Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
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The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Very professional
Very professional , understanding and helpful and I wish to stay with you
2 August 2026
May use AI-assist with repliesRead more
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Reply from Kensington Mortgages
Hi Allan, we’re pleased that you felt well supported and received the guidance you needed. Thank you, Kensington.
Reply from Kensington Mortgages
Hi, it’s great to hear that you were happy with your buy-to-let mortgage. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Imran, we’re pleased to hear that you had a good experience with us and we appreciate you taking the time to share your feedback, Kensington.
The product transfer process was quick
The product transfer process was quick, easy and efficient. The range of products offered to my clients were excellent. Both me and clients are very pleased. Thank you.
29 July 2026
Reply from Kensington Mortgages
Hi Laura, we’re delighted that the product transfer worked well for you and your clients. We appreciate your feedback and look forward to supporting you in the future. Thank you, Kensington.
Competitive interest rate
Competitive interest rate. As per service whenever, I call over my mortgage case, response was quick and timely.
2 August 2026
Reply from Kensington Mortgages
Hi Tahir, we’re pleased that you were happy with the rate and had a positive experience. Thank you, Kensington.
Frustrating. Hopefully not typical
I currently have an application in progress looking to borrow £26k against an £800k property value. Every few days there’s a request for more information. The frustrating thing is they are questions relating to bank statements and instead of asking them in one go, a few get asked, I respond the same or next day but then it’s another 2 or 3 days before I then get a other request. I get the feeling they’ve either ran out of money to lend and are stalling or are just trying to find the right question to ask where they dislike the answer enough to decline it. Frustrating.
6 August 2026
Reply from Kensington Mortgages
Hi Mitchell,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We've looked into the application and understand why the process has felt frustrating. As the information provided was reviewed, some additional questions arose that needed further clarification before we could continue our assessment. We appreciate that receiving further queries at different stages can be disappointing, particularly when you're responding quickly and keen to move things forward, and we're sorry for the inconvenience this has caused.
We've asked the team handling the case to provide any future updates and queries by phone where possible. We hope this will help improve communication and support the application as it progresses.
Thank you, Kensington.
Reply from Kensington Mortgages
Hi Victor, thank you for your kind feedback. We’re pleased you had a positive experience with us, Kensington.
Reply from Kensington Mortgages
Hi Derek, we’re glad you found our online service easy to use. Thank you, Kensington.
A massived Thank You to Maria Betti!
We recently had a case that got over the line purely down to the input from our relationship manager, Maria Betti. Her persistence and the speed with which she dealt with the matter was incredible. Absolute legend!
6 August 2026
Unprompted review
Reply from Kensington Mortgages
Hi Piraveen, we’re delighted that Maria’s dedication helped secure a positive outcome for you and your client. We’ll be sure to pass on your fantastic comments to her. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Dave, thanks for taking the time to share your feedback. We’re sorry this has been a frustrating experience for you and your client.
We’ve reviewed the case carefully and agree we could have handled things differently.
We appreciate you raising this and are sorry for any upset caused, Kensington.
excellent service and made a massive…
excellent service and made a massive difference to us as a family highly recommend 👍👍
5 August 2026
Reply from Kensington Mortgages
Hi Gary, we’re so pleased that we could make such a positive difference for you and your family. Thank you for recommending us, Kensington.
Super quick underwriting and mortgage…
Super quick underwriting and mortgage offer. The whole process took less than a couple of weeks, which was fantastic!
30 July 2026
Reply from Kensington Mortgages
Hi Leon, we’re delighted that your mortgage was arranged so promptly. Thank you for sharing your experience, Kensington.
Having one person (Danielle) who took…
Having one person (Danielle) who took control of the case and I wasn't bounced around a call centre.
4 August 2026
Reply from Kensington Mortgages
Hi Laurie, it’s great to hear that Danielle provided consistent, personal support and took ownership of the case. We’ll be sure to share your kind comments with her. Thank you, Kensington.
Great work from start to finish
Great work from start to finish, it was all very smooth.
30 July 2026
Reply from Kensington Mortgages
Hi Shivendra, we’re pleased that the case progressed well throughout. We look forward to working with you again. Thank you, Kensington.
Submitted my first case on 27/07 and it…
Submitted my first case on 27/07 and it offered on 03/08 (include a free val). Excellent broker portal. Easy as pie! Faster than many of my bridging lenders. Great rate too (5.14% 5 year fixed).
4 August 2026
Reply from Kensington Mortgages
Hi Kit, what a great result for your first case with us. We’re delighted that our portal, proposition and service impressed you, and we look forward to supporting more of your clients in the future. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Andrius, we’re really pleased that our approach to lending worked well for you and your client. We hope to work with you again soon. Thank you, Kensington.
Very smooth process
Start to finish was smooth and no issues or delay with the process. Their BDM Gavin was very helpful. I will use them again.
28 July 2026
Reply from Kensington Mortgages
Hi Nathan, we’re delighted that Gavin supported the case so well and helped everything progress successfully. We’ll be sure to pass on your kind comments, and we look forward to working with you again. Thank you, Kensington.
Good services and best Rate …
I am very happy with service u received from Kensington mortgages . The process was smooth and my broker provided me with all the information I needed to know. Good rate and excellent service.
29 July 2026
Reply from Kensington Mortgages
Hi Maryam, we’re pleased that you felt well supported throughout. Thank you for sharing your experience, Kensington.
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