Legacybox Reviews 

2,203
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 478 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the seamless process, remarkably fast turnaround times, and extremely clear communication maintained throughout the entire digital conversion. Consumers frequently share how easy it is to preserve precious memories, noting that the staff handles treasured media with care. Some reviewers were not happy with the final quality, noting issues like missing audio, washed out colors, or poor video conversion. Additionally, a few people mentioned experiencing difficulties contacting support, waiting on hold for long periods, or struggling to resolve service questions when problems occurred. Conversely, a small portion of people felt that certain items were mishandled or returned in an unsatisfactory condition.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and delight when... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the speedy... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, fast, and easy process with... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent digitalization of old... See more

Customer service

Customers experienced ambiguous feelings regarding customer service, as many reviewers praised helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I loved getting my videos back it’s such a wonderful thing .. the only thing I wish is that if a tape was damaged from age or water and wasn’t able to be read I wish they would just let you know that... See more

Rated 5 out of 5 stars

My initial contact was with a live person. I was very impressed by the way she handled my call and so decided on their service. I found the communications via email was clear and provided me... See more

Rated 5 out of 5 stars

It is a little nerve wracking sending all memories in a box... they were great tracking and keeping me updated every step. So amazing seeing all the old movies on digital... love the memories.

Rated 5 out of 5 stars

I have worked for Legacybox since March and they offered us a free 20 count box so we could experience the same joy our customers do and it makes me proud of working there so much more. After losing m... See more


Company details

  1. Media & Publishing

Written by the company

Simply the best way to preserve your past. Legacybox is the industry leader In hand-digitizing your home movies, photos & film. Trusted by 500,000 Families. Convenient & Simple. Convert your recorded media to digital!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,203)

483 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless

The process was very easy from start to finish. Instructions were easy to follow and the communication was superb 👌.

All the conversions were of very high quality from videos, to film, to slides.

Could not be more pleased with the results. We useda total of three times and we're never disappointed.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this service. They provide you a box to place your tapes in which you send back to them. My order was processed very quickly, and I soon had all of my memories. The links were easy to share with all of my family, and we will enjoy these memories for years to come.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

It was incredibly fast and easy

It was incredibly fast and easy. The whole process for forty items was less than 2 weeks. All media was digitized and placed on the cloud very quickly. I was extemely impressed and will use the service again and spread the word!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

My experience was amazing

My experience was amazing. They are so good at communicating every step of the way. And I got my digital products & enough I’m just blown away.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

I have worked for Legacybox since March and now I got to experience what the customers do. I am even more proud of where I work.

I have worked for Legacybox since March and they offered us a free 20 count box so we could experience the same joy our customers do and it makes me proud of working there so much more. After losing my grandmother in 2004, both of my parents in December 2005, and my best friend in 2008, I had forgotten what they sounded like and how they moved. Discovering the videos of them was the best thing I have ever experienced and am so grateful that I have them digitally so I can share them with family and friends. My friend's children didn't remember her but now they have seen and heard her and that's the best gift I could give them. Thanks again Legacybox!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

One of the best things I have ever…

One of the best things I have ever done. Even movies taken nearly 80 years ago were clear. Sending them in was easy & 41 reels were digitized in about a month. All were put in iCloud initially so I could share with family. If memories are important to you, do this!!

17 September 2026
Unprompted review
Rated 1 out of 5 stars

Definitely NOT IN GOOD HANDS !!!

Spent 25 minutes getting a code , 6 times, and that didn't work. 5 years of a subscription, I never used. Sounds good but in practice , expensive and not easy to actually view. Help center is on hold for 29 minutes...phone battery died..Back to call. waiting for call back....So far 1 hour 31 minutes trying to cancel...I d find a local business next time..$ 1800 dollars 6 years later..we haven t viewed them once..My mistake. Just an FYI for all..

14 September 2026
Unprompted review
Legacybox logo

Reply from Legacybox

I’m so sorry for the longer hold times while we continue making improvements to our website. We know your time is valuable, and we truly appreciate your patience and understanding while we work on making things better.

I'm so glad our team was able to get you a copy of the files yesterday. Please don’t hesitate to reach out if there’s anything else we can help with.

Rated 5 out of 5 stars

Amazing communication & quality service!

Communication from start to finish was awesome. I felt like my home videos were always safe. Everything was done in a timely manner and I was kept informed all along the way what stage of the process my digitizing was in.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

It was wonderful

It was wonderful! We received them back very fast and love being able to watch all those videos again. I have already recommended your services to several people.

6 September 2026
Unprompted review
Rated 4 out of 5 stars

The care taken with my memories

The care taken with my memories.
The correspondence and updates along the way.
The speedy work.
The organization.
Consistency.
Negatives
-I did reach out on 2+ occasions and didn’t get a response.
- All of the services you provide, wasn’t clear.
- Ran into a glitch or something when I tried to pay and was confused until I got an update that they were being shipped back to me.
Thank you

10 September 2026
Unprompted review
Rated 4 out of 5 stars

Everything with shipping and receiving…

Everything with shipping and receiving went great. Because of the length of time, we moved to another city. I tried calling to update my address. I chose the call back option, but never received the call. I called again a few days later and after a long hold finally had a representative help me out. She was very helpful.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great way to see memories

The box took longer to get here. I had to call customer service and they didn’t know what happened but the next day the box shipped and after that everything was easy and great. I just got the box back all is good and I put more movies in it to have the rest of them. My sisters and I were on the phone looking at the videos together. Great memories I have not seen in a very long time.

8 September 2026
Unprompted review

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