Lindt Chocolate UK Reviews 

5,825
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,688 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing the chocolate as delicious and a luxury brand. Reviewers frequently highlight the efficient delivery service, noting that orders arrive promptly and are well-packaged, often with a customized touch. People also appreciate the easy ordering process and the wide variety of choices available, including pick-and-mix options and gift selections. However, some customers reported issues with their orders, including missing items or substitutions, and some experienced significant delays in delivery. A few reviewers also mentioned problems with the website and the customer service when trying to resolve these issues, citing difficulties in placing orders or getting satisfactory responses.

What people talk about most

Product

Customers consistently express high satisfaction with the product, often describing it as delicious, amazing,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery... See more

Quality

People report positive experiences with quality, consistently describing the chocolate as delicious,... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the easy ordering process,... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and prompt service, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Don't ask "how did we do?" when I don't have my order yet. Ordered a week ago and the same day I got an email saying your order has been packed. Delivery is 3-5 working days which you've had . It's... See more

Company replied

Rated 5 out of 5 stars

I ordered two different offers, the first 5 different flavours in 200g boxes and the second 3 pistachio bars of chocolate, one milk, one plain and one white. I also got a free box of truffle chocolate... See more

Company replied

Rated 5 out of 5 stars

Love Lindt and all their products. Definitely a luxury brand with lots to select from for all occasions. Great quality packaging when items were received. Purchased several times through their website... See more

Company replied

Rated 5 out of 5 stars

Lindt chocolate is always delicious. I was suprised to see one item was missing and substituted with multiple chocolate bars, boxes, and little bits so can't complain even if I didn't realise there wo... See more

Company replied


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.3

All reviews

(5,825)

4,531 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product

17 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your generous comments. Hearing from satisfied consumers is always rewarding for us at Lindt.

Rated 4 out of 5 stars

Good chocolate

Good chocolate

17 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 5 out of 5 stars

Delicious chocolates

3 December 2025
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your generous comments. Hearing from satisfied consumers is always rewarding for us at Lindt.

Rated 5 out of 5 stars

Excellent in every aspect!

Fantastic chocolate as always, great choice, easy ordering and quick delivery. Excellent!

19 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your generous comments. Hearing from satisfied consumers is always rewarding for us at Lindt.

Rated 1 out of 5 stars

Apparently left somewhere package is…

Apparently left somewhere package is now missing !!

17 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear of the difficulties you have experienced following your order. We have passed your details to our customer service team and they will be in touch with you to resolve the matter. Thanks again, Lindt UK

Rated 5 out of 5 stars

Excellent

Great product (of course - its Lindt chocolate!) ordering was easy, there were some great deals and delivery was very fast.

18 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your generous comments. Hearing from satisfied consumers is always rewarding for us at Lindt.

Rated 5 out of 5 stars

Fabulous chocolate

Great communication. Prompt delivery. Good packaging. Most importantly fabulous chocolates.

18 June 2026
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Reply from Lindt Chocolate UK

We are so pleased to hear you enjoyed our delicious chocolates and that our communication, delivery, and packaging met your expectations! Thank you for your kind words.

Rated 5 out of 5 stars

Lindt chocolate is always delicious

Lindt chocolate is always delicious. I was suprised to see one item was missing and substituted with multiple chocolate bars, boxes, and little bits so can't complain even if I didn't realise there would be any substitutions. Delivery was on time and packed well, the customised interior of the box is a nice touch. Would be great as a gift.

18 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased to hear you enjoyed the delicious chocolate and the timely, well-packed delivery! We appreciate your understanding regarding the substitution and are glad the alternative items were a pleasant surprise. We hope the customized box added to the experience. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I usually buy the pick and mix

I usually buy the pick and mix. There are loads of different flavours to choose from in varying quantities. Love how you are notified of how many you have left to pick.

18 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your generous comments. Hearing from satisfied consumers is always rewarding for us at Lindt.

Rated 2 out of 5 stars

Website and order process needs to improve

The website continues to ask for login message even though logged in and doing shopping. Also errors not handled properly even for important points like payments. I had applied discount code and payment went into error. After payment was initiated again it forgot the discount and I was charged more.

18 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear of the difficulties you have experienced following your order. We have passed your details to our customer service team and they will be in touch with you to resolve the matter. Thanks again, Lindt UK

Rated 5 out of 5 stars

Ordered Father’s Day chocolate bundles…

Ordered Father’s Day chocolate bundles which went down very well! We love Lindt chocolate milk and dark it’s super quality
Packed really well and prompt delivery even on the standard postage received within the predicted time frame

17 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your generous comments. Hearing from satisfied consumers is always rewarding for us at Lindt.

Rated 5 out of 5 stars

Excellent

The packaging was excellent, well presented & delivered promptly.

18 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your generous comments. Hearing from satisfied consumers is always rewarding for us at Lindt.

Rated 5 out of 5 stars

Great choice, quick delivery

I ordered a massive 2kg box for a birthday gift, the process was really easy, there was the option of a free gift message and they came next day. Brilliant.

17 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Your positive feedback is truly appreciated, and we are glad our chocolate brings you joy.

Rated 5 out of 5 stars

Fathers Day gift .

My father was super happy with his giant Lindor Balls !
Very impressive delivery service .
Always a pleasure to give Lindt chocolate to someone you love.

17 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Your positive feedback is truly appreciated, and we are glad our chocolate brings you joy.

Rated 5 out of 5 stars

The nicest chocolate in the world!

The nicest chocolate in the world! Well packaged with quick delivery and great member discounts

17 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Your positive feedback is truly appreciated, and we are glad our chocolate brings you joy.

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