Kcom came out to re connect us after building works severed our cable. Jonathan/chris/andy re dug the cables to the correct depth , to a high standard and expalined everything before/during and afte... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... See more
Company replied
Danny made the whole experience simple and straight forward. I didn't have to answer any complicated questions or understand the technology behind the boradband service, he took all that stress away a... See more
Company replied
The speed and efficiency they dealt with my 'fault' was first class. Indeed engineer visited and rectified cable problem same am as reported . A timely reminder in these times of competition of how... See more
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience joining KCOM
Website was easy to navigate. When I used the online chat I spoke to a person and not a chat bot. Once we had figured out a solution the conversation was moved to a phone call and everything was finalised. Was a great service and would happily recommend.
21 September 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind Regards, Holly
GREAT EXPERIENCE
Great local customer service from the very well knowledged person I spoke to. Very professional.. friendly and informative
20 September 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We’re grateful for your support and thrilled you’re enjoying our service.
Many Thanks,
Holly
Kcom could not ask for anymore help…
Kcom could not ask for anymore help very satisfied
11 September 2026
Unprompted review
Reply from KCOM
Hello,
We really appreciate your feedback and are glad we could help.
Kind Regards, Holly
They was there to help me get things…
They was there to help me get things sorted out
17 September 2026
Unprompted review
Reply from KCOM
Hello,
We’re so pleased to hear this. Thank you for choosing us.
Thanks, Holly
Ellis and Blake
Ellis and Blake was polite, curtious and friendly. Both worked very well together which made it easier for me. Ellis (I think), helped me to set it up on my mobile and laptop.
10 out of 10
16 September 2026
Unprompted review
Reply from KCOM
Good afternoon,
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Didn’t take long to get through to…
Didn’t take long to get through to KCOM. Explained in detail what would be best for me Tony was really really helpful and said if I had any problems to call him.it was a really nice experience
16 September 2026
Unprompted review
Reply from KCOM
Good afternoon Jacqueline,
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Great experience from start to finish…
Phil was very polite and friendly he explained everything clearly. He talked us through all the options available to us and left us to decide on the option that best suited our needs. No pushy sales pitch or forced advice just helpful and knowledgeable advice. Great experience
from start to finish
16 September 2026
Unprompted review
Reply from KCOM
Good afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Kcom good price Broadband. 500mb
One touch swap Kcom did the lot very impressed.
9 September 2026
Unprompted review
Reply from KCOM
Good afternoon Michael,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Go elsewhere
Paid over the odds as it’s a local company but wasn’t worth it. Signal strength/ availability was intermittent, costumer service was even worse no loyalty whatsoever. I’ll never use again
26 August 2026
Unprompted review
Reply from KCOM
Good afternoon Gareth,
Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team.
Kind regards, Ella.
Reply from KCOM
Good morning,
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Reply from KCOM
Good morning Jane,
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
The sales team were great to deal with
The sales team were great to deal with. Very polite, understanding of customer needs and experience with their product packages available.
14 September 2026
Unprompted review
Reply from KCOM
Good morning Sue,
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Very happy with installation
Had Ellis and Blake come to install our cable connection and router. Both very friendly and professional. Laid cable under the lawn and paving stone, couldn't tell they had been afterwards. Fitted the router in the house and explained how it all worked. Very happy with the service. Highly recommended.
14 September 2026
Unprompted review
Reply from KCOM
Good morning Jason,
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
The online ordering broadband for bew home order system was easy to…
The online order system was easy to follow and clear amd I was. Contacted by a team member within an hour I was very happy with the service
15 September 2026
Unprompted review
Reply from KCOM
Good morning Joanne,
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Smooth!
Super quick set up, simple, friendly staff, and good pricing too!
15 September 2026
Unprompted review
Reply from KCOM
Good morning, Oliver.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
KCOM installed
KCOM fitters Ellis and Blake were very efficient, professional and courteous throughout.
11 September 2026
Unprompted review
Reply from KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
The man I spoke to Ricky was brilliant…
The man I spoke to Ricky was brilliant couldn't of been more helpful
14 September 2026
Unprompted review
Reply from KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Really happy with the service from Ellis and Blake. They were both friendly, polite and professional, and got my Wi-Fi connected quickly with no hassle. They explained everything and made sure it was all working before they left. Would definitely recommend them! 😊
14 September 2026
Unprompted review
Reply from KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Expected 12-4pm and turned up 9:15am…
Expected 12-4pm and turned up 9:15am having had cancellation (did call first to see if ok)
No issues with connection and no issues since (week passed since set up)
7 September 2026
Unprompted review
Reply from KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Very satisfied with the service
Very satisfied with the service. The advice and help was excellent.
6 September 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
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