Legacybox Reviews 

2,204
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 478 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the seamless process, remarkably fast turnaround times, and extremely clear communication maintained throughout the entire digital conversion. Consumers frequently share how easy it is to preserve precious memories, noting that the staff handles treasured media with care. Some reviewers were not happy with the final quality, noting issues like missing audio, washed out colors, or poor video conversion. Additionally, a few people mentioned experiencing difficulties contacting support, waiting on hold for long periods, or struggling to resolve service questions when problems occurred. Conversely, a small portion of people felt that certain items were mishandled or returned in an unsatisfactory condition.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and delight when... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the speedy... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, fast, and easy process with... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent digitalization of old... See more

Customer service

Customers experienced ambiguous feelings regarding customer service, as many reviewers praised helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I loved getting my videos back it’s such a wonderful thing .. the only thing I wish is that if a tape was damaged from age or water and wasn’t able to be read I wish they would just let you know that... See more

Rated 5 out of 5 stars

My initial contact was with a live person. I was very impressed by the way she handled my call and so decided on their service. I found the communications via email was clear and provided me... See more

Rated 5 out of 5 stars

It is a little nerve wracking sending all memories in a box... they were great tracking and keeping me updated every step. So amazing seeing all the old movies on digital... love the memories.

Rated 5 out of 5 stars

I have worked for Legacybox since March and they offered us a free 20 count box so we could experience the same joy our customers do and it makes me proud of working there so much more. After losing m... See more


Company details

  1. Media & Publishing

Written by the company

Simply the best way to preserve your past. Legacybox is the industry leader In hand-digitizing your home movies, photos & film. Trusted by 500,000 Families. Convenient & Simple. Convert your recorded media to digital!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,204)

483 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick turnaround

Quick turnaround, good price. Most of all, though some of the videos were somewhat "garbled" (had 30 - 40 year old tapes), the memories were fantastic! My grandchildren were able to see what their parents were like when they were young!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Do it!

It was so easy and the photos and videos turned out perfectly. Highly recommend.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

They have the process perfected

They have the process perfected, with clear and frequent communication so you never doubt where your precious memories are at. I was amazed at how quickly they processed my videos. Great service!!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

19 8mm reels

19 8mm reels sent to you guys. In 7 days, they were received, processed, and returned in the digital formats I requested. I can’t say enough about how well the whole experience (beginning to end) was. Thanks for preserving our memories. I recommend you guys to anyone wishing to this sort of thing.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I am so grateful

I am so grateful that I was able to transfer all of my family’s home videos. So many of the people in them have passed and it’s an amazing thing to be able to see them again. Some of my tapes were severely damaged and Legacybox was able to still transfer some of them. The access to a cloud is also great. I’ve transferred videos before and lost the drive so now I know they’re accessible all the time whenever I want to see them or share with family. Thank you.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience has been great

The whole experience has been great. Our videos were converted very quickly. The only negative is using the website from my iPhone. Sometimes, the video is smooth and other times, it’s jerky. I have to close the website and then reopen it and then I can watch the video.
That issue aside, I’d recommend Legacy Box to convert your video tapes and pictures!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Everything was so easy to follow. They were fast and being able to track it throughout the process was very reassuring. I would absolutely use LegacyBox again

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with Legacy Box

I’m very happy with Legacy Box. I had 26 8mm films that was over 50 years old. I was ready to throw them away. Legacybox was able to digitize the film. It was so nice my deceased parents, sisters,and wife again. Thank you Legacybox!!!!!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars Nonetheless …

I think the whole process is easy and simple to follow. The company came highly rated and delivered in what they advertised. The one thing I will point out, constructively, is that the box that I received for an 80 item order was not able to accommodate my 80 items. Even with that I still give them a 5 star rating, but something to think about down the road. Sincerely
Mario Lara

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Great communication throughout the entire process. Fast processing time and shipped back original materials well protected.

Thank you

17 August 2026
Unprompted review

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