KCOM Reviews 

Had new fiber broad band installed today 8-12 appt call from KCom at 11 saying engineers running late
Jake subcontractor from Sheffield arrived and proceeded to install really nice guy pleasant and efficient did my install and made no mess assisted to set up router so I’m back on line he was a star ⭐️

Everything went as planned, gentlemen were very polite and informative.

Very good service

Kev S was extremely personable and helpful. He did a brilliant job in a very efficient and timely manner. Thanks Kev

Loyalty arranged for my new contract and went through everything in fine detail to make sure i was happy at every stage.

Great customer service and installation

I have being with KCOM in a 2 year contract, towards the end of my contract my price was £45.99pm. I decided to look for other providers for a better price & have moved to rise fibre. My contract ended with kcom on 22nd October, I arranged for rise to start on the 23rd October to ensure I stayed for my entire contract. Upon finishing with kcom they have told me my broadband package was initially £75.99 but they had applied a £30 discount throughout the contract, which was not communicated to me at the start of the contract so I was unaware of this. Now I have cancelled they have give me a final bill of £75 and justified this by saying due to me leaving the company they can no longer offer the £30 discount. I find this really unfair as I have stayed with kcom until the very end of my contract so if I have signed a contract where they have applied a £30 discount throughout my package they should keep that until the very end of my contract but they have decided to remove this credit for the final month, although I have left the company I was still with them for the entire contract time I never broke the contract rules so I don’t see why they would decide to remove a £30 discount. This is extremely unprofessional and I would never recommend this company to anyone.

Two lads who came,set up in two hours all working fine and worked clean and tidy.Couldn’t ask for more.bricks all back perfectly and intact. Would highly recommend kcom to anyone.

I have been a KCOM customer for many, many years, for both landline and internet packages.

I have stayed with KCOM despite price rises, slow speeds and other providers becoming more accessible.

My broadband contract is coming to an end and I was offered a new contract, with higher speeds and the addition of mesh devices.

I had endless issues with the mesh devices. Firstly, only one device arrived, left on my doorstep, rather than the two I expected. Eventually both devices did arrive. However it was a very difficult install experience, not helped by tech support inputting details incorrectly.

I will praise tech support here as most of the people I spoke to were very helpful and patient.

We eventually got everything up and running however I noticed the wifi signal was very unstable and dipping in and out.

I called technical support again and was told there was nothing that could be done. This particular person, unlike other tech support workers, was very reluctant to help, simply saying they couldn't do anything. They advised me to leave the house and see if the signal was any better in the garden which seemed extremely strange and unhelpful.

As I was within 14 days of the new contract I asked to cancel. I was firstly told this wasn't possible. I was then told I could revert back to my old contract and keep the mesh devices.

It was only after emailing to get this in writing that I was told this was in fact incorrect. I would be responsible for returning the devices. I asked for a home collection and was told this wasn't possible despite the items been delivered to the home originally.

I am an elderly person. I am unable to get out to return the items myself.

At no point did KCOM offer an at home visit to rectify any issues or set up the new system.

After so many years of custom, I feel very disappointed and let down. I can see why so many are leaving KCOM and I will be doing the same at the end of my contract.

Andy was great really friendly and very efficient! Great customer experience!

It was such a smooth process. Kev S was so lovely and helpful in getting wifi set up. He explained the app well and got the adapter working. Very efficient and friendly!

Great service, fast and friendly guy, Kev S installed and took me through the set up so I understood how it worked.

Blake and Ellis the engineers went the extra mile fitting and showing me how to get connected, it is a faster connection than my old one so it's now down to Kcom to keep up the speed and finish the paper work.

Personally I found the customer service very helpful. I was given clear to understand information about packages available. There was no pressure to accept any of them and was encouraged to think about choices before making a decision

Great service , was not a straightforward install, Nick and Reece did a great tidy job.

After recently losing my husband and finding myself having to deal with things not usually in my field, I found every member of staff I spoke to very helpful, patient and made sure that I was at ease and understood the process. Wish I had found the same at companies I've had to deal with.

Ordering online with a switch was very easy and straightforward to do. Ordering product and times and dates was also very easy to do.

Good price and good quality of service.

Wednesday 21st October 2026.
I was kept up to date from KCOM customer service several times before my appointment date. I also had text messages confirming the appointment the day before.
The engineer (Kev S)was very respectful & informative about the WiFi system. He answered any questions & also made sure I was connected & had the correct app on my phone. His colleague made a good job of the wiring outside & left noess to clean up.
Highly satisfied customer 5*

Had KCom installed today by 2 engineers (Blake & Ellis). Very quickly and neatly installed which required digging up across my front garden and lifting up some blocked paving. Talked me through setting up the Eero App and ensured everything was up and running smoothly before leaving. Very pleased so far ☺️👍🏻