lemonlunar.co Reviews 177

Don’t order from here, the worst customer service I’ve ever experienced Returned my item and they won’t give me my money back

Never buying anything from this brand again

Very poor customer service. I brought a dress via boohoo. Dress arrived - very poor quality didn’t look like the image.
Went to return, can’t do it via boohoo you’re then told to do it on their website then the order number doesn’t work so you have to contact them. They are then very very slow at replying and then. It shouldn’t be this hard to get your money back. Terrible brand

The worst company I have ever ordered from.
Will never use this company again nor would I recommend ordering from this site.
Items arrived nearly a month late. Items have been returned but no action or refund or response has been given let alone any refund.
Shocking how this company is still running.

It's been over 2 weeks since returning 2 items from Lemon Lunar. Despite returning both items from the same order in the same parcel I have only been issued a return for 1

Non responsive to emails. Absolute Nightmare

Shocking company ref turns policy is terrible takes weeks and weeks for a refund

If I could give less than 1 star I would. This company is run by thieves. I’ve been waiting for a refund for well over 4 weeks. My emails are being ignored and my messages deleted on instagram. AVOID AT ALL COSTS!

Absolutely rubbish service. It’s been over a month that I returned my item. I have proof that it was delivered, and they have ignored all my emails regarding refund. I have seen a few people complain about items missing , and not getting response to where the rest of their items are. Please don’t order from them. I have raised a complaint about my refund through Clearpay and they are working on it.

Loved my outfit, got sooo many compliments! Also came fast so thank you x

Ordered a beautiful dress for next day delivery and it came the next day. Dress looked just like it did on the model and I got so many compliments for my birthday! Great quality as well and the sizing was perfect! Totally recommend.

Just awful! Paid £100 for a set which arrived completely different colours and the cheapest quality I have ever seen so I returned straight away yet 3 weeks later I have still not received a refund. Emailed and DMed multiple times to receive the same generic responses. Would absolutely avoid!

For anyone who has returned an item and not received a refund -- the ONLY way to get your money back is through your bank or credit card company. LemonLunar are running a scam -- they will keep the returned goods and hold your money. Send the item back, keep receipts, and go to your bank after a couple of weeks for your refund.

I bought a dress that was such poor quality, I can only assume it was faulty and slipped through the net during quality control. I sent the item back within 24 hours. That was several weeks ago. No refund has been issued. The item was sent by Royal Mail tracked delivery; it reached the company; yet still no refund. I am forced to go through PayPal to try to get my money back. DO NOT BUY FROM THIS COMPANY! IT IS A SCAM!!

The service from this brand is awful tried to order two times both paid for Saturday shipping £7 and neither item was even sent out for a good few days had to cancel both for it to happen both times, it is obviously how the people run the business.

If I could give no stars I would!
Ordered through boohoo a dress and body suite , was told that I can not return the body suite for hygiene reason….. don’t understand why they do not place hygiene strips in them like boohoo, was not cheap so stuck with something far to small. Returned a dress how they told me too via returns portal I have never received a refund as I order it through klarna I am still having to pay for it as it’s not updated my klarna account, no reply from customer service and last email I sent was returned to say the mail box doesn’t not exist.

Never will o order from here again lost out on £60 pounds which these days is a lot of money

Put a order a week now and paid for next day delivery and still nothing. Customer service is not been very helpful. Very disappointed and just want my money back

Would never in my life order from here or debenhams again!!! I ordered what I thought was a dress turns out it was just a bodysuit. I can accept that was my mistake however, I ordered a large and it is not true to size it came so small I couldn't try it on. I bought through debenhams and on their website it said returnable within 28 days, I would never buy something that isn't returnable. Anyhow I went on the returns portal for lemonlunar and surprise surprise it said non returnable. So I contacted debenhams because I believe they are false advertising their returns. I even read the small print for what they consider lingerie and it says if label is still on and hygiene strip is still on. Well there was no hygiene strip and also the tag is still on. After several attempts to try and speak to someone at debenhams throygh the awful messenger option on favebook all they came back with is that lemonlunar are not accepting returns on this item. They were so unhelpful and didn't touch upon the fact that they are falsely advertising returns. So now I am stuck with a £30 item I cant even try on!!!

The quality of the outfits are perfect I ordered a maxi split lace dress and it looked stunning - so many compliments , definitely recommend x

fast shipping and my dress was such thick material , quality was great! Will be ordering more

Wish I’d read these reviews before ordering. Ordered through concession on boohoo. Quality is so bad for the price, the body suit has straps that are attached like bra straps but everytime you even move a tiny bit the straps ping off making it unwearable. Reached out to them but no one seems to be listening and just saying I cant return it because it’s a body suit but the item is faulty and unwearable. Would never order from them again after the poor customer service.

Such an amazing brand! Gorgeous clothes that are soo high quality & the service team were so helpful and polite !! Xx

I never leave reviews on companies but Worst company!!!!!!!!!!!!! Shopped via Debenhams and still have not received my refund after chasing for returns label via Lemonlunar after multiple emails of chasing sill have not received and all I want to do is return the dress. Save your time and energy and avoid shopping.