Lionparking Reviews 

233
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant delays when waiting for their cars to be collected or returned, often exceeding an hour. Many also reported severe difficulties in contacting the company, with calls going unanswered or messages unreturned, leading to poor communication. Reviewers expressed dissatisfaction with the service and staff, describing them as rude and unprofessional. Concerns were also raised about cars being parked in unexpected locations and returned with damage. Conversely, a small portion of people felt that the initial car collection at drop-off was prompt and efficient. Some reviewers were satisfied with the professional manner in which their vehicles were handled upon departure.

What people talk about most

Service

Users describe negative interactions with service, with many advising against using the company due to... See more

Staff

Customers consistently note negative experiences with staff, frequently reporting issues such as no staff... See more

Customer communications

People report negative experiences with contact, frequently citing issues with unanswered phone calls and... See more

Location

Reviewers highlight ambiguous aspects of location, with some reporting that the company's advertised address... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting long waits for phone... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Overall experience not awful, but not great. Car was collected near enough on time,photos were taken of the exterior of the car and mileage taken. On my return had to wait about 30mins for my car on... See more

Rated 2 out of 5 stars

We did exactly what we were asked to do but they made us wait 40min be for collect which means they had 70min to meet us. One the way back, after being told to ring them on landing then again at bagga... See more

Rated 2 out of 5 stars

We called on our way to Heathrow, 25 minutes from T4 and were told, as we expected to go to level 2, short stay. We arrived on time, told them we were here but no one arrived until 45 min... See more

Rated 1 out of 5 stars

Avoid at all costs. Car stolen. Visited ‘secure’ parking area. Definitely not secure and claimed CCTV wasn’t working. Owner known to police and cars have been stolen previously. Operatives unconcerned... See more


Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

233 reviews

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No history of asking for reviews

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1.5

All reviews

(233)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Lion parking did us proud

Lion parking did us proud. They were very reliable at drop off and delivered our car promptly on our return after nearly three weeks. The phone was answered immediately and texts were also replied to efficiently. The drivers were polite. We will use Lion parking again and am sorry to read the more negative reviews as we had a very positive experience.

26 May 2024
Unprompted review
Rated 4 out of 5 stars

Exceeded expectations

I was a little uncertain about using this service but they exceeded my expectations. They were very competitively priced, always answered the phone when I contacted them and sent sufficient emails/instructions.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Lion parking review

These guys at Lion parking are amazing at what they do I would highly recommend using if you want to keep your car safe whilst you’re away without any hassle.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent parking experience

Excellent parking experience. Very reasonable prices.do not listen to people who leave negative comments. They may be members in the expensive parking company. Thank you KAN for your professionalism.

8 May 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE.
False advertising.
Advertised as Heathrow parking only find out it was Lion once at the airport with a plane to catch.

Damaged Car
Car was return with scratch to rear quart panel and mud across down sills and drivers foot well.
3 weeks later and no reply. Think this one will end up at county court.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

A star service

I had excellent service from the company, it was a best meet and greet service, I had a early return they manage to get the car on time and accommodate my needs. The customer service was a star the driver was very polite and went above and beyond his job title, I believe his name is Raj. I would highly recommend this company and I would definitely will be using their service again.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

First time using car parking valet

First time using car parking valet, and I had a great experience and the team there was direct and clear with their instructions and delivered my car on time.
Will recommend and will use again.

2 May 2024
Unprompted review
Rated 1 out of 5 stars

My Alloy rim was damaged

My Alloy rim was damaged, driver admitted it, we took photo and video evidence. Chased and chased for it to be resolved (5 working days sir). After 10 days I sent a chase letter (nothing). After 15 days still nothing. Do not park with these people.

9 April 2024
Unprompted review
Rated 1 out of 5 stars

Put these guys out of business

Disgraceful company and need to be hounded out of the business. Told me the car wouldn't start so need to take a taxi to them and sort it out. The battery was flat. The AA man came and immediately showed me that the headlights had been left on. For three weeks. Had to buy a new battery (£264). Totally not interested in compensating me for the loss they caused, couldn't be bothered to engage. The good people at ParkingZone, through which I booked, were appalled and did the right thing by returning my £111 parking fee. Significant difference in business ethics between the two companies.

29 February 2024
Unprompted review

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