Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
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Review summary
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Reviews shaping this summary
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Nice and easy process
Nice and easy process , offering the best deal out there for me .
Easy application and very knowledgeable customer service.
Well done everyone
7 August 2026
Mala Abbi is great
Mala Abbi is great!
We submitted a portfolio LTD Co case that offered within 6 working days. Super fast and efficient underwriting.
Fantastic service.
14 August 2026
Unprompted review
Exceptional Customer service
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to etc. She rectified my payment date and made me feel alot better and more in tune with my finances. Thank you
12 August 2026
May use AI-assist with repliesRead more
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Long processing and information asked…
Long processing and information asked for in dribs and drabs, gifted deposit from mother of client and uw asking for client birth certificate to prove connection to client but she has remarried and the name is not the same so how does that prove anything?
12 August 2026
Reply from Kensington Mortgages
Hi Bita,
Thank you for taking the time to share your feedback and for speaking with us directly. We're sorry to hear that this case did not reflect the level of service you've come to expect from us. Having reviewed the application, we recognise there were opportunities for us to request certain information earlier in the process, which may have helped avoid delays and reduced some of the stress caused.
We value your feedback and appreciate your continued support. Thank you, Kensington.
Dealing with Kensington Mortgages was…
Dealing with Kensington Mortgages was straightforward for me. Their customer service was very professional and demonstrated good knowledge when handling my inquiries. However, my solicitor found it difficult to access the information, as everything had to be done manually as to using portal. The funds arrived on the day and at the time promised by Kensington Mortgages. Thanks!
2 August 2026
Because I could speak with the…underwriter
Because I could speak with the underwriter to resolve the outstanding issue
6 August 2026
Easy to submit
7 August 2026
My second product with Kensington and…
My second product with Kensington and it was seemingly easy transaction. Thank you Kensington.
9 August 2026
Everything made easy and communication…
Everything made easy and communication was excellent
8 August 2026
Main dealings via financial asvisor
We have had no problems - our financial advisor does the leg work though. When called to discuss overpayments they did make it as complicated as possible to explain - 5 mins with our financial advisor had it sorted and understood
5 August 2026
Excellent services
From start to finish they were thoroughly professional and made the process quick and easy. Much recommended.
5 August 2026
Happy with service
Happy with service, one of the few lenders that’ll consider clients with large portfolios at reasonable rates.
5 August 2026
I am very satisfied and happy with…
I am very satisfied and happy with Kensington mortgage , everything was done smoothly and made my mortgage process complete within time frame.
Ghalib hussain
8 August 2026
It is more complicated than necessary…
It is more complicated than necessary creat a lot cost to landlords
9 August 2026
Reply from Kensington Mortgages
Hi AJ,
We're sorry to hear that you were unhappy with your recent experience.
We understand how important it is for mortgage applications to progress smoothly and meet customers' borrowing requirements. While some aspects of an application can be influenced by factors outside of a customer's expectations, we always aim to make the process as straightforward and efficient as possible.
We'd welcome the opportunity to better understand your concerns. If you'd like to discuss your experience, please email your contact details and a convenient time to reach you to yourexperience@kensingtonmortgages.co.uk, and a member of the team will be in touch.
Thank you, Kensington.
I would not describe the experience as…
I would not describe the experience as great. The highlight was they underwriter but everything else was sadly lacking.
4 August 2026
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