Excellent customer service from Dan Campion! He went over and above to help with our issue. Thank you Dan for excellent customer care.
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A massive THANK YOU to Sam and Leon who managed to install a new fibre in just a morning. (To replace one which we accidentally cut) Thank you also to Jay in Business Technical Support for progressin... See more
Company replied
Well done, it’s only taken 5months, several missed appointments, endless phone calls and emails to get a working service.
Mia was fantastic throughout, She sorted everything out, and took all the hard work away from me, Kept me fully informed of the progress, even when she went on leave she organised Pam to keep me upda... See more
Company replied
Company details
Written by the company
KCOM is one of longest serving telecommunication providers in the UK, connecting both businesses and residential customers to the solutions they require. Whether you're a small business wanting to go further, or global enterprise ready to supercharge your services, we can tailor a solution for your needs.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 0800 9155 777
- Businesssales@kcom.com
- kcom.com/business
4.1
Great
46 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Dan…
Excellent customer service from Dan Campion! He went over and above to help with our issue. Thank you Dan for excellent customer care.
30 April 2026
Unprompted review
Well done
Well done, it’s only taken 5months, several missed appointments, endless phone calls and emails to get a working service.
27 November 2025
Unprompted review
Everything was explained well
22 April 2025
Unprompted review
Reply from KCOM Business
Good afternoon Pamela,
Thank you for taking the time to leave us a 5 star review and lovely comments.
I will ensure that your feedback is forwarded to the correct team.
Kind Regards
Business Service Team
Unsure how to proceed
I have had some conflicting advice between the various departments - but the last lady I spoke with - Ayo - was very helpful
27 February 2025
Unprompted review
Reply from KCOM Business
Good Morning Patricia,
Thank you for taking the time to leave us a 4* review, i am pleased you found Ayo helpful, i will ensure she receives the feedback.
Kind Regards
Business Service Team
Reply from KCOM Business
Good Afternoon Rupert,
Thank you for taking the time to leave us a 5* review and fantastic feedback.
I will ensure your feedback is passed to the relevant teams
Kind Regards
Business Service Team
Reply from KCOM Business
Good Afternoon Caroline,
Thank you for taking the time to leave us a 5* review and fantastic feedback. I will ensure your feedback is passed to the relevant teams
Kind Regards
Business Service Team
First class service and very…
First class service and very knowledgeable staff.
10 January 2025
Unprompted review
Reply from KCOM Business
Good Morning Tony,
Thank you for taking the time to leave us a 5* review and fantastic feedback. I am pleased you were happy with the service you received
Kind Regards
Business Service Team
Excellent Customer Services
Very helpful throughout my telephone and online conversations.
2 January 2025
Unprompted review
Reply from KCOM Business
Good Afternoon Darren,
Thank you for taking the time to leave us such a fantastic review. I am pleased you were happy with the service you received from us today. I will ensure that the relevant people receive your feedback.
Kind Regards
KCOM Business Service Team
Very polite and thorough and knowledge…
Very polite and thorough and knowledge of requirements
18 December 2024
Unprompted review
Reply from KCOM Business
Good afternoon Nigel,
Thank you for taking the time to leave us a five star review. I am pleased to hear that you were happy with the service you received and i will ensure that your feedback is passed on to the relevant teams.
Kind Regards
Business Service Team
Internet Phone line number.
Sam & Ellie, extremely knowledgeable, understanding and courteous with my unusual phone line dilema. Talked me through all my options and suggested the best resolve, absolutely brilliant. Hopefully their colleagues will progress the problem with the same approach Thank you.
17 December 2024
Unprompted review
Reply from KCOM Business
Good afternoon Ian,
Thank you for taking the time to leave us a five star review.
We are delighted to hear you are happy with the service you have received. I will be sure to pass on your feedback to Sam & Ellie.
Kind Regards
Business Service Team
Great customer service.
KCOM resolved my issue and I am very pleased with the service and the outcome.
2 December 2024
Unprompted review
Reply from KCOM Business
Morning Joe,
Thank you for leaving us a 5 star review. I am delighted that we were able to resolve your issue and you were happy with the service received.
Kind Regards
Business Service Team
Really great experience fantastic
Really great experience fantastic
26 November 2024
Unprompted review
Reply from KCOM Business
Good Morning,
Thank you for taking the time to leave us a great 5 star review.
KCOM are happy to hear that you have had a great experience with us, and we are always delighted to receive such positive feedback.
I will pass on your feedback to the teams involved
Kind Regards
KCOM Business Service Team
Friendly, effective
Friendly, expert staff provided a speedy resolution of my two issues. Very pleasing efficiency.
18 November 2024
Unprompted review
Reply from KCOM Business
Good afternoon,
Thank you for taking the time to leave us such a great 5 star review.
We are happy to hear you were pleased with the level of service you received, and we are always delighted to get such positive feedback.
I will pass your feedback onto the team.
Kind Regards
KCOM Business Service Team
Kerry and Tracy Always super friendly…
Kerry and Tracy Always super friendly super helpful great service x
4 November 2024
Unprompted review
Reply from KCOM Business
Good afternoon,
Thank you for taking the time to leave us such fantastic feedback.
We are really pleased to hear you are happy with the service you have received and we will ensure your feedback is passed onto the team accordingly.
Kind regards,
Business Service Team
Reply from KCOM Business
Hi Mati,
Thank you for your response and apologies to hear you have not been happy with the service you have received. We have attempted to contact you so that we can look into your query further but have so far not had a response. If you could please contact us on 08009155777 option 5 to discuss further we will investigate accordingly.
Regards
Business Service Team
Very good service from Pam
9 October 2024
Unprompted review
Reply from KCOM Business
Hi Mike, thank you for taking the time to leave us a 5 star review. I will certainly pass on this positive feedback to Pam.
Very good service with competent staff
Very good service with competent staff
23 September 2024
Unprompted review
Reply from KCOM Business
Thank you for taking the time to leave us a 5 star review, i will pass on this positive feedback to the teams involved
Reply from KCOM Business
Thank you Richard for taking the time to leave us a 4 Star Review, i will certainly pass this positive feedback onto the team.
Thank you once again!
Lee was professional
Lee was professional, polite and efficient - good job done
15 August 2024
Unprompted review
Reply from KCOM Business
Thank you Kathy for taking the time to leave us a 5 Star Review, we value our customers feedback and i will certainly pass these comments over to Lee.
Thank you once again
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