Lacbleu UK Reviews 

157
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of the products and the overall service. Customers consistently highlight the excellent packaging, ensuring items arrive safely and beautifully presented, often with a personalized touch. The delivery service is frequently noted for its speed and efficiency, with many appreciating the promptness and clear updates on their orders. Reviewers also commend the responsive customer service, which quickly addresses queries and provides helpful solutions, even on weekends. However, some people mentioned issues with delivery, such as unexpected signature requirements or chaotic post office deliveries, and one customer was disappointed with the packaging of a specific item that lacked a lid.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the items... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as "gorgeous,"... See more

Order

Customers consistently note positive experiences with order, praising the seamless process from ordering to... See more

Service

Reviewers mention positive feedback about service, with many describing it as amazing, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good value and competitive pricing. Rapid delivery with good delivery updates from Lacbleu's chosen delivery partner. Smaller companies don't always come up on the first page of a Google search, a... See more

Rated 5 out of 5 stars

Fantastic Company to deal with. Helpful and prompt response to queries. I purchased an Emile Henry Bread Box. Delighted with it. Arrived beautifully wrapped with no chance of damage in transit. I w... See more

Rated 5 out of 5 stars

Absolutely gorgeous set of multi- coloured cutlery from the Laguiole by André Verdier range. They are a complete joy to look at - and make it really fun to set the table- the colours are beautiful, an... See more

Rated 5 out of 5 stars

We already have a boxed set of 4 of your Cheese Knives and love the Bee emblem. I've just treated myself to a set of 6 Steak Knives with some birthday money and they're gorgeous! They arrived with a... See more


Company details

  1. Wine Wholesaler and Importer
  2. Alcoholic Beverage Wholesaler
  3. Beverage Distributor
  4. Countertop Store
  5. Wine Store

Written by the company

Lacbleu UK is an independent vineyard and distributor, bringing beautiful wines from some of the finest regions of France to wine lovers worldwide. The original château in Bordeaux can trace its viticultural roots back over two hundred years to around the time of the French Revolution. Today, whilst we do maintain the tradition of growing our own wines on site, we mostly focus on curating a selection of wines from hand-picked vineyards throughout Bordeaux, Burgundy and surrounding regions that we sell under our global Lacbleu brand. Each year we ship around 60,000 bottles of French wine to customers around the world and have dedicated distribution centres in both London, UK and Shanghai, China.


Contact info

4.8

Excellent

TrustScore 5 out of 5

157 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(157)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steak knives…

I purchased a set of six steak knives as a gift. I was very pleased with the quality of the knives. I liked them so much, I’m planning to buy a set for myself!

22 October 2024
Rated 5 out of 5 stars

Brilliant customer service

I ordered stainless steel knives and was contacted immediately by Oliver as the website was wrong and they only had blue inlay. We had a good discussion and I decided to proceed with the blue on the understanding I could return them.
The info Oliver gave was spot on and I'm pleased with the cheese knife set. They're for a gift and can still be returned if not liked.

Very easy to buy, a great product and amazing customer service

16 October 2024
Rated 5 out of 5 stars

Excellent Service

Excellent service from Oliver at Lacbleu.
I really cannot fault it in any way. The order arrived only 2 days after placing it. It was very well packaged and in perfect order.
Lacbleu stocks an excellent range of Emile Henri ceramic ware.

11 October 2024
Rated 5 out of 5 stars

Very competitive price and super…

Very competitive price and super efficient delivery. Contacted me directly to inform me that they had opened my boxed item to add more protection in transit (ceramic product). Was very safely packaged. Can't fault anything and would happily use again.

2 October 2024
Rated 5 out of 5 stars

Perfect

Wanted this baguette cloche for a while.. Thank you for offering it at such a great price! Delivered quickly too and packaged very safely, along with a lovely note - many thanks!

23 September 2024
Rated 5 out of 5 stars

Good choice of Emile Henry products

Had been looking for Emile Henry products in UK for a while. Have a bread cloche but wanted a baguette maker too. Arrived quickly and really well packed. Colour was stone and neutral in my kitchen. Used recipe book included to make delicious baguettes. Will try different types of organic flour for a change

26 August 2024
Rated 5 out of 5 stars

Beautiful Wine Cooler

It was easy to find the wine cooler range which I wanted for a gift for a friend - I ended up buying a smart one - in black and gold. It came in a presentation box and looked so lovely. My friend loved it.

17 August 2024
Rated 5 out of 5 stars

Excellent!!!

After a few days searching websites looking for cheese knives I came across Lacbleu. I found exactly what I was looking for and more.
The website was easy to navigate. Clear descriptions of items. Excellent prices!
Ordering was easy, items very well packaged and protected. Well presented. Delivery excellent! Well informed of when to expect delivery. First impressions count ! Very pleased from start to finish.

21 May 2024
Rated 5 out of 5 stars

Above and Beyond

I cannot express how impressed I was with Oliver’s customer service. There had been a slight issue with my order, and the way it was dealt with was better than I ever could have imagined. Oliver really shows care for his customers, and without his prompt responses and swift solution, I wouldn’t have had the present I needed. Absolutely amazing business and I would definitely purchase from them again.

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service: a lesson to all online retailers. Prompt despatch. Packaging was totally protective. Great company to do business with.

15 January 2024
Unprompted review

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