In most respects a okay online casino but shocking is the withdrawal times iv had to wait a week for one and put this down to being my first withdrawal but second took just as long dont use if you don... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
King Casino is a fully licensed and regulated online casino, operating under the strict guidelines of the UK Gambling Commission. This means that we meet the highest industry standards for security, fairness, and responsible gaming, giving our players complete confidence when they play with us. We take fairness seriously, ensuring that all our games are regularly tested and independently audited, so you can trust that every spin, deal, and bet is completely random and transparent. Whether you prefer slots, table games, or live casino experiences, you'll find a huge selection of top-quality games from the industry's most trusted providers. At King Casino, we also put player safety first. Our platform is designed with advanced security measures to protect your personal and financial information, and we are fully committed to responsible gambling. We offer a range of tools to help players stay in control, including deposit limits, time-outs, and self-exclusion options. Whether you're a casual player or a seasoned gamer, King Casino delivers a premium online gaming experience with fair play, security, and transparency at its core.
Contact info
Walker Road, NE6 2HL, Newcastle Upon Tyne, United Kingdom
- support@kingcasino.com
- kingcasino.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service closed the chat…
Poor customer service closed the chat instead of resolving my issues have 6 pending withdrawals none have been paid! every time I speak to some one they just cut the chat of and say it being dealt with. Over £420 owed. Quick enough to take my money but don’t want to pay back
Withdrawing money from your account is impossible
Been waiting over 2 weeks for my withdrawal. Every time I contact customer service they say there are unable to tell me when this will be processed 😡
Won’t stop texting me despite unsubscribing
I’ve unsubscribed in the normal way, emailed the company numerous times and STILL get texts at all hours with links to their dodgy casino.

Reply from King Casino
Won’t give me my withdrawal
Won’t give me my withdrawal. Constantly going around in circles with them uploading documents the ask for and still nothing.

Reply from King Casino
Sjet
the worst and theft on the face, you can't lose like that in any other gambling application

Reply from King Casino
Seems like this site like taking your…
Seems like this site like taking your money but do not like paying out your winnings, customer support impossible to contact, my payout was declined and went back in to my betting account, now seems to be stuck waiting for approval.
UBDATE: still no response from customer service, left this over the weekend and emailed again this morning, seems they are point blank ignoring any contact I make with them.
Thieves
Absolutely shocking behaviours, suspended my account & received an email to say all deposits made into account would be processed as a refund! All I have had refunded are 1 x £25 payment and 1 x £23 payment. I’ve deposited over 2K, been emailing for 3 days not one single reply. They are thieves. I have gone to resolve, the police and will be going to the national press .
Still no response to any emails!! Still no more money & no further refunds pending! Beyond fuming with this cowboy company, I’ve now taken further action
2nd edit.
They are now saying they said they’d only refund the deposits not made in my named account. ALL deposits have been made from my girlfriends bank and ALL show on the statement and are linked to my email address via deposit receipt emails.
Thieves and fraudsters I will not qui until I have my money! ALL of it
One month and still waiting for withdrawal
Another day another lie . Still no funds in my account even though clearly in the last reply to my last negative review you told me it's been processed. My bank has zero transactions pending from this company. So another lie yet again which I'm being fed. And now they have decided to stop replying to my emails. I've escalated this complaint to the gambling commission and asked them to review the license and read the ongoing review of customers being scammed by this casino . Disgusting company needs to be shut down

Reply from King Casino
Complete and utter rip off £500 in big…
Complete and utter rip off £500 in big bass bonanza to get four scatters on the reels to only receive £50 absolute f#*king joke
In response to your reply losing money isn’t the problem it’s the getting clearly ripped off that is the features you get do not pay enough for the £2 per spin cost 4 scatters on the reels should not be £50 it’s a joke crap site STAY AWAY!

Reply from King Casino
Been waiting for my withdrawal of 88…
Been waiting for my withdrawal of 88 pound for months and every time I contact the support team it’s the same response they say it’s with the right people and should receive and email once processed but this has been going on for months and months

Reply from King Casino
It's alright for what it is...
I quite like playing on this site, the withdrawals a fast.
The bonuses / free spins don't really reflect the amount you put in,
I played £1000 last month and still got the same bonus if I had have played £100
I don't belive they have a VIP section for regular high spending players with bonuses / offers different from standard players.
It's a good site with a large variety of games for players who like to dip in and out of casino betting.
But for more serious players it would benefit from a vip section

Reply from King Casino
Ripped off last night with my deposit…
Ripped off last night with my deposit spins was ripped off with 30 deposit spins on 3 boom boom banks,must of deposited 50 quid
Same,again tonight but ripped me off with 50 spins on give me gold so go in touch with chat only to be issued with 50 simd on chicken night fever and they weren't there either i literally,deposit all the time shit customer services the whole point in me depositing is,I like to get what I pay for and,receive what I pay for

Reply from King Casino
4% withdrawal fee
4% withdrawal fee, joke selection of games, trash casino do not use

Reply from King Casino
No isues nothing Wow either standard casino site
Iv had about equal wins compared to many other popular casino sites i find the deposit and withdrawals are simple and fast lost more then won but thats often the case regardless did win the extra value fish on big bass Christmas bonanza of the value £800 i have never caught the big fish on any other sites so that gave it a boost for me but may be more the luck given from the game itself not the website played on 🤷 so far overall no issues with this site
Avoid using. They dont give your money.
After 10 days of my withdrawal, they still say there is a technical issue and delay with pay outs.
Total scam.
Never use this casino because you can’t get your winngins transferred.
Thieves!!!
All they ve been doing is to copy and paste the following message for 10 days:
“Unfortunately, due to unforeseen circumstances, the processing time of outstanding payout requests will be delayed. Our relevant department is aware and working on a solution. We will try to process your withdrawal request as soon as possible, but until then we ask for your patience.“

Reply from King Casino
Avoid this casino
I requested a pay out on the 01/04/25 till now I did not get my money live chat is not responding for days when ever I send an email to find out what’s going on no one is telling me anything.
They made me feel like a beggar I have to keep asking for my money their customer service is shocking bad.
I already contacted my solicitor I will take further steps also I keep sending email requesting to speak to a manager I get ignored
It's a pain to get your money out.
My withdrawal request has been pending for a week, and despite repeated attempts to contact customer support, I have received only unsatisfactory explanations. This is unprecedented in my experience with other companies.

Reply from King Casino
They take and take
They take and take, never give back. Will never play here again. Rip offs…

Reply from King Casino
I put a cool off period on my account…
I put a cool off period on my account and now can’t login to provide documents and have no way of contacting them! Please can someone here assist me as I cannot access website? When I email the email support@ , it does not allow to email.

Reply from King Casino
username liamjk80
username liamjk80
I requested a withdrawal weeks ago, have relevant ID and still nothing. The set up seemed so quick and easy and enjoyed playing but Ive lost trust at this point as I’ve never had a problem with any other website…

Reply from King Casino
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







