I've had to place some difficult cases with West One and Kishon Chandralingam had always been there available to answer any enquiries and literally here to see how he can help to place the case unlike... See more

As a secured loan broker we often deal with the quirky mortgages that isn't for everyone. I had a case which was incredibly urgent to repay an expiring bridging loan. I needed £260,000 at 80% loan to... See more

Last week we had 3 urgent completions, 2 of which were Simultaneous completions. On the simultaneous completions, one of the offers was due to expire day of completion. All of which had last minute o... See more

Amelia Dorey is by far one of the best Underwriters we have the pleasure of working with. Her knowledge of West One products and processes is second to none. She has passed her knowledge on to her phe... See more

Went through these for both remortgage and mortgage, long story short despite jumping through all the hoops and fulfilling their criteria for getting the mortgage (forget the remortgage). They then we... See more

I cannot speak highly enough of Ayub Nunow!!! I truly believe if it wasn’t for him I would not be sat in my new house writing this review right now. I was on verge of losing the house due to the mortg... See more

Not sure what to say. My broker checked everything pre application with the valuation team made sure all boxes are ticked we only had 5% deposit on an ex council flat made sure to double check if it... See more

Tina was absolutely brilliant with her sunny, personable personality. She provided professionalism with a personal touch. An absolute credit to the company. I was extremely pleased with our phone int... See more

been doing this job over 7 years now, and some business development managers are more helpful than others, but to be fair Andreea is outstanding, the speed7 quality of help everything is above expecta... See more

I would just like to say a massive thank you to Caitlin Smith, for all her help over the last couple of months. She has always kept us up to date on all the offered cases with Legals. Last week... See more

It’s been a smooth ride getting the mortgage in place. Very quick service and they responsed to all requirements and queries raised by my broker to make sure completion was well within required time.... See more

I have submitted a number of cases to West One via my BDM Lesley Terry. The service from start to finish has been excellent and the criteria stands out allowing us to secure mortgages for some o... See more

Cannot recommend Paul Hughes and his team highly enough. West One Commercial have been a breath of fresh air in the Commercial Term lender space. Working with transparency and fairness whilst always... See more

We had a great experience with west one , Mr. Jake has been exceptionally supportive , it was a complete Right to Buy case we did and the team including the underwriter on the case has been exception... See more

Ayub, you are amazing. Thank you for always being a massive support. You always go above and beyond to get my cases completed ASAP and I cannot thank you enough. Your constant communication fills us w... See more

Was referred to West One by my mortgage broker initially. I don’t think they ever intended to give us a mortgage from the get go. Long turnarounds, unhelpful and constantly moving the goalposts to mak... See more

Lesley Terry is a fantastic BDM — always approachable, knowledgeable, and willing to go the extra mile when we need her input. Her understanding of criteria and product options is excellent, and she's... See more

Darnell Aimufua - We have dealt with Darnell for the past 2 years from when he worked in completions through to him now working as an underwriter. He is nothing but helpful and professional, and alway... See more

West One helped a client of mine with a difficult case to enable them purchase their home. The BDM Lesley Terry was particularly helpful in speeding things up to ensure we got the offer in time to mee... See more

We had a case where a few details need to be amended after the case was submitted. Upon resubmission the case then failed affordability, even though no figures had changed. I called Bev and she had to... See more

I had a great experience using West One for my mortgage. From start to finish, the process was smooth and professional, and I couldn’t be happier with the support I received. A special shout-out to... See more

Our BDM Helen Merrey constantly goes above and beyond to help us when required. Always happy to help and is always reachable. Thank you for everything that you do, all the guys here at Complete rea... See more

When speaking with Andreea, I always have a positive experience. She is professional, knowledgable and always on hand to answer any questions I have. Overall, she is reliable and supportive and it’... See more

I’m always blown away with my BDM’s desire to deliver outstanding service with each and every time!! Helen Merrey is an absolute credit to the West One team and her knowledge of criteria, close contac... See more

This review is predominantly based around my BDM Lesley Terry. West One offer another option for clients who need affordability stretching which works very well, their call centre staff custom... See more

As a broker, WestOne have provided a client an option to actually purchase their forever home when no other broker or lender could manage to make this happen. Even though there are a few mo... See more

The service we receive from our telephone business development manager is second to none. Andreea is always available to help us with case progressions and answer and queries we have. Her knowledge of... See more

Sean Stauton is a delight to work cases with. When a case is allocated to Sean, I know it's good hands. If he needs anything, he picks up the phone rather than just leaving messages on the portal. His... See more

I am really not sure about the ethics of this business. There was an issue with repaying my loan which was outside my control, I kept the Servicing team informed and on the day of redemption told th... See more

Worst company ever 2 applications @ £199 and declined Got mortgages in principle through mortgage broker and wanted more and more information. Said declined second time due to credit files... See more

Excellent responsible lending. Together with Trio they identified my needs and gave sensible advice. Tina Nkay and West One provided a friendly and helpful solution to my money worries.

Lesley Terry at West One has been my BDM for 6 months and in that time she's been nothing but helpful. She responds to me quickly, always knows her stuff and always assists on the more tricky/niche ca... See more

I am relatively new to dealing with West One as broker and their service and staff thus far have been brilliant. Sean Staunton in particular has been a great help. He is always very welcoming and frie... See more

I had a very positive experience working with Andreea Chiosa. She took the time to carefully understand a complex case and was extremely supportive in helping me explore the available options to fin... See more

Tina from the Residential Completions is amazing Kept us up to date and really helped this process as easiest as possible thank you so much recommend Tina and West One

I have been dealing with the Business Development Manager with West One, Andreea Chiosa, she has been absolutely exceptional in providing me with support on a new case that I have submitted. Nothing... See more

absolutely awful company I could definitely say do not use nothing but problems trying to obtain the money as I asked for the same paperwork three or four times then when we went to get a red redempti... See more

My flat completed (new build) earlier in April. My solicitor and broker have been chasing west one and also their solicitors and are never getting a reply! Struggling with constant new information nee... See more

After everyone said no, this company was outstanding I will 100% recommend. After the application being signed on the Monday the offer was made the Thursday and issued 2 hours later.

Thank you very much to our BDM Kishon for his assistance on a couple of our cases - very quick at responding to our emails/calls and also helped with resolving our queries. An overall great service. T... See more

First time using West One Homeloans Intermediaries for a mortgage client. Great service and outcome for the client on a complicated residential case. Thanks to Caroline Dennis and the admin te... See more

Lesley Terry and Jake Bannister were absolutely AMAZING with the support they provided throughout a particularly challenging mortgage case. They consistently went above and beyond to find solutions, k... See more

Jayne was amazing throughout the process, Processed application quickly and efficiently. She went above and beyond to ensure applicant received funds the same day as the mortgage offer. Brilliant Ser... See more

I have had such a great experience dealing with Simi Kadiri from West One Loans. She is Professional, knowledgable and makes it such an easy experience.

Con artists - This Company Needs To Be Investigated For Fraud. Me and My Wife got a mortgage in principle through our broker who had put us in touch with West One (Worst One More Like) we went thr... See more

Me and my wife were going for our 1st mortgage, we had been evicted from rented accomadation due to landlord selling so we hired a broker who said they could get us a mortgage. Due to a default on... See more

Thank you to Seema & James for amazing support and lending criteria. Saved client thousands in potential short term lending costs, through sensible lending approach and underwriting setting secured ar... See more

Joleen Judge is a pleasure to work cases with. She is very knowledgeable, polite and a delight to speak to on the phone. Thank you Joleen for your continued support and I look forward to working more... See more

Just wanted to say a massive thank you to Bev Hennessey for all her support this year. She has been a pleasure to deal with, and has always tried to make the process smoother.

Was very helpful in giving me updates and chasing the case that needed to be chased. Tina from Residential Completions was so helpful and was always quick to reply to any enquiry put to her.