Lloyds Bank Insurance Reviews 

8,256
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,511 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that obtaining a competitive policy quote is straightforward, very fast, and considerably more affordable than what alternative market providers offer. People also appreciate the professional support, noting that the company advisors are extremely helpful, approachable, and patient throughout the entire setup process. However, some reviewers were not happy with unexpected price increases or notably higher renewal costs experienced after their initial policy term ended. A few consumers additionally encountered minor frustrations regarding online navigation difficulties or initial quotes that fluctuated unexpectedly during their digital application.

What people talk about most

Price

People report positive experiences with price, noting competitive quotes that are often much cheaper than... See more

User experience

Clients share positive opinions on user_experience, highlighting a very quick and uncomplicated process.... See more

Service

Users describe positive interactions with service, noting that staff are competent, personable, and helpful.... See more

Website

Consumers find the website to be an exceptionally easy and straightforward tool for managing insurance... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more

Company replied

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more

Company replied

Rated 5 out of 5 stars

Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.7

All reviews

(8,256)

3,430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ability to speak to human being who…

Ability to speak to human being who answered my 2 questions quickly and clearly.
Provision of paper documents. I can download documents but at my age screen reading documents is tricky.
Brief, clear application form.
Value.

21 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Geraldine,

We're so pleased to hear that you had such a positive experience with us, especially regarding the helpfulness of our team and the clarity of our application process. We understand that reading documents on screen can be challenging, and we're glad our paper documents were a good solution for you.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

easy to use

very easy done from your arm chair in minutes

3 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Ian,

We are so glad to hear that it was very quick and easy to setup a new policy. Thank you for the positive feedback.

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Value for the money

Value for the money

6 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

HI Rajendiram.

We're so glad to hear you found great value in what we offer. Thank you for your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Excellent price easy to get just what I…

Excellent price easy to get just what I wanted

2 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Gary,

Thanks for leaving us this feedback, it's great to hear that you're happy with the price and cover.

Have a great day.

Zach
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Ease of doing it online on my phone as…

Ease of doing it online on my phone as I am not technical and also you were able to send me a paper copy

17 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Lynda.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thanks for letting us know.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Great experience when purchasing my…

Great experience when purchasing my insurance

21 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Martin.

I'm really pleased to see that you've had a pleasant experience purchasing your policy with us.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 4 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Angela,

We appreciate you sharing your experience with us regarding your previous insurance with us. We value your feedback.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to use app through comparison…

Easy to use app through comparison website

25 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Wayne.

We love to see feedback like yours - thank you.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

It was a good price

It was a good price, and so easy, thanks

4 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Yvette.

Thanks for taking the time to leave us a review.

Have a great day.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

The person I spoke to was extremely…

The person I spoke to was extremely helpful and sorted out my car insurance, she was fantastic and calm and kind.

22 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Dianne.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thanks for letting us know.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 1 out of 5 stars

No experience at all done it online

No experience at all done it online

30 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Thomas.

Thanks for taking the time to leave us a review. I'm glad to hear that you managed to do everything you need to do online.

If you wish to discuss anything further with us, please refer to the contact information on your policy documents.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Nice and easy also good customer…

Nice and easy also good customer service.

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Emily.

I'm really pleased to see that you've found things easy and are happy with our customer service. It's much appreciated.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

So easy to use

30 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thanks for letting us know.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Easy to folow

19 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello David.

We love to see feedback like yours - thank you.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

The lady I spoke to really patient and…

The lady I spoke to really patient and helpful .
I am very grateful.

10 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Gillian.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thank you.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Best price with all what I needed

Best price with all what I needed, upgraded from silver to gold cover for just a few more pounds

20 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Teresa.

We love to see feedback like yours - thanks for letting us know.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Very straight forward and were not…

Very straight forward and were not tying to buy another product from you

4 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Felicity.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thank you.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Abdul was very patient i felt very…

Abdul was very patient i felt very comfortable talking to him i do get very nervous

21 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're so pleased to hear that you felt comfortable and that our team member was patient with you. Thank you for sharing your positive experience.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Very easy web site to navigate

Very easy web site to navigate. Very good prices and the app is easy to use. Had to change number plates for private plates which was super easy and updated that same day

25 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thank you.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

New home insurance

Just the ease of going through the questions and filling out the quote forms.

4 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're so glad you found our quoting process easy and straightforward. We appreciate your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

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