Outcast Clothing Reviews 2,167

I had such a great experience working with Toni. I reached out about a faulty item, and he responded incredibly quickly. From the start, I could tell he genuinely cared that I was frustrated and wan... See more

Outcast Clothing have the best customer service ever. Not only do they have premium clothing and amazing quality, their team are really caring and attentive to your situation when you need help... See more

I ordered a dress that unfortunately arrived with a small rip, but the team was incredibly responsive and helpful. As soon as I reached out, they sent me a replacement with no hassle and made the enti... See more

I have ordered multiple times from Outcast and items are always quality and as advertised. Really impressed and my college daughter loves getting gifts from Outcast from me. I am impressed with their... See more

Amazing Customer Service! Honestly the best customer service I have received in a long time. I received a product that didn’t fit properly and they instantly issued me a store credit whilst allowing m... See more

I’ve ordered a few times from outcast last minute and contacted them to urgently send it out and they’ve always helped me get my order in time. customer service is exceptional. I really wish in the fu... See more

I haven’t placed an order yet, but I reached out to Outcast Clothing with a few questions and was genuinely impressed with their customer service. The team was quick to respond, professional, and... See more

I was pleasantly surprised by the quality of the pieces and also by how insanely helpful and responsive the customer service team is. It wasn't Outcasts fault, but a delivery driver dropped off my ord... See more

Amazing customer service. I accidentally put the wrong address on an order i made late at night during the black friday weekend (one of the busiest shopping days), expecting little to no help until it... See more

The customer care is absolutely amazing, they are very quick to respond and so nice, you truly can tell they care about their customers. They solve issues right away. With that being said I would love... See more

I asked if they could restock an item I really liked, and the customer service team replied quickly. They were kind and polite, and even though they couldn't confirm a restock date, they gave me clear... See more

BEWARE!!! Their clothing is absolutely terrible quality I brought garments and tried them on and they completely ripped when i tried them on. They won’t even last being hand washed, honestly avoid. Sh... See more

I had ordered the incorrect item for my daughter emailed them to let them know they were more than happy to give me an exchange. They also sent me a return paid sticker for any inconvenience. Amanda w... See more

I had a complicated delivery issue with UPS, and the Outcast team handled it better than anyone else involved. They were patient, understanding, and quick to respond, even when the situation was stres... See more

I love shopping with Outcast. Their clothing is exactly as shown in the pictures and the quality is amazing. Everything I’ve ordered has fit true to size and I’ve been so happy with each piece. Their... See more

From the webshop, over the fast delivery to the most flattering dresses and a very nice costumer service I am amazed. I have not often seen such an amazing service. A big thank you to the whole ou... See more

I love Outcast! I shop here for major events (ex: Vegas, college events, vacations, dates, etc.) and the items never disappoint. Their customer service is also so quick and helpful!

I bought a white dress and wore it only once. The metal elements stained the fabric with rust, and the boning is poking through the material, which has already torn. This is absolutely unacceptable fo... See more

If I could give 0 stars I would. Customer service is absolutely horrible. Shipping is a nightmare, that’s if they actually ship it out or you receive it. And refunds are pretty much impossible. I have... See more

My Outcast package shipped and arrived very quickly. When I emailed them regarding a return, they responded right away and were extremely kind and helpful! Will absolutely be shopping with them in the... See more

The dresses are stunningly gorgeous and I had an issue with an order. However, the problem was solved quickly, efficiently and perfectly. 100/100 would keep purchasing from here for high quality and f... See more

I had put the wrong address on my order and Toni from Outcast totally saved the day! She was an angel and saved my vacation outfits by fixing the address on more order before shipping. Thanks a millio... See more

I needed to make a change to my order and the customer service I received was outstanding. I received a reply immediately and she was so kind, she wished me a great day. I’m so satisfied I will be o... See more

Absolutely amazing customer service! Quality of the clothing is 10/10, friendly, professional, very helpful team! Shout out to Hoda! My go to clothing brand when I need a sexy sophisticated fit 🫶🏽

Excellent customer service team . Email were replied very quickly . The team was very kind too and helped me to do a return and attempted to return another one. This was my first time to order from y... See more

Customer service is unmatched. I am so thankful for Amy responding with so much help after complications with my order. Would 10000% trust this brand. Clothes are so different and beautiful.

the dress is high quality and beautiful - just didn’t look right on me. refund changed from store credit to normal transfer after I requested in an email (before I’ve sent it off). problem solved in... See more

What makes this company stand out to me would me there customer service. They really go above and beyond to provide that guidance that is needed. Any question is answered in a fast fashion via email.... See more

Outcast Clothing has the most beautiful clothes! The quality is amazing, and the service from Hoda was exceptional. She went above and beyond to assist me. Highly recommend!

I received a damaged item to be worn for an event and contacted Outcast Customer Service. They replied immediately, specifically Daniela, and resolved my issue, I received two options for resolving th... See more

I really appreciate the quality of the service. When I reached out regarding my concern, the customer service team responded quickly and emailed me to reassure that my questions were answered. My orde... See more

Shipping for my items was incredibly quick. I had a small flaw on one of my items, they responded quickly to my email about it and corrected the issue immediately. Their customer service is awesome an... See more

i ordered a size to big in my purchase, but the outcast team got back to me straight away on my options, and were very friendly which i am appreciative of. i have ordered other things from outcast in... See more

The team is super friendly and helpful! When I reached out regarding a dress they replied almost immediately with clarity and kindness. Much love to the outcast team :)

Ran into an issue with a return so I emailed them explaining the situation and I got a same day response with an immediate resolution. Customer service is on point! Krystal was very sweet and understa... See more

I’ve been shopping with Outcast for about 2 years now! And I’ve never been let down! Clothes are always amazing and perfect for any occasion! Even if I have a little oppsie with something they are qui... See more

Krystal was so kind, quick and very helpful! She was able to provide me help and issue me store credit for my damaged item! She was a great communicator and replied very quickly:)

Great customer service! Had to return an item because it was the wrong size and the team made it a seamless, easy process! Highly recommend xx

We ordered a prom dress and asked for it to be sent priority. The tracking of the dress shows it has been sitting in SF for over 2 weeks and there are no updates or information. I emailed the company... See more

Outcast has the styles I’m looking for, very edgy and unique which I love! Their customer service is great, they answer back promptly when needing help. The downside is that they do not restock freque... See more

If I could rate this company a zero I would. Only provide store credit now and would not accept a dress back due to the material in which it was made although I just got the dressed tried it on and it... See more

I used Express Shipping, followed up the next day to confirmed it will be on time — otherwise, I'd love to cancel. They a) ignored me for 4 days during 'business hours' b) said it will be dela... See more

Ordered a white dress hoping it be amazing but it has blue pen ink marks all over, rips near stitching like an extremely fat person had worn it and used it for a while and the fabric was really cheap.... See more

My experience was great because the team was very helpful and attentive to my needs. They responded kindly, stayed patient throughout the process, and genuinely took the time to understand my frustrat... See more

10/10 the customer service replied directly to me on instagram & i highly appreciate that, my orders were going to be sent to the wrong state, luckily the team was able to cancel it and refund me befo... See more

I had an issue with sizing and a question about an accidental duplicate but I was easily directed to the location where I could resolve these issues. Customer Service was super friendly and helpful as... See more

I had a fantastic experience shopping with Outcast Clothing! Their customer service is outstanding—they responded to my questions quickly and professionally, making the whole process smooth and str... See more

Hi there, I recently placed an order for the SAULA Bodysuit Black, and the item I received does not match the product that was advertised on their website. The listing showed that the top secti... See more

Love ordering from here. When I had an order glitch, the team responded quickly and efficiently. They were able to resolve my needs.

I ordered $300 worth of clothes back in January and received 1 of my items but not the others. I emailed the Company 3 times to check on my order and they never responded. I emailed them again this mo... See more