times and the challenges you faced trying to get updates online. We also acknowledge your concerns about the effectiveness of email communication with your claims adviser. We take your comments about our service very seriously, and we are actively reviewing our processes to ensure we are providing the level of support our customers expect, especially given the premium you paid for enhanced protection.
We have contacted you for more details so we can assist you with any further queries. Where possible, please include your policy number as the reference number.
Please note the email you receive will be from Trustpilot and not Lloyds Bank.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easy to follow from start to finish.
8 August 2026
Reply from Lloyds Bank Insurance
Hi Clive,
We're so glad to hear that you found everything straightforward and easy to follow from beginning to end.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Jane,
We're so pleased to hear that you found our process straightforward and that you received a good quote. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Staff.
Staff.
I M however very disoppointed, with your policy of not lending to older persons.
I have a Lloyds codtomerfor more than 30yres.
Yet due to my age I was unable to get a loan.
2 August 2026
Reply from Lloyds Bank Insurance
Hi Gloria,
We appreciate you sharing your experience and are sorry to hear about your disappointment regarding our lending policy. We understand your frustration, especially as a long-standing customer.
If you are wanting to make a complaint then please give us a call on 0800 072 3572. If you’re calling from outside the UK, call us on +44 1733 462 267.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easy process online
Easy process online, excellent product. Expensive but quality always is. Thank you
3 August 2026
Reply from Lloyds Bank Insurance
Hi Mrs Pitt,
Thank you for your wonderful review! We're so pleased to hear that you found the online process easy and are happy with the quality of our product. We appreciate your understanding that quality often comes with a price.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
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