lens.me Reviews 

3,674
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish nature of the products, finding them comfortable and natural-looking. Many people appreciate the fast and reliable delivery, with orders often arriving sooner than expected. Reviewers also highlight the exceptional customer service, noting quick responses and helpful staff. However, some customers also noted issues with order fulfillment and product quality. A few people experienced significant delivery delays, packages not arriving, or difficulties with tracking, sometimes despite paying for faster shipping. Additionally, some reviewers were not happy with the product itself, citing discomfort, irritation, color discrepancies, or lenses that were blurry or opaque.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, comfort, and realistic... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast shipping and reliable... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, responsive,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the good quality, comfort, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(3,674)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Eye infección

I’ve bough their contacts multiple times (solotica ). And is been great till this last time . I decided to order the Bella brand well they gave me an eye infection and you see blurry . Idk if it the brand or their defective . I reached out to costumer service multiple times and I’ve just gotten ignore . That’s how they treat their faithful costumers .

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Emphasizing the Customer Loyalty and Betrayal

For over five years, I've been a dedicated Lensme customer, even recommending them to many and showcasing their products on social media. My recent purchase of Anesthesia Anesthetic Fonesta lenses, however, was a complete letdown. Not only was the color different than expected, but the lenses blurred my vision after just a few hours. What's worse is the abysmal customer service I received. It took weeks to get a response, and after jumping through hoops (including destroying the defective lenses), my reasonable request for a replacement pair of my trusted Bella Elite Emerald Green lenses was denied. This complete lack of support for a loyal customer is shocking and frankly, feels like a betrayal. I'll be taking my business to Bella Elite directly and can no longer recommend Lensme.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

True to Your Word!

I just wanted to say, I've been shopping with Lens.Me for a few years now, and you guys are WONDERFUL! I made the mistake of ordering some lenses from a different company because they were MUCH cheaper, but "you get what you pay for". The lenses (while they had a brand name) were an inferior lens, and while wearing them, made my eyesight worse. They were terrible. I will NEVER make that mistake again. Your lenses are always true to the name and a MUCH better product! Thank you for staying consistent and keeping my vision clear! THANK YOU!!!

22 April 2025
Unprompted review
Rated 4 out of 5 stars

Love the color

I love your contact lenses and have been buying from your company for a very long time. However, I did not give you 5 stars because sometimes the lenses are not very clear.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

The best company I’ve ever had the pleasure of doing business with.

I searched and searched spending close to a thousand dollars to find the perfect contacts to match my lifestyle and when I came across lens.me and fell in love with the Contacts named “Parati” I love them they don’t raise their price and they are consistent and reliable. Lens.me gets a 100% A+ from me. Try them you won’t be disappointed also darker eyes? They have lenses to brighten whatever look you want to just sprinkle a little glitter on. Love this brand.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Beyond Happy!

I just received my colored contacts, and I am beyond happy with them! They look incredibly real, and I love how natural they appear. The packaging was also such a nice surprise—the cute makeup pouch was a great touch!

I also wanted to compliment the team on the super fast shipping and excellent customer service. The entire experience was smooth, and I truly appreciate the great communication throughout the process.

17 March 2025
Unprompted review

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