Lacey Plumbing & Heating Ltd Reviews 144

I have been a customer since having my gas boiler replaced 5 years ago. They made a few changes boiler position ets which were better than before. They have given excellent service since and I highly recommend them

Lacey Heating are without a doubt the best plumbing / boiler company I have ever experienced. Over the years they have done many jobs for us, installing showers and boilers and always been prompt reliable and fair priced. Recess a shower repair for us and didn’t even charge. Wouldn’t use anyone else if I could help it

Our old Combi Boiler started leaking water in December, Cannot give enough praise for their work they did from the first phone call to installing a new Boiler just before Christmas
Thank You Lacey's a wonderful local business you can trust

Great communications, very helpful staff. Brilliant job. Thank you.

I needed an electric shower 2 years ago so got Laceys in. The light never worked on it properly but it worked. The lad that came to do it asked where the tap was to shut off the water so i said under the sink unit. He took the kickboard off and of course it was in the cupboard and he couldnt get the board back so i have paper jammed in both ends. I should have realised ehat they were like bcos the surveyor couldnt have cared less. I decided to get them back bcos my toilet wasnt flushing properly and my shower needed two new seals. Could tell surveyor wasnt interested. I paid up front for parts. Rebecca phoned and asked if thry could come thst day and i told her I was at the CHRISTIE HOSPITAL THAT DAY. Rebecca said just put a bucket of water down the toilet and then i heard nothing for 6 weeks. So i phoned up and said forget it i’ll get somewhen else. Told them dont bother phoning me. No email to apologise and yet when i had the shower put in i paid that day and had two emails asking me to pay. Unbelievable. Im a widow and didnt know anyone to do these jobs. What could go wrong they have 5 stars. 😡

Five star rating because this business is excellent and we’ve used them a few times. Rebecca working hard in the office to help with our enquiry and facilitate the engineer through to Danny doing a superb job of installing the new boiler on time and professional throughout. Would highly recommend for any plumbing & heating work.

The team worked really hard and did an amazing job. From start to finish a fantastic customer experience. The electric and hot water was available most of the week of the installation which wasnt expected. Thank you.

Great service from Danny for our annual boiler service. Arrived on time and got the job done without fuss. Many thanks

Cant thank Becky enough from start to finish, for her kind and helpful manner on the phone, what an asset to your company, she made me feel at ease and sorted me out, arranged for an engineer to come out the next day, and got a quote sent to me within the same day, very prompt and amazing service!! Well done, thanks again Becky 😁

Excellent service. Very clean and tidy, explained things and friendly

I cannot recommend Laceys highly enough. I've been using them for over 10 years for my annual boiler services and for occasional other jobs including replacements of radiators, the most recent of which was done this week. They're always so helpful and polite. Their work is always of a high standard and they are incredibly accommodating.

As ever, the engineer who came to service the boiler was first rate. Lacey’s are a company that can be completely relied upon.

I used Laceys because they were highly recommended by a friend. I wasn't disappointed. Danny and Louis arrived on time, were very professional and extremely pleasant. I had six new radiators installed expertly and with great care. They cleaned up after themselves and were kind enough to move some heavy furniture back into place. Definitely recommend and would absolutely use them again.

Excellent service, as always by Laceys. From booking the appointment for a service through to the work done by Danny (the engineer). Having installed our boiler and heating system over eight years ago we have used them every year since. Five star service and work.

Thank you, Laceys. Great customer service, once again. Danny is so helpful, pleasant and extremely tidy.
If anyone is wondering whether to use Laceys, I say, don't hesitate, you will be very pleased.

Excellent service as usual today - reliable, friendly and efficient!

The company were very responsive to our needs and the engineer was very friendly and efficient.

Have been using laceys for over 7 years now and have nothing but positive words to say. Always friendly and polite and manage to fit us in around our busy schedule. Payment options are fantastic and we keep coming back year after year. Thank you.

Service given was of the highest standard from the entire team. Plumber(Danny) did everything we wanted and more. A nice and knowledgeable young man. The best plumbing firm we have ever used.

Having struggled to bring my central heating system on and noting that the boiler gauge was in the red, I called in for an engineer to call, as soon as possible.
An engineer called, soon after, that afternoon and sorted out the problem.
Brian