King Casino Reviews 

401
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays and issues with withdrawing their winnings, often waiting weeks or even months for payouts. Reviewers frequently encountered unhelpful customer service, characterized by generic responses, repeated questions, and abrupt chat terminations without resolving their concerns. People also experienced problems with the website, including being logged out automatically, issues with password resets, and accounts being closed without explanation after winning. Some people also felt that the company's practices, such as requesting multiple documents for verification despite prior approval, led to delays in payments. A few other people also expressed concerns about the site's practices regarding funds and payouts.

What people talk about most

Payment

Reviewers highlight significant dissatisfaction with the payment process, frequently reporting issues with... See more

Customer service

People report negative experiences with customer service, often describing it as a masterclass in avoidance... See more

Website

Consumers express significant dissatisfaction with the website, with many describing it as highly... See more

Response time

Customers consistently note negative experiences with response times, with many reporting prolonged delays... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays and difficulties... See more

Reviews shaping this summary

Rated 2 out of 5 stars

In most respects a okay online casino but shocking is the withdrawal times iv had to wait a week for one and put this down to being my first withdrawal but second took just as long dont use if you don... See more

Rated 2 out of 5 stars

System locked up on game. Cannot access any games at all and have credit I cannot use No answer on customer support chat. Just virtual assistant that does notthing

Rated 1 out of 5 stars

Tried to withdraw and haven’t had any issues before. Account already verified a while ago and now they are asking for bank statements again?! Been 48 hours and still absolutely nothing and looking... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting won €1500 sent all documents all was approved yet my payout Is apparently stuck in a que that I have to just be patient for 7 days later.... Looking at these other reviews I g... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

King Casino is a fully licensed and regulated online casino, operating under the strict guidelines of the UK Gambling Commission. This means that we meet the highest industry standards for security, fairness, and responsible gaming, giving our players complete confidence when they play with us. We take fairness seriously, ensuring that all our games are regularly tested and independently audited, so you can trust that every spin, deal, and bet is completely random and transparent. Whether you prefer slots, table games, or live casino experiences, you'll find a huge selection of top-quality games from the industry's most trusted providers. At King Casino, we also put player safety first. Our platform is designed with advanced security measures to protect your personal and financial information, and we are fully committed to responsible gambling. We offer a range of tools to help players stay in control, including deposit limits, time-outs, and self-exclusion options. Whether you're a casual player or a seasoned gamer, King Casino delivers a premium online gaming experience with fair play, security, and transparency at its core.


Contact info

1.8

Poor

TrustScore 2 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(401)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Withdrawal

I have been waiting on my withdrawal on 500 euro, since august. Kingchip still sleeping in the finance departement.

15 August 2025
Rated 1 out of 5 stars

If i could give 0 stars I would

If i could give 0 stars I would
Been waiting over 2 months and still my withdrawal is pending!!
Contacted support numerous times to get the same generic response
I've given up on getting my winnings now

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Create an account and was through.Once…

Create an account and was through.Once in i deposit £30 after that it log me out automatically.
When I tried to log back in , it said account password wrong . Then tried forgot password for the 10th time and re entered a new password and still came as wrong password. Such a waste of time that some people do this for a living.You will never go far in life get that in you .👍

1 November 2025
Unprompted review
Rated 1 out of 5 stars

This company is a joke and scam they go…

This company is a joke and scam they go on about fair play and what’s best for the customer and they use the random number generator which only favors the company not the customer guys stay well clear of this one there’s better ones out there

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Do yourself a favour and avoid this casino

Still haven't been paid out 10 days later. And assuming from everyone else's experiences I've read here, it looks like it's part of their business model to ignore people's withdraws and emails in the hope the customer either forgets or gives up on pursing their rightful winnings.

I'm fortunate having family members who are competent solicitors so I can and will seek legal action if it's not paid, but for anyone else who doesn't have the means, time, or patience to pursue legal action I would strongly advise you to avoid this casino and instead use a more trusted and reputable one.

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Free spins more often than not will…

Free spins more often than not will trigger a bonus round. The minute you put real money into a game it’s like the bonus feature has been turned off. I’ve gambled with most sites. My advice, stay well away from these sharks.

15 October 2025
Unprompted review
Rated 2 out of 5 stars

In most respects a okay online casino…

In most respects a okay online casino but shocking is the withdrawal times iv had to wait a week for one and put this down to being my first withdrawal but second took just as long dont use if you dont want to wait for your winnings

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

“In the last few days, you can see people writing positive comments just to boost the score and mislead others. The site is a complete scam—don’t deposit any money to play. They are clearly thieves.”

5 October 2025
Unprompted review
Rated 5 out of 5 stars

I don’t really understand the negative…

I don’t really understand the negative feedback on this site like any other gambling site you won and lose luckily I won then I was worried as all reviews was saying they never pay out I won last night and it went into my bank first thing this morning! Don’t listen to these fake reviews

28 September 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Luke

Thanks for taking the time to leave us a positive review.

Congratulations on your win! We hope it's the first of many.

Rated 1 out of 5 stars

Pure scam

Pure scam. Put £20 in, won £50. Was instantly paid £10, other £40 is still waiting for other a month, been asked to provide loads of banking information to prove my original deposit, despite doing that it gets rejected and I’m asked for more and more information. No one replies to the emails you send to customer support. Avoid

12 September 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Nathan

We're sorry to hear you're struggling to get reach us. Please respond to our request for more information and we will look to rectify the issue.

Rated 1 out of 5 stars

scam casino

scam casino , If you talk to support, they have little left and they laugh in your face, they are only interested in deposits, the rest they either block your account, or don't bother you at all

10 September 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Andrei Alex

Sorry to hear you've had a negative experience with us. Please respond to our request for more information and we will look to rectify the issue.

Rated 1 out of 5 stars

Absolutely disgusting won €1500 sent…

Absolutely disgusting won €1500 sent all documents all was approved yet my payout Is apparently stuck in a que that I have to just be patient for 7 days later.... Looking at these other reviews I guess I shall never see that money all emails and live chat are absolutely useless noone is interested in helping at all !! Huge lesson learnt
13 days later and constantly nagging they have now completely blocked my account for bad language!!
Absolutely horrendous Casino stay 100% clear of !!

24 August 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Amanda

We're sorry to hear you've had a hard time getting through to us. We unable to find a player with your details in our system. Could you please get back in touch with more details and we will look to rectify the issue.

Rated 1 out of 5 stars

Thought I would give this site a…

Thought I would give this site a chance. HUGE MISTAKE. Avoid it at all costs. It is sponsored on Google, so the money the STEAL from you pays for their advert. As normal with these gambling sites £100 equals maybe £20 wins, nope this one £140 equals ZERO. DONT NOT SIGN UP AND DO NOT WASTE YOUR MONEY.

27 August 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Hamish

Sorry to hear you've had a negative experience with us.We know a poor session is frustrating - but gambling is a game of chance and positive results can never be guaranteed.

As a licensed UKGC operator, our games are tested rigorously for randomness - and we always aim to launch games with the highest RTP possible.

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