lens.me Reviews 

3,674
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, finding them stylish, natural-looking, and effective. Many people highlight the exceptional customer service, noting quick responses, helpful staff, and great communication. Reviewers frequently commend the fast and reliable delivery service, often receiving their orders sooner than expected. However, some customers also noted issues with delivery times, including unexpected delays and difficulties with tracking or receiving packages. A few other people also felt that certain products did not match the advertised color or caused discomfort, with some lenses feeling thick or causing blurry vision. Additionally, some reviewers experienced challenges with returns or resolving lost orders, finding customer service responses slow or unhelpful in these specific situations.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and quick... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, amazing,... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ordering... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the lenses as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,674)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my new lenses!

I love my new lenses! They arrived in three days from Dubai to the USA! AMAZING experience! Lens.me answered any questions that I had immediately via email. Fantastic company!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

High quality

Lens.me brings THE highest quality lenses the price to quality ratio is insane compared to other brands, high recommended

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Best Lens Options. Best Customer Service

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”. I contact lens.me Customer Service and package always arrives about a week later. I am grateful for this contact lens provider. The products are stylish and modern. And best of all, they offer my positive power in yearly lens. No complaints.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Not original contact lenses

Scam! First of all their contact lenses aren't even an original brand - but a replica (from Dubai where everything is a replica) and second they'll leave your eyes red, irritated and you'll spend more more on eye doctor later on
Avoid at all costs!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been a customer of Lense me…

I have been a customer of Lense me since I was in Saudi Arabia, now in Germany and still ordering lenses from them. The customer service is very responsive, I have some problems with the lense delivery but the customer service sent me a replacement after my initial complaint. They are very customer oriented and very professional. Thanks specially to Dhessa in customer support.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my purchase

Very satisfied with my purchase. The contact lenses are stunning and matched my expectations. There was a minor delivery issue, but customer service was excellent—prompt, helpful, and efficient in resolving the matter. Overall, a great experience and I would confidently order again.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I love lens.me

I love lens.me! Shipping is so fast! I got everything I ordered and the colored contact look fabulous in my eyes! Compliments all day!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy Bunny

Quick, easy, exactly as described happy with my purchase and would definitely buy again

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Presented beautifully

Presented beautifully. The lenses did not suit my dry eyes and felt very uncomfortable however, would not hesitate in using Lens.me site again to try out a different brand. Thank you for the make up case- so useful

17 May 2025
Unprompted review

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