Lionparking Reviews 

WARNING AVOID AT ALL COST. Used the comparison site Compare Parking Prices and booked through them. The company turned out to be LionParking. I had booked meet and greet for Heathrow terminal 2. On the instructions it said to ring the company when you are 30 mins away from the terminal. I did this and gave them my satnav ETA. When I arrived no-one a there to receive the car. Rang the number again went to voicemail. Rang again and said someone would be there in 10 mins, 20 mins later no-one had turned up. Rang again and eventually a person turned up, and I was getting anxious about making the flight. He asked me to pay the parking £7.50, On my return I rang the number and went to voicemail but I received a return call and was told that the car would be there in 15 minutes. The car did arrive but I was told that the battery was flat and they had to jump start. I had a new battery fitted two days before taking the car to Heathrow. Again I was asked to pay the parking another £7.50, so now it £15.00 over the parking charge I had already paid. I drove off down the M25 and the drivers side windscreen wiper became detached whilst I was moving at 65mph in the centre lane, at night, and in heavy rain and heavy traffic. I had to pull over to the hard shoulder and attempt to repair the wiper, which eventually broke. I managed to get off the M25 and made it home although it was touch and go. When I got home I bought a new windscreen wiper I noticed that my windscreen was scratched by the broken wiper. I also noticed that the passenger side wiper was also loose, it looked as if it had been removed and not put back correctly. I am now looking at a windscreen repair or possibly a new windscreen. This has cost me extra, at a minimum an extra £15 and possibly much more. IF you can imagine being on the hard shoulder at night trying to repair your car with heavy trucks thundering past at 60+ one false move and it would have been fatal.

My vehicle was scratched while delivering the vehicle on T2 terminal heathrow. The driver who came to deliver ran away from the scene. No response from the company, when wrote to them about the incident and repairing cost. Pathetic company and not professional. Do not take parking service from them

After collecting our luggage & calling the company, we waited for an hour for our car to be returned.
The number we were given kept on going to voicemail so we couldn't speak to the company unless we called the number over 10 times.
When we eventually received a call from the driver we were told we would have to pay him extra - in cash - if we want our car returned, as our MOT had run out whilst we had been abroad.
A horrible experience and it could so easily have been rectified if we could get hold of the Head Office to discuss, & if anyone had bothered to call us back.

Disgusting service and my car was delivered back to me filthy and no one replied to complaint. Avoid using this company

I booked under Heathrow Meet and Greet (they're no doubt doing this to to try & look like the official parking), then was given a ticket with Lion Parking when they collected it. I collected the car at 11pm & it was dark and the car was wet - I did a quick walk around and it looked okay. It was only the following morning when home (parked on a private drive) that I noticed the headlight was out of place and a long bad scratch on the bumper under the headlight. The £50 saved vs the others will now cost me at least £500 in repairs. Avoid.

Booked Meet& Greet with Lion parking Heathrow T3 and it went all smooth until I encountered a damaged on my vehicle on my return.
Called them several times but all they said was the manager responsible who would deal with it wasn’t there but would be there tomorrow from 3pm. And the same conversation went on every time I called them.
Sent an email and they asked for 7 days to investigate the matter. 7 days gone and didn’t hear from them. Called again but same problem “ manager is not available today but will be there tomorrow from 3pm”. They basically take no responsibility if your vehicle gets damaged whilst under their care so AVOID THIS COMPANY otherwise you might end up with a huge bill to fix your vehicle.

Awful, horrible experience before and after. Never on time and always late having to wait 30-40 mins even with the advance warning. DO NOT USE. Staff are terrible and don’t give a damn.

Don’t use this company. They offer a refund in the event you can’t travel but that happened to me and they did not return my funds. The warning signs began when I rang the number they gave on the confirmation email to call 30 mins before arrival and I couldn’t get an answer! I emailed and no reply. Finally I got through via the number and the guy tells me to send him a text with the details. No refund five weeks later. Further texts and emails pointless. Be warned, total rip off merchants.

Good service and price. All went like clockwork with the phone calls, delivery and pickup,and the car was cleaner than when I dropped it off. Because of this I have booked them again for the next trip, though to be fair, i might not after reading the recent reviews! To be fair, it is clear that you pay the car park fees like with most other meet and greet companies.

Awful! Stay clear, car was filthy on return, but at worst £55 in coins stolen from a zipped bag hidden in centre console under items, to trust a business with your car and to be taken advantage of doesn't sit right with me. STAY CLEAR!

DO NOT USE
Flight landed late at night, and they had the flight times/flight no. As it had gone 12am by the time we got our luggage they said you are lucky we picked the phone up, we don’t pick up after 12am. Was shocked by this, don’t they know flights land gone 12? When they finally delivered the car at the airport, I was told I had to pay another £25 as it was gone 12am. I had to stand there in the freezing cold, log onto my bank account and transfer the money there & then as they did not have a card reader. When you have been travelling 24hrs this is the last thing you need. I asked to talk to the Manager, but got no where. You know you are going to be ripped off. You will also be told that you have to pay for the car parking when they collect and drop the car off. I think that was another £15 in total. The car was lovely and clean when we dropped it off as I had it washed and cleaned inside. When we collected it, it was filthy, mud up both sides of the car, they blamed it on the weather, funny that. Muddy foot prints in the back (why?) and mud over back seat. I said why is this so dirty you left it in the field? I did track the car partly whilst away. It ended up in Datchet, Slough and then nearer the airport. When goggling the area it looked very strange, not a compound with loads of cars which I thought it would be, there was a field!! Not sure if they took it elsewhere, but enough miles were done. Just hate not knowing what it was used for. I should have seen red, as I never received any literature to say if you are later than 12am you have to pay extra, and you have to pay for them to enter and exit the car park. In a way I wish I hadn’t paid as I feel they are sharks & bullies. Ruined what was a good trip away. Thank you Lion Parking for ruining the end of my trip. Be careful, I booked this through the compare your parking website & they have this company down as 4.8 out of 5.0. Not sure why these companies take on advertising for these companies, I suppose it’s all down to money. Sad times #dontgetrippedoff another comment, I said what If you didn’t pick the phone up at gone 12am, he shrugged his shoulders, & I said, r u saying we would be stranded at the airport with no car? He smiled 😡 not good that time of night. Would of ment getting a taxi home which was 2hrs away or a hotel another £300.+ very stressful then getting the car back. Will think differently next time I fly from Heathrow T4. Think I should have called the police! Theft in away!!

We used this service at Heathrow Terminal 4 and wish we had not. We were greeted at the drop off spot by a very aggressive, unfriendly, argumentative, stubborn and overall frustrating member of the Lion Parking team who was arguing with us that our car's MOT had expired and therefore was being driven illegally ! After demonstrating that the DVLA records confirmed that the MOT had been renewed 2 days prior, he was still arguing that his system showed the MOT had expired whilst all it was saying was that the MOT expiry date was on 16/01. He did not apologise or admitted he was mistaken. He then gave us a parking ticket which I had to go and pay for (£7.50) so he could take the car away. He took the key but did not give us any receipt in return. No need he said - whilst he did not trust us regarding the MOT situation, we, on the other end, had to trust him with our car ! On our return yesterday, the car was brought to us rather promptly. We waited 5 to 10 minutes but again when it arrived the driver pointed out to us that the MOT had expired ! And the same conversation had to be had .... Another ticket was handed over for payment - another £7.50 ! No ID check to confirm we were the owners of the car - nothing. The driver just gave us the keys because we walked up to him !!! A very bad experience not to mention the worry of having left our car with a company whose staff had been so unprofessional. WE WILL NEVER USE THIS COMPANY AGAIN AND URGE ANYONE TO THINK TWICE BEFORE BOOKING.

Of course! Here's your review in English:

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I strongly advise against using this parking service. Upon landing, I called to inform them about collecting my luggage, but they asked me to call back after collecting it. Unfortunately, when I did, no one answered the phone for about half an hour. When someone finally picked up, they assured me that the car would arrive in 10-15 minutes, but it took more than half an hour. They should be waiting for the customer after taking the payment, not the other way around. Waiting for the car took around an hour when I returned from Thailand, and it was -5°C outside, which was really unpleasant. To top it off, the inside of the car was covered in sand, even though I had cleaned it before my departure. I definitely do not recommend this service—it's not worth the stress dealing with people who don't respect their customers.

DO NOT USE THEM!!! After picking up my car, they got me 2 fine driving in ULEZ for £190. After calling them, they told me to text them everything on whatsapp and they never got back to me after other calls and emails. DO NOT USE THEM!!!

Avoid at all costs. Poor service. Delay in getting the car back and the car was completely muddy inside. Clearly been parked in a field somewhere. Contacted the company and they said they would refund the cleaning costs but of course nothing received.

Do Not Use this company under any circumstances!!!! We returned from our holiday and called the contact number when at the luggage carousel. When we got to the pick up point NO CAR. We called several times and got ignored /went to answerphone. Threatened to call the police if they didnt bring our car back. We were waiting in the freezing cold making phone call after phone call and given excuses as to why they were not there. OVER 2 HOURS LATER they drop the car off and disappear quickly, probably bacause they knew how Irate I was. NEVER NEVER AGAIN. You have been warned!!!!!!

If I could rate them 0 I would. Hard to reach, leaves you waiting on both pick up and drop off.
Stay away

First of all, the company's contact number didn't work. It rang a few times and went straight to a message saying that the voicemail box was full and I couldn't leave a message. I logged 23 calls only 4 of which got through to a person. And that person was making feeble excuses of heavy traffic or that I must be in the wrong place (I wasn't). I waited over 90 minutes in the cold car park for my car to arrive and when it did, it was filthy and covered (I mean covered) in pigeon excrement all over the entire right side of the car. It was the worst service ever and I have complained to the comparison website and Google.

We had a great service from this company. Accommodating us when we mistakenly drove to the wrong level. On our return the phone was answered immediately and our car was waiting for us when we arrived with our luggage at the car park. In departure and arrival we were met by helpful and friendly staff

Used this company at Heathrow. Car is parked offsite 5+ miles away. Booked a Meet and Greet service but it is not that at all. Called upon collecting baggage as requested to let them know we we here. So assumed their driver would begin driving my car back then. Got to the
designated waiting point - no sign of the car. 10 mins after initially phoning I called again to be told your driver will be 15 mins. So not too pleased to be told a 25 minute wait after having collected our baggage. Car actually took 30 minutes until arrived at designated carpark. Should not take half an hour to deliver your car back to you on what is misssold as "a meet and greet service"