LendInvest Reviews 

625
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and efficient service, noting that queries and complex cases are handled promptly and smoothly throughout the entire application process. People deeply appreciate the straightforward online platform and the highly knowledgeable team members who consistently provide dedicated support to successfully meet tight deadlines. However, some people mentioned experiencing slow response times, lengthy hold periods on phone lines, and a frustrating lack of regular updates regarding their ongoing investments. A few reviewers also noted receiving unhelpful answers from customer service regarding specific loan inquiries, alongside unresolved communication issues and missed confirmations.

What people talk about most

Staff

People report positive experiences with staff, highlighting exceptional communication, prompt responses, and... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, fast, and efficient lending process... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently quick... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently quick and... See more

User experience

Users describe positive interactions with user experience, highlighting simple processes and a user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy applicat... See more

Company replied

Rated 5 out of 5 stars

With all the Lenders coming up LendInvest have still got it by far on the a straight forward case the speed and the process are so good and smooth, no need of chasseing and all checks are going... See more

Company replied

Rated 5 out of 5 stars

I used Lendinvest recently to refinance part of a large portfolio and the process was so much smoother than many of the other lenders. Start to finish they took less than half the time the some other... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure working with LendInvest. You can tell that they take pride in both the client and broker experience and are just as committed to meeting tight deadlines. The whole team are incredi... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

625 reviews

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Asks customers to review

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Replied to 83% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(625)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth Underwriting Process Fast Turnround

Smooth underwriting process and fast turn round, with an offer available inside 4 working days. As a broker Lendinvest have been a pleasure to deal with. I had a complex income case using director's salary, net profit from accounts (on two limited companies) and some additional partnership income. Needed to use all this income for affordability reasons where using just salary and dividends would fail. I discussed the case initially with Shane the BDM and was able to speak directly to Jordan who was underwriting the case and who fully understood the case and income from the broker's perspective. Really great service, two very happy customers as they had tried themselves to get a mortgage and failed. Many thanks.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic lender to deal with and big…

Fantastic lender to deal with and big thank you as well to Jordan Thompson in the underwriting team, superb service all round and went well above and beyond what other lenders would do to get a mortgage offer granted.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

A very happy client and broker

Jordan Thompson at Lendinvest was absolutely phenomenal in both speed and service.
I have been a Mortgage Broker for years, and truly notice and appreciate when a lender works like Lendinvest and Jordan did here.
Natwest said no to my client, and I placed their residential re-mortgage application with Lendinvest, and it got to Offer stage in 6 working-days, and this included Valuation too!
Thank you so much to Jordan and Lendinvest.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Abby, Gabrielle, Colette and the team have been amazing. Lendinvest are such a streamlined lender with a common sense approach. The team are super helpful and responsive too which makes all the difference

8 February 2024
Unprompted review
Rated 1 out of 5 stars

another inflexible "computer says no"…

another inflexible "computer says no" organisation. minimum lending is 50k and minimum valuation if £75k valuation apparently came in at 69k and met their 50k minimum lending but didn't meet their 75k minimum valuation decided to pocket my £200 application fee. am sure they start application simply to pocket these fees

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Lendinvest Raise the Bar

As a mortgage broker I have worked with numerous lenders, but rarely come accross a specialist lender so engaged and human. Direct access to an underwriter who is happy to pick up a phone and talk through a case is great, but when that underwriter is also able to competently and completely understand complex situations - this adds a whole new level of excellence. Outstanding experience with Lendinvest and they have, in my opinion raised the bar for specialist residential!

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Very quick Mortgage offer. From submission to offer within 14 days. Very efficient and Jordan was extremely helpful throughout the process. Recommended.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Best lender interface to use

As a mortgage admin, I find the LendInvest interface the easiest to use out of the ones we use regularly. The team/underwriters are great to deal with and processing speeds are phenomenal all round.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Smooth, Simple and Efficient

A fantastic service from start to finish, qualified the case with my BDM Shane Wallace and the support team. Not a simple case due to income but an offer was issued in 4 working days and the underwriter Jordan Thomson was superb in processing everything so quickly!

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Would Recommend

Jordan was great, good communication and direct access to speak to him about this complicated case. Application to offer in 8 working days and probably would have been about 4 days less if the valuation was booked in earlier.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

The contact with the underwriter Jordan was first class and his help in acheiving a quick turnaround for the clients needs was fantastic.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Great Service from Jordan Thompson and his team

I had a complicated case and needed a lender who will take latest Profit and directors’ salary for affordability where the latest income was much more significant than the previous years.
I was allocated Underwriter (Jordan Thompson) at start, and he was absolutely brilliant. He called to discuss the case in detail which was then backed up by all the supporting evidence in order to get the max borrowing my client needed.
The process was smooth and mortgage offer was issued within days! What I also liked about Lendinvest was that the completion team was involved in liaising with solicitor regularly and including me in their email correspondence, so I didn't really have to chase them as much! This really helps when you have few cases on the go!
Lendinvest then reduced thier rates and as every lender have different processes in place (some more complex than others) when it comes to making amendments post offer, I contacted Jordan for help but I was slighly concerned as you hear some horror stories from other brokers when changes are being made to application post offer and cases get declined etc.....this was actually very straightforward. Jordan has amended and re-issued offer in a day! What a great service, thank you Jordan. I look forward to working with Lendinvest again!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Faultless

Jordan Thompson is a miracle worker, fully submitted the application on the 23rd, valuation booked on the 24th and offered on the 28th. Jordan even emailed me when there was 1 new/final requirement needed to allow production of offer, and that if i uploaded it shortly he'd release offer the same day, today, and true to his word he did exactly that!

28 November 2023
Unprompted review

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