LendInvest Reviews 577

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, highlighting exceptional customer service and quick response times. Many appreciate the common-sense approach from underwriters and the overall efficiency and ease of the user experience, often noting how quickly deals are processed and completed. However, some people were dissatisfied with the customer service, mentioning long hold times and unanswered messages. A few other people also felt that the company did not keep them updated on investments and expressed concerns about the handling of bad debt and recovery efforts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the team's... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy applicat... See more

Company replied

Rated 5 out of 5 stars

I used Lendinvest recently to refinance part of a large portfolio and the process was so much smoother than many of the other lenders. Start to finish they took less than half the time the some other... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure working with LendInvest. You can tell that they take pride in both the client and broker experience and are just as committed to meeting tight deadlines. The whole team are incredi... See more

Company replied

Rated 5 out of 5 stars

Great remortgage experience with Lendinvest and particularly Tom. It took me a few calls to get put through to someone but once I was through Tom assisted really well, got me onto a new 2yr fix and ta... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Not the main stream

LendInvest helped solve a tough case when other lenders couldn’t. Callum, Abbie, Gordon and Evan were key contacts, and I’m sure the wider team are just as good.

30 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Marco,

Thanks for taking the time to leave this review, and we're thrilled to hear that you've had a good experience working with us. We always pass on feedback to our teams, and we'll be sure to share your kind words.

We're looking forward to helping you complete your next case, no matter how tough it may be. Until then, please don't hesitate to reach out if you need anything else.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Excellent service

Another fantastic outcome for our client on a LendInvest bridging case that has completed today.
From start to finish, the team demonstrated a strong sense of ownership and professionalism. The case was handled with care, clear communication, and a real focus on achieving the right outcome in a short space of time. It was particularly impressive how quickly things progressed once updated information was provided—everything was reviewed promptly and efficiently, helping to keep momentum at a critical stage.
The overall experience was smooth and well-managed, resulting in a successful outcome that has strengthened our confidence in working with Lendinvest. Based on this experience, we would have no hesitation in submitting further cases in the future and look forward to continuing the relationship!

30 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

We appreciate you leaving this detailed reviews, and we're delighted that you and and your client had a great experience working with us. We'll be sure to pass your feedback to our teams, and we're looking forward to working with you on your next case.

Best,
The LendInvest Team

Rated 5 out of 5 stars

Common Sense Approach

Always work quickly
Clear instructions and requests
Common sense approach

28 February 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Jo,

Thanks for taking the time to leave this review, and we're looking forward to working with you and your clients in the future!

Kindly,
The LendInvest Team

Rated 5 out of 5 stars

Liv from Lendinvest

The staff at Lendinvest is truly remarkable, especially the broker support provided by Liv. She is going above and beyond to help at every point in the application process.

28 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Greg,

We appreciate you leaving this review, and thank you for the kind words. We always pass on feedback to our teams, and we'll be sure to share your kind words with Liv.

We look forward to a continued partnership!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Good lender with a very helpful BDM

I submitted a couple of Multi Unit Freehold Block cases to Lendinvest and appreciated the assistance provided by our Business Development Manager, Waqar Khan during this process. He was always on hand to assist, had an excellent understanding of the case and was able to navigate around hurdles faced during the process such as getting an exception to over-ride a debenture, ensuring the offer was extended and he liaised with the post offer team so we were able to use title insurance rather than having new searches. Ultimately we reached a positive conclusion on both cases and this was in no small way down to the help offered by Waqar.

15 March 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Calvin,

Thank you for taking the time leave this review and share your experiences. We're delighted that you had a great experience with you. We take great pride in our work, and we'll be sure to pass on your kind words to Waqar.

We look forward to supporting you and your clients, no matter how complex the case.

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

The whole process of reviewing the…

The whole process of reviewing the various products for a new fixed rate mortgage has been the most straightforward that I have done to date. The team @ LendInvest are responsive, professional and super helpful.

2 March 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Cy,

Thanks for taking the time to leave this review, and we're delighted that you had a great experience working with us. We will be sure to pass on your feedback to the team!

Kindly,
The LendInvest Team

Rated 5 out of 5 stars

Tom and team have been great

Tom and team have been great! Hopefully we can get the switch done, short timeframe but they have acted fast which is great. Thanks Tom and Team!

22 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Gemma,

We appreciate you taking the time to leave this review, and we're delighted to know that you had a great experience working with Tom and the team! We'll be sure to pass on your feedback, and if you need anything, please don't hesitate to reach out.

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Kieran and Mike @LendInvest have been a…

Kieran and Mike @LendInvest have been a game changer for us. The team went above and beyond to ensure our deal completed smoothly, even with tight timelines and moving parts. Their communication, speed and overall service was excellent.
Since we started using LendInvest, we’ve had complete confidence in our bridging finance and we won’t be going anywhere else.

6 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Carlos,

Thank you for taking the time to leave this review, and we're thrilled to know that we've been a game changer for you and your clients! We look forward to our continued partnership, and please don't hesitate to reach out if you need anything.

Kindly,
The LendInvest Team

Rated 5 out of 5 stars

From submission to completion

From submission to completion, the process was seamless. As a broker, I often find myself needing to step in during the legal stage, but this time there was no need — everything progressed exactly as it should.

Throughout the application, the underwriting team were proactive and fully engaged, which made a noticeable difference. The case completed in just 27 working days, but this isn’t about speed alone. It’s a reflection of strong competency, clear control, and an overall effortless experience.

17 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for leaving this review, and we're pleased that you found our process seamless. We look forward to working with you again in the near future!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Exceptional BDM!

I work for a mortgage brokerage which is looked after by BDM, Paige Archer. Whether it be over email or physically in the office on a visit, Paige is outstanding!! Her attitude, her hands-on approach and willingness to help is second to none. She is unbelievably reliable and can help in situations which we didn't think was possible! Paige is very friendly, easy to work with and is a credit to LendInvest! Thank you Paige!

17 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Darren,

Thanks for taking the time to leave this review, and we'll be sure to pass on your kind words to Paige. We're looking forward to supporting you and your clients, no matter their property finance needs!

Best,
The LendInvest Team

Rated 5 out of 5 stars

As a broker

As a broker, it's incredibly important to have timely communications from your underwriter. Laura Bean has provided excellent service throughout, which has lead to being able to offer my client a great experience. Very impressive given a lot of lenders seem to be going backwards from a service perspective at the moment. Thank you

8 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for taking the time to leave this review, and we're committed to ensuring that we can do whatever we can to make your cases as simple as possible!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Speed of transaction is always very prompt

Speed of transaction is always very prompt.
Everyone is a delight to deal with. Underwriting is never overcomplicated. Very much one of my go to lenders.

7 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Rory,

Thank you for leaving this review, and we're delighted to know that you had a great experience working with us. We looking forward to continue to be one of your "go-to lenders!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Smooth Mortgage Renewal Experience

Retention Specialist Tom has been incredibly helpful with my mortgage renewal. I really appreciate his support and professional manner throughout. Thank you very much.

2 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Yun,

Thank you for taking the time to leave this review, we know how complicated a product transfer/remortgage can be, and that's why we're committed to making the process as seamless as possible!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Great service

As a mortgage advisor it is really refreshing to work with pro active lenders. I had a particularly challenging case for a client and Alex at Lendinvest was on hand throughout the full process, down to the very last minute when the mortgage offer and valuation was due to expire. Thank you Alex for seeing this one through to completion

1 April 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Tom,

Thank you for leaving this review, and we're thrilled that we were able to complete your case! We are committed to supporting our brokers and their clients through every step of the journey, no matter how complex.

We're ready to help you close your next case!

Best wises,
The LendInvest Team

Rated 5 out of 5 stars

LendInvest Delivers

We acted on behalf of the borrower in relation to the refinance of four flats in Epping Forest with LendInvest BTL Ltd, and I wanted to take the opportunity to recognise the exceptional service we received throughout the transaction.

The offers were issued in early March, and as is often the case with multi-unit refinances, there were several complexities to navigate. These included the requirement to secure a charge over the freehold (necessitating a deed of priority with the current charge holder), as well as intercompany loans which required subordination. Despite these additional layers, LendInvest handled all aspects with impressive efficiency.

In particular, Ashley Carr, the case manager, was outstanding. She was extremely responsive, consistently turning around queries within a matter of hours. She ensured that matters requiring referral to underwriters were dealt with promptly and that key documents were executed swiftly in advance of completion, allowing funds to be drawn down within the required timeframe.

Having worked with LendInvest over several years, I have always found them to be strong, reliable and work well with both solicitors and borrowers. On this occasion, however, the level of service was particularly exceptional, and I felt it warranted taking the time to formally acknowledge this.

31 March 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Mendy,

Thank you for taking the time to leave this review and highlight your positive experience working with us. We take great pride in the service and expertise our teams can offer, and we'll be sure to pass on your kind words to Ashley and the rest of the team.

We appreciate your continued partnership, and we're looking forward to assisting you and your clients on the next deal!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Alex from the completions team has been…

Alex from the completions team has been extremely helpful and gone beyond his call of duty!!

30 March 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Moses,

Thank you for taking the time to leave this review. We always pass on feedback to our teams, and we'll be sure to share your kind words with Adam and the rest of the completions team!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Marth and Naomi from completions team…

Marth and Naomi from completions team are great! Always responsive and get the job done. Delight to work with.

27 March 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Robbie,

Thank you for taking the time to leave this review, and we're thrilled that you had a great experience working with us. We look forward to supporting you on your next case!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Kieran was brilliant he went above and…

Kieran was brilliant he went above and beyond to get this one over the line!! Thank you

26 March 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Craig,

Thank you for taking the time to leave this review, and we're thrilled that you had a great experience working with us. We'll be sure to pass on your kind words to Kieran as well!

Best,
The LendInvest Team

Rated 5 out of 5 stars

LendInvest.com highly recommended



LendInvest were fast, competent and thorough, excellent service from start to finish. Gordan Gray and the team made underwriting straight forward and decisions timely. Would highly recommend to brokers and clients.

25 March 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Donna,

Thank you for taking the time to leave this review and the kind words, we're delighted that you have had a great experience working with us. We also appreciate your recommendation to your peers. We look forward to supporting you and your clients on their next property deal!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Really great experience working with Adam

Really great experience working with Adam. Super helpful, very quick to respond, and always clear on email. His turnaround times are impressive and he makes the whole process feel smooth and straightforward. Always a pleasure to deal with!

5 March 2026
Unprompted review
LendInvest logo

Reply from LendInvest

Hi there,

Thank you for leaving this review, and we're delighted that you had a great experience working with us. We'll be sure to pass on your kind words to Adam, and please don't hesitate to reach out should you need anything else!

Best,
The LendInvest Team

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