lemonlunar.co Reviews 

191
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported significant order problems, including extensive delays, unfulfilled orders, or lost parcels, often with poor communication [R4-S3, R11-S3, R30-S5, R47-S2]. The return process also caused major frustration, as people struggled to return faulty goods or were denied returns for specific items, alongside receiving products of poor quality, defects, or items not matching descriptions [R3-S3, R16-S1, R17-S1, R33-S1, R38-S3]. Conversely, some customers were satisfied, praising product quality for amazing material and great fit that often exceeded expectations [R5-S1, R8-S1, R9-S3, R20-S1, R27-S1]. A few also noted fast and smooth delivery experiences [R8-S1, R19-S1, R24-S1, R37-S3].

What people talk about most

Product

Consumers find product quality and sizing to be ambiguous, with many reviewers expressing significant... See more

Order

Clients share negative opinions on order, with many reviewers expressing significant dissatisfaction.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant disappointment.... See more

Return policy

Customers express significant dissatisfaction with the return policy, citing a bizarre and difficult process... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers expressing significant... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

Miss sold an item on the Boohoo platform, it stated it was returnable within 28 days. It was under Tops category. It arrived delayed and after the event, did not try it, obviously too small.... See more

Rated 1 out of 5 stars

Wish I’d read these reviews before ordering. Ordered through concession on boohoo. Quality is so bad for the price, the body suit has straps that are attached like bra straps but everytime you even mo... See more

Rated 1 out of 5 stars

Order at your own risk. My order took weeks to arrive, with very little transparency throughout the process. I received generic update emails that made it appear as though delays were due to shi... See more


2.5

Poor

TrustScore 2.5 out of 5

191 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.5

All reviews

(191)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Small size

Hey, I loved the dress, it made me look beautiful all night, it was very shiny, just how I wanted it.🥰

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Horrific! You’ll never get it. Don’t order!

Gutted I saw these reviews after I spent £75 on an order. Never received I actually am in doubt it was ever shipped. They send “tracking” which claims it’s delayed. I reached out to customer service who said it was because of Christmas even though it was ordered a month before Xmas. They said they’d follow it up and they said the courier had attempted delivery which was false and the tracking also didn’t note that, it had not changed. Complained multiple times to customer service to never receive a reply. Ended up disputing the payment with my bank to get my money back.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Birthday dress review

I bought this dress for my birthday and received so many compliments I had no issues , fast delivery and true to sizing I’d definitely purchase another dress again !

30 December 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

I love lemon lunar! Statement pieces to elevate my wardrobe. Always so pleased with their work and service :)

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Hello, Lemon Lunar has stellar dresses. They fit well and the fabric is quality. They did forget one dress from my order, but they were easy to contact and sent me the item in a timely manner.

20 September 2024
Unprompted review
Rated 1 out of 5 stars

They will steal from you

They will steal from you. Do not order this from your company. They do not ship out packages or respond to customer service emails. They will pretend it’s the “couriers” fault but they didn’t even dispatch the order to the shipping company. They just created a shipping label for over a month. Shut this company down.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY! Package never arrived, they do not use a courier with signature on delivery or even proof of delivery. Spoke to customer service multiple times and they could not offer proof of delivery, would not resend the dress or give refund. Lose my money.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I had an absolutely amazing experience…

I had an absolutely amazing experience with Lemon Lunar. The outfits I ordered looked exactly like the photos and were of exceptional quality. They fit perfectly and looked stunning, I received countless compliments while wearing them! Communication throughout the process was efficient and seamless, and my parcel arrived well-packaged and in perfect condition. Highly recommended!

5 December 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

I bought few items for over 300 Euros. Package was never sent.. How this is even possible that they exist??? Does anyone know how to get money back? I would like to take this further

3 December 2024
Unprompted review

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