Lloyds Bank Insurance Reviews 

8,864
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,755 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality of service. Customers frequently point out that the online platform is exceptionally straightforward, making it quick and easy to browse and set up insurance policies without any hassle. Consumers also appreciate the supportive staff members who explain details clearly, helping them secure competitive prices and excellent coverage effortlessly. However, some people mentioned occasional frustrations regarding specific policy limitations, such as travel duration restrictions or unexpected cost adjustments during renewals. Reviewers also occasionally experienced minor technical hurdles with digital account management or noted that policy extras required careful review.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the website is... See more

Price

Clients share satisfaction on price, highlighting very competitive rates and considerable savings compared to... See more

Service

People report positive experiences with service, highlighting a quick, simple, and stress-free procedure when... See more

Website

Consumers find website satisfaction, highlighting that the platform is very easy and simple to navigate... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been treated with disinterest by another company who had provided insurance for us over two decades I shopped around. Lloyds were one of six companies approached. They listened and provided cle... See more

Company replied

Rated 5 out of 5 stars

Got a renewal letter from my previous insurance company (Tesco) and it was more expensive than the current year. Looked on a comparison site and found that Lloyds Gold Level was nearly £200 cheaper. W... See more

Company replied

Rated 5 out of 5 stars

Very competitive rates , my previous insurer pushed my renewal price up by over £160 even tho I hadn’t even made a claim. So I decided to look around and found Lloyds car insurance who had better cov... See more

Company replied

Rated 5 out of 5 stars

The process was easy via your website compared to others that I had looked at. I had been with another A rated insurer for many years buying their Gold policy however this year they doubled the cost o... See more

Company replied



Company details

  1. Insurance Company
  2. also in
  3. Auto Insurance Agency
  4. Bank
  5. Home Insurance Agency
  6. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.7

All reviews

(8,864)

3,568 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easyeasy to navigate to navigate and a good price

Easy to navigate and a good price

22 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Diane,

We're so pleased to hear that you found our service easy to navigate and that you were happy with the price. Thank you for your positive feedback!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Thanks

Understandable - accent.
Clearly explained.

24 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Doris,

Thank you for your feedback.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Knowing

Very helpful
Didn’t realise I was so behind with the knowledge supplied and now feel very covered in all areas

17 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Richard,

We're so glad to hear our resources helped you catch up and feel more confident in your understanding. Thank you for your wonderful feedback.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Cathy,

We are so pleased to hear that you enjoyed the personalized service you received. We appreciate you taking the time to share your positive experience with us.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Reliable and reassuring quote

Reliable and reassuring quote, concise and quick.

18 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Susanna,

We're so pleased to hear that you found the quote reliable and reassuring, and that the process was quick and concise. Thank you for sharing your positive feedback!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Website is easy to use .

Website is easy to use & i was able to update my policy .

28 September 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Angela,

We're so pleased to hear that our website was easy to use and that you were able to update your policy without any issues. Thank you for your positive feedback!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

I was impressed by the service

I was impressed by the service, product and pricing resulting in a move from a previous long-term insurance provider.

15 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Paul,

We are delighted to hear that you were impressed with our service, product, and pricing. It's wonderful to know that this led you to choose us as your insurance provider. Thank you for your kind words!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Affordable premium, easy and fast service.

Easy to follow and good value for what i want.

28 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Margarita,

Thank you for taking the time to leave us this wonderful feedback. We are so pleased to hear that you found our services easy to understand and good value.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mrs Clavering,

Thanks for taking the time to leave us a review. We're delighted to hear that you found everything straightforward and received helpful guidance.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

I found it easy and very quick to do…

I found it easy and very quick to do and most checks are carried out in the background, so don’t have to dig accurate dates down.

14 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Brenda,

We're so pleased to hear that you found the process easy and quick, and that the background checks made it even more convenient for you!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

House Insurance 2026

The information was very clear noted within the different levels of cover you could choose from. The information pack that arrived by post was very helpful and everything that i required was delivered as advised on the web page.

11 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Alex,

We're delighted to hear that the information regarding our different levels of cover was very clear. It's great to know that the information pack you received was helpful and that everything met your expectations as advertised online.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Very good backup to online service

Very good backup to online service, lady went through everything, we had used NFU because they had local office but phone service was as good

17 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Alastair,

We're so glad to hear we could provide excellent support as a backup to your online service. It's wonderful that our phone assistance met your expectations. We appreciate your positive feedback!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Informative and polite listening service

Having been treated with disinterest by another company who had provided insurance for us over two decades I shopped around. Lloyds were one of six companies approached. They listened and provided clear options for future cover. The bronze silver gold grades of insurance were discussed. Silver met our needs at £130 cheaper than our previous insurer. I have been impressed with the supportive and articulate service. Hopefully this new arrangement will be fruitful in years to come. My previous company showed. I interest in negotiating a huge rise in payment this year. I recommend a chat with Lloyds.

18 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We are truly delighted to hear about your positive experience with us, especially after facing disinterest elsewhere. It is wonderful to know that our team provided clear options and that our Silver grade insurance met your needs, offering significant savings. We appreciate your kind words about our supportive and articulate service. We look forward to a long and fruitful relationship with you. Thank you for recommending us.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Easy to navigate web page

21 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mavis,

We're so happy to hear that you found our webpage easy to navigate. We appreciate your kind words!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

The price was good

The price of the product was good and covered what l wanted

11 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're so pleased to hear that you found the product's price good and that it provided the coverage you were looking for.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Very easy to understand and complete

Very easy to understand and complete

28 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Vivien,

We're delighted to hear that you found our service easy to understand and complete. Thank you for sharing your positive feedback with us.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Services very good and brilliantly

This is first time to use loyds bank and it’s very easy and simple

28 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're so pleased to hear that your first experience with us was very easy and simple. Thank you for sharing your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

The easiest insurance I have ever done

The easiest insurance I have ever done, so simple and straightforward. I would definitely use them again

28 September 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Michelle,

We are delighted to hear that you found the insurance process so simple and straightforward. It's wonderful to know you would use our services again.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

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