we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more
Company replied
As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more
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A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5... See more
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Company details
Written by the company
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Contact info
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, United Kingdom
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4.3
Excellent
653 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
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Found the process very sluggish and…
Found the process very sluggish and difficult to talk to someone when needed.
Always very good at replying by email
1 July 2026
Reply from LANDBAY
Thanks for taking the time to leave this feedback. We're glad the email responses have worked well for you, but we're sorry the process felt sluggish and that it wasn't easy to reach someone when you needed to.
We take this seriously and want to put it right. Our head of sales will be in touch directly to talk through what happened and how we can make things easier going forward.
Service
Experience was not good. BDM was extremely unhelpful. Received contradicting information.
1 July 2026
Reply from LANDBAY
Thanks for taking the time to share this, and we're sorry to hear your experience didn't reflect the standard we hold ourselves to. Receiving contradicting information is frustrating, and that's not good enough.
We're looking into what happened here. Our Sales Director will be in touch directly to talk it through with you.
a very smooth transaction
3 June 2026
Reply from LANDBAY
Thank you Jeff. We look forward to working with you again soon.
Reply from LANDBAY
Thank you! It's great to hear you enjoyed working with us.
Great service from start to finish.
8 June 2026
Reply from LANDBAY
Hi Sadruddin,
Thank you for your review. We're glad to hear you enjoyed working with us.
Always helpful and good underwriters…
Always helpful and good underwriters who go the extra mile.
5 June 2026
Reply from LANDBAY
Thank you Richard. We look forward to working with you again soon.
Yet again a fast efficient service with…
Yet again a fast efficient service with a great lending product secured for the client.
5 June 2026
Reply from LANDBAY
Thank you David for this 5 star review!
Swift and efficient service from input…
Swift and efficient service from input to completion.
4 June 2026
Reply from LANDBAY
Thank you for your 5 star review Andy!
Excellent service as always from…
Excellent service as always from Landbay, our BDM Alex is extremely helpful, supportive and knowledgeable, the underwriting team are always helpful and easy to reach and as always a quick easy efficient process for the client.
1 June 2026
Reply from LANDBAY
Hi Martin, thanks for your kind review. We’re really pleased Alex has been so helpful and supportive, and that our underwriting team have helped keep the process quick and straightforward for your client.
We appreciate your continued support and look forward to working with you again soon!
Really great experience with Landbay
Really great experience with Landbay. Huge thanks to Sian who dealt with both cases and was so quick and efficient. Communication always really helpful and made the process really easy for me.
1 June 2026
Reply from LANDBAY
Thanks for your great feedback Jennifer. We’re pleased Sian was able to handle both cases quickly and keep everything running smoothly with clear communication.
We really appreciate your support and look forward to working with you again.
Harry Phillps my BDM is great to work…
Harry Phillps my BDM is great to work with and made the deal easy to get completed.
It would be great if all BDM were like Harry.
Thanks
18 May 2026
Reply from LANDBAY
Thanks for your review, it’s great to hear Harry was so easy to work with and helped get your deal over the line smoothly. We’ll make sure your feedback is shared with him.
We appreciate your support and look forward to your next case!
able to speak to decision makers and…
able to speak to decision makers and especially at completion made sure this completed before the offer expired
15 May 2026
Reply from LANDBAY
Thanks for your great feedback Alberto.
We’re pleased the team could keep things moving by engaging the right decision makers, and that we helped get the case completed before the offer deadline!
5*****
WHAT CAN I SAY ABOUT LANDBAY? 5*****
AMAZING FROM START TO FINISH.
HAVE NOT LOST THEIR HUMAN TOUCH.
15 May 2026
Reply from LANDBAY
Thank you for your feedback and 5 star review! Its so great to hear you love working with our team. We look forward to working with you again soon!
Reply from LANDBAY
Hi Richard,
Thank you for your review. We're glad to hear you enjoyed working with us and look forward to doing so again soon!
A product transfer should be a simple…
A product transfer should be a simple process , full underwriting is just over the top
5 May 2026
Reply from LANDBAY
We're sorry to hear about your experience with your product transfer. Our process can differ from other lenders due to the way we work with multiple funding partners.
This is what allows us to offer a broad and competitive range of products, but it can occasionally mean additional steps, like full underwriting, that you might not encounter elsewhere. We're continuing to improve the process, and your feedback helps us make it smoother.
Increased rates at the end of the…
Increased rates at the end of the process. Absolutely terrible way of doing business, severe delays with the application.
8 May 2026
Unprompted review
Reply from LANDBAY
We're sorry to hear about your experience, particularly the delays and the rate you ended up on. This isn't the standard we aim for, and we'd like to look into what happened.
Please get in touch directly so we can go through the details with you.
Our BDM assisted with getting a stalled…
Our BDM assisted with getting a stalled completion across the line, allowing the client to keep their interest rate.
7 May 2026
Reply from LANDBAY
Hi Hayley,
We're so glad we could help get your case across the line. Thank you for taking the time to leave us a review. We look forward to working with you again soon!
A complex case which was handled very…
A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5 lender all day long.
1 May 2026
Reply from LANDBAY
Thank you for the feedback Gary. We’re really pleased to hear the case was handled well and that our underwriter support made a difference, particularly with the legal complexity.
Reply from LANDBAY
Thank you for the great feedback. We’re delighted to hear you received such amazing service from David and Alex, we’ll be sure to pass on your kind words!
Under writer Collette on the case was…
Under writer Collette on the case was very helpful and informative.
16 April 2026
Reply from LANDBAY
Thank you for your feedback Nick. We’re pleased to hear Collette was helpful and informative throughout the case and we’ll be sure to pass on your review!
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