lemonlunar.co Reviews 

191
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported significant order problems, including extensive delays, unfulfilled orders, or lost parcels, often with poor communication [R4-S3, R11-S3, R30-S5, R47-S2]. The return process also caused major frustration, as people struggled to return faulty goods or were denied returns for specific items, alongside receiving products of poor quality, defects, or items not matching descriptions [R3-S3, R16-S1, R17-S1, R33-S1, R38-S3]. Conversely, some customers were satisfied, praising product quality for amazing material and great fit that often exceeded expectations [R5-S1, R8-S1, R9-S3, R20-S1, R27-S1]. A few also noted fast and smooth delivery experiences [R8-S1, R19-S1, R24-S1, R37-S3].

What people talk about most

Product

Consumers find product quality and sizing to be ambiguous, with many reviewers expressing significant... See more

Order

Clients share negative opinions on order, with many reviewers expressing significant dissatisfaction.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant disappointment.... See more

Return policy

Customers express significant dissatisfaction with the return policy, citing a bizarre and difficult process... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers expressing significant... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

Miss sold an item on the Boohoo platform, it stated it was returnable within 28 days. It was under Tops category. It arrived delayed and after the event, did not try it, obviously too small.... See more

Rated 1 out of 5 stars

Wish I’d read these reviews before ordering. Ordered through concession on boohoo. Quality is so bad for the price, the body suit has straps that are attached like bra straps but everytime you even mo... See more

Rated 1 out of 5 stars

Order at your own risk. My order took weeks to arrive, with very little transparency throughout the process. I received generic update emails that made it appear as though delays were due to shi... See more


2.5

Poor

TrustScore 2.5 out of 5

191 reviews

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2.5

All reviews

(191)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking customer service and badly…

Shocking customer service and badly made overpriced clothes. Avoid at all costs. Paid over £50 for a green crochet set and the knitting has come away after trying the top on. The support team is denying everything and claim they won’t refund me because the item was not damaged on arrival

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Best purchase

I’m so happy with my recent order! The quality is fantastic and I received so many compliments!!

23 March 2024
Unprompted review
Rated 1 out of 5 stars

I would put 0 stars if I could I bought…

I would put 0 stars if I could I bought one of their expensive dresses for my birthday as I wanted to treat myself and had big plans for my day which were all ruined, as soon as I arrived at my destination the dress fell apart ! Just from sitting on a train which I would expect a £100 dress to be able to do so when I emailed the company for some kind of compensation For not even getting an hours use out of my dress and having my whole birthday ruined they said it was my fault as the dress was “delicate” but who wants to spend £100 on a dress u can’t wear! I would completely understand if I had been the one to cause this but as I said I had been sat on a train for 25 minutes and the dress was ruined

9 September 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

I asked to cancel my order. They did not reply.
Then I received the order and asked to return it.
They state quick and easy return on their homepage.
They ignored all my emails for two weeks.
This shop is a SCAM.

9 February 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a £55 skirt that was to big…

I ordered a £55 skirt that was to big it didn’t come with a tag I tired to get in contact with lemonlunar several times but I just received the same automatic message to send items back to have to email them I’ve had no official response money down the drain so upset and they do nice cloths but TERRIBLE customer service!

15 January 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!! AVOID THIS COMPANY!

SCAM! AVOID.

I have yet to receive my order, which was made over 5th of January (nearly 2 weeks ago).

It says on the website all orders will take 3-5 days with standard shipping, I’ve had nothing.

I’ve emailed twice over the past few days and still NOTHING.

So disappointing.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Love my dress from Lemon Lunar the…

Love my dress from Lemon Lunar the quality is amazing and the size is perfect, makes me feel so confident and sexy! They are so prompt when messaging/ emailing and overall great communication, friendly and helpful! Definitely buying from here more often!

1 January 2024
Unprompted review
Rated 1 out of 5 stars

It was not delivered

It was not delivered, but left outside. No card or anything in letter box.
Now telling me I need police report and crime number.
Customer service. Not.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Love it!

Quick delivery, lovely dresses and amazing material! Received so many compliments on my dresses. Will definitely be ordering again.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Love my dress so much

Love my dress so much! It was incredible quality and was the perfect fit! I had so many compliments on the dress, would 100% order from them again xx

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, great fit and received compliments all night on my new years dress! Will definitely be ordering more in the future ♥️

1 January 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience would never order…

Horrible experience would never order again!you pay for express shipping 2-5 days and can’t get to anyone from their customer service for weeks!!! Tried to send several emails to get an update and 0 response!

21 December 2023
Unprompted review

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