lens.me Reviews 

3,674
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish nature of the products, finding them comfortable and natural-looking. Many people appreciate the fast and reliable delivery, with orders often arriving sooner than expected. Reviewers also highlight the exceptional customer service, noting quick responses and helpful staff. However, some customers also noted issues with order fulfillment and product quality. A few people experienced significant delivery delays, packages not arriving, or difficulties with tracking, sometimes despite paying for faster shipping. Additionally, some reviewers were not happy with the product itself, citing discomfort, irritation, color discrepancies, or lenses that were blurry or opaque.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, comfort, and realistic... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast shipping and reliable... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, responsive,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the good quality, comfort, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(3,674)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using this company for a…

I have been using this company for a few years now and they are amazing! Communication is excellent and products are top of the range! They are so great, fast shipping and packaged well! Highly recommend them to anyone

22 September 2025
Unprompted review
Rated 5 out of 5 stars

These are better than the other ones I…

These are better than the other ones I ordered the fresh look hazel color is no longer being sold and it was hard to get the same look with some of the other hazels but the new Bella are nice and comfortable and lens.me is always great with shipping and great deals you have a long time customer here

13 September 2025
Unprompted review
Rated 1 out of 5 stars

I’m really disappointed with these…

I’m really disappointed with these lenses. For the excessive price, the quality is just not there. The lenses are very thick and uncomfortable to wear. Also, the color shown on the website does not match the real product. Overall, I’m very dissatisfied.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. I’ve been a customer for almost 10 years. I had a problem once with a package not coming on time. And lens me sent me a pair for free via express mail. Very happy customer. Go customer service, always discount codes and great products 👍

21 August 2025
Unprompted review
Rated 5 out of 5 stars

the lenses are great

the lenses are great. Spoke to customer service and had an excellent experience. Have ordered more from lens.me since. Thank you!

13 August 2025
Unprompted review
Rated 4 out of 5 stars

I always buy my lenses from your page

I always buy my lenses from your page, it’s always great. However last time I purchased; the delivery took too long, usually my order gets delivered in 1-2 days max. I was traveling 5 days after I ordered this time. Till the day before my flight the order didn’t arrive.
Contacting post office to track my package was too complicated as they kept claiming it’s not in the system. Tracking the shipment was difficult as its shipped via third party company. I had to reach the third party shipping company head office to collect the package. When I asked why the delay, they claimed they don’t have my address and I didn't pick up when they called?
My address was given when I placed my order. And it was clearly written on the pack. I understand this is the fault of the shipping company, however I never had this delay in previous times I ordered from lens.me.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Wow! Great experience!

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communication from this company as well. I’m a happy customer!

5 August 2025
Unprompted review

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