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LANDBAY Reviews 613

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TrustScore 4.5 out of 5

4.5

Financial Institution
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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, staff, and customer service, highlighting their helpfulness, efficiency, and proactive approach. Many appreciate the smooth and streamlined processes, with particular mention of quick response times and effective communication from various teams, including underwriters and BDMs. Conversely, some people were dissatisfied with the product and response time. A few customers reported issues with product transfers being overly complicated or experiencing delays in mortgage redemption due to staff training. There were also concerns about unprofessional and patronizing communication from an adviser during a call, and in one instance, a very poor service experience during a product transfer, leading to a client being charged a higher rate.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency, responsiveness, and... See more

Staff

Clients share positive opinions on staff, frequently praising the helpfulness and professionalism of BDMs and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the great support from BDMs and... See more

Product

Customers had ambiguous experiences with product. While some reviewers praised the great products, rates, and... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more

Company replied

Rated 5 out of 5 stars

Recently did a Ltd company BTL Purchase for a client. The BDM Rahead was very informative and knew the criteria very well. The underwriter stayed in contact throughout and we had a direc... See more

Company replied

Rated 5 out of 5 stars

I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more

Company replied

Rated 5 out of 5 stars

As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more

Company replied

Company details

  1. Financial Institution
  2. Market Operator

Written by the company

Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

613 reviews

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Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Case cancelled without notice

Landbay cancelled the case due to lack of response from the solicitor who was dealing with their requirements.
Zero communication to myself (broker). Case was re-instated but then client needed to sign all new documents which caused delays.
Intermediary submitted business should have the intermediary involved and informed at every stage. Poor from Landbay on this occasion.

10 April 2026
Rated 1 out of 5 stars

Poor customer service for redemption

This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trained to deal with the matter. They staff were incompetent and rude and the company was so slow and they forced me to pay additional interest at much higher rates because they were so slow. Always use a broker!!

26 March 2026
Unprompted review
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Reply from LANDBAY

We're sorry to hear about your experience, and we'd like to put this right.

We reached out via Trustpilot but haven't heard back. We do need to hear from you directly to investigate this properly. If you can contact us with your name and mortgage account number, we'll pick this up straight away.

When we receive large or unusual cash payments, we're required to carry out verification checks before applying funds to an account. This is a legal requirement for all lenders, but we understand it's frustrating when you're trying to redeem your mortgage and want certainty on timings.

Please get in touch at enquiries@landbay.co.uk or on 020 7096 2700 and we'll be able to take this forward for you.

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