KCOM Reviews 3,909

Couldn’t have wished for a better service Ellis and Blake were very professional, polite and tidy. Very pleased with the job thank you so much

Having just moved to the area, I was unfamiliar with KCOM having had the usual named suppliers previously. And how did if find them….. WOW, absolutely fantastic. Refreshing to be valued as a customer. From the sales advisor to the customer support team through to the installation engineer, effortless.
Very punctual, professional and friendly.
I can only highly recommend KCOM.
So far so good
Thanks to the team. 👍👏👏

KCOM is the appropriate choice for obtaining your home broadband, as the installation process is swift, straightforward, and cost-effective. I recommend that everyone consider trying it.

What a great experience from start to finish Engineers did a great install shown how to use speed tested was what they said it would and with no mess.

Brilliant company based in hull and run by hull people who understand the problem s what happens and sort things out easily and treat every customer with the same courteous and respect as though it was there first

Matt and Jake were so helpful, they explained the process really well and made the process so easy!

They explained the app to me and installed the router neatly. Couldn’t recommend them both enough. They weren’t in a rush to go home and took time to ensure they did the job right. 10/10 service. Both are a credit to Kcom.

As I have already said I had no problems from start to finish helpful and friendly staff cannot ask for more

The agents are all accommodating to their costumers.

Ellis and Blake came fitted kcom for me, very curteous and polite very quick and efficent left neatly and tidy, well impressed.

I never have to waste time listening to a robot, as if one could solve a complex fault ? Every time I have a problem, mainly due to a lack of understanding, the assistance you get is done by a human that is always willing to help to solve any problem, first time every time. You are never taken for an idiot,treated with respect every time and are a delight to deal with.

Very reliable and helpful,

Customer Service is absolutely shocking.

Just moved back to KCOM at the beginning of April for both broadband and landline and wish I hadn’t.

The landline still doesn’t work after four weeks, despite calling customer services each week. Every time I speak to someone they apologise and assure me something will be done to resolve the issue and then another week comes round and still no landline. The last call I made I stressed how important the landline was, as I needed it for elderly parents to contact us, so they said they would escalate the issue and that was 8 days ago and still nothing.

Very sad a local company has been reduced to this.

Matt and Jake did an amazing job of installing Phone and Broadband at my Mum's house.
I knew they would as they did the same thing at my house, a month before.
Their professionalism and approachable manner were first class, resulting in a neat and tidy job and hassle free experience.

Many thanks guys!

Ellis & Blake were excellent workers . Turned up on time , very quick & efficient . You couldn’t even tell they had been afterwards

The instalation fitting itself was great. They put it were I wanted it. I just wish that the enganier spoke a bit slower so I could take in the information for installing the app. But other than that was great.

Matt and Jake, good fast efficient , polite all good

Excellent advice and not at all pushy.

Regarding the price and delivery of the router, it was super fast, but I'll be without internet for more than 20 days, which has made me very upset.

After initial fault, engineers attended quickly and issue was rectified. The internet service has been very good and should have changed over a long time ago