Kensington Mortgages Reviews 

Easy access to underwriters to discuss the case. Megan was amazing.

Really pleased with Kensington Mortgages. The process was straightforward, communication was good, and everything was handled professionally. I would happily recommend them.

I felt supported there was a solution to the problem

Spoken to staff and very helpful. Application submitted to Offer within 7 days.

I would recommend Kensington they were helpful and made the process easy.

Very quick very good service

The best service and good mortgage company. Really appreciate 🙏

Barclays bought them as a solid company with a spark. Then applied so many new rules to them that they have snuffed out that spark and wonder why they are getting less business.

Thank you. We had a smooth and easy process throughout. Everything was quick and simple. I definitely Recommend!

Very efficient and timely as was Geoff Mossman

Excellent service

Kensington are a frustrating lender because, in our experience, they tend to be either fantastic or incredibly difficult, with very little in between.

This particular application should have been about as straightforward as it gets. It was a resubmission of a case Kensington had already offered on, after our clients unfortunately lost their original property.

Instead, the underwriting process became unnecessarily painful, with repeated requests for information that seemed completely irrelevant to the application. One example was being asked for employment history going back around 10 years, despite Kensington’s own criteria focusing on the most recent 12 months. There were several requests like this which made what should have been a simple resubmission far more difficult and drawn out than it ever needed to be.

Then our BDM, Paul Dodimead, stepped in.

This was actually the first time I had spoken to Paul and, thankfully, he absolutely pulled it out of the bag. He understood our frustrations, took ownership of the issues and actually got involved rather than simply passing messages backwards and forwards. Once Paul became involved, we finally felt like someone was looking at the case logically and helping us get it over the line.

So the 5 stars are very much for Paul. Without his intervention, this would have been a 1-star review.

He was responsive, knowledgeable and willing to fight our corner when things simply didn’t make sense. An excellent BDM and clearly a huge asset to Kensington.

Thanks again, Paul. I look forward to meeting you in person!

Recently had a great experience with the support team, in particular Phill Pinson.

We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too much trouble and made us feel reassured us that the clients are in great hands!

Everyone that I spike to was very helpful.

The Underwriter will call you to discuss the case.

The overall process of the mortgage so smooth and quick,

It was a simple process to renew
Very efficient
Thank you

Smooth service

very good and easy service

Good . Very helpful