The advisor I spoke to , Dan Campion, went above and beyond to resolve the issue I had. Made my day at lot better. Would recommend this company, and especially Dan.
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Dan Campion is an absolute star at KCOM Business. Not only did he help me out a great deal, which I appreciate took up a lot of his time and efforts, but he kept me informed every step of the way and... See more
Company replied
Needed to upgrade my phone system in three of my businesses, I had a few people recommended different companies, but I decided to stay with kcom as they are local and I’ve never let me down I email... See more
Company replied
A massive THANK YOU to Sam and Leon who managed to install a new fibre in just a morning. (To replace one which we accidentally cut) Thank you also to Jay in Business Technical Support for progressin... See more
Company replied
Company details
Written by the company
KCOM is one of longest serving telecommunication providers in the UK, connecting both businesses and residential customers to the solutions they require. Whether you're a small business wanting to go further, or global enterprise ready to supercharge your services, we can tailor a solution for your needs.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 0800 9155 777
- Businesssales@kcom.com
- kcom.com/business
4.5
Excellent
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from KCOM Business
Hi Mati,
Thank you for your response and apologies to hear you have not been happy with the service you have received. We have attempted to contact you so that we can look into your query further but have so far not had a response. If you could please contact us on 08009155777 option 5 to discuss further we will investigate accordingly.
Regards
Business Service Team
Very good service from Pam
9 October 2024
Unprompted review
Reply from KCOM Business
Hi Mike, thank you for taking the time to leave us a 5 star review. I will certainly pass on this positive feedback to Pam.
Very good service with competent staff
Very good service with competent staff
23 September 2024
Unprompted review
Reply from KCOM Business
Thank you for taking the time to leave us a 5 star review, i will pass on this positive feedback to the teams involved
Reply from KCOM Business
Thank you Richard for taking the time to leave us a 4 Star Review, i will certainly pass this positive feedback onto the team.
Thank you once again!
Lee was professional
Lee was professional, polite and efficient - good job done
15 August 2024
Unprompted review
Reply from KCOM Business
Thank you Kathy for taking the time to leave us a 5 Star Review, we value our customers feedback and i will certainly pass these comments over to Lee.
Thank you once again
Fibre installation
A big thank you to Sam, Leon, and Joe for fitting our fibre, on Burton Constable great set of lads,put everything just where we asked, Sam was very knowledgeable.
1 July 2024
Unprompted review
Reply from KCOM Business
Thank you Brenda for taking the time to leave us a 5 Star Review. We are very pleased you are happy with the team and the work they carried out, we will ensure this review is passed onto them Sam, Leon and Joe. Thank you once again.
Very helpful and informative and got…
Very helpful and informative and got things done straight away.
13 May 2024
Unprompted review
Reply from KCOM Business
Thank you so much for taking the time to leave us a 5 Star Review.
We are very pleased that you are happy and felt that the team were helpful, informative and got things done straight away! We pride ourselves on providing a fantastic Customer Experience. Thank you once again.
What a fantastic set of lads Sam+Leon
What a fantastic set of lads Sam and Leon are …credit to kcom ….they was told it was a 4 man job but only them 2 could come on the day had it done by 1 ….great communication with us.really happy with what they have done….i hope kcom realise what they have with these 2
25 April 2024
Unprompted review
Reply from KCOM Business
Good Morning
Thank you for taking the time to leave such a great review.
We are pleased you are happy with the service you received from KCOM and will ensure your feedback is passed onto Sam and Leon.
A massive THANK YOU to Sam and Leon who…
A massive THANK YOU to Sam and Leon who managed to install a new fibre in just a morning. (To replace one which we accidentally cut)
Thank you also to Jay in Business Technical Support for progressing our issue and keeping us very well informed.
23 April 2024
Unprompted review
Reply from KCOM Business
Good afternoon,
Thank you for taking the time to leave us such a great review.
We are pleased to hear you are happy with the service you have received and we will ensure your feedback is passed onto the team accordingly.
Kind regards,
Phil
Excellent service from a a very helpful…
Excellent service from a a very helpful person at KCOM
15 April 2024
Unprompted review
Reply from KCOM Business
Thank you very much for the 5-Star Review.
We are so pleased to hear that you are happy with the excellent service that you received from KCOM today. I will ensure that your feedback is passed on.
Once again thank you.
Kind regards
Sarah
The chap I spoke to was great
The chap I spoke to was great. He promised someone would call me this morning, nothing. Zero. I am now going to have to call you again to try and buy from you.
3 April 2024
Unprompted review
Reply from KCOM Business
Good afternoon,
I’m sorry to hear that the service you received has not lived up to our usual high standard on this occasion.
I have spoken to members of our Business Sales team and understand that you have since spoken to an advisor who is currently engaging with you to resolve your query.
I have passed on your feedback on to the team regarding contacting customers within agreed timelines, and apologise for not meeting this standard on this occasion.
Thank you for sharing your feedback.
Kind regards,
Sara
Myra was very professional very…
Myra was very professional very knowledgeable very good at making me me feel at ease
1 March 2024
Unprompted review
Reply from KCOM Business
Good afternoon,
Thank you for taking the time to leave us a great review.
We are so pleased to hear you were happy with the service you received today, and I will ensure your feedback is passed onto the team.
Kind regards,
Sara
Quick service but not great service
Quick service but got the distinct impression it was very nearly ‘going home time’ and the 3 week wait for installation is poor
28 February 2024
Unprompted review
Reply from KCOM Business
Good morning,
Thank you for taking the time to leave a review.
I'm sorry you were disappointed with the stated lead times for installations. Unfortunately, these are being impacted by a rise in demand from our customers at the moment.
We're always keen to receive feedback from our customers, and I will ensure this is passed onto the team.
Kind regards,
Sara
Returning to KCOM
Phoned to enquire about moving my broadband to be managed by KCOM. Spoke to Sam, can't fault him. Very knowledgeable and polite. Took out a 2 year discounted contract and got 900 m/s. For less than my current 400 and getting the latest router.
7 February 2024
Unprompted review
Reply from KCOM Business
Good morning,
Thank you for your excellent 5-star review.
We're delighted to hear you are happy with the service you received. I will ensure your feedback is passed on to the team.
Kind regards,
Sara
Fantastic Upgrade: Transformative Cabling and WiFi improvements at Hull Marina
We recently completed a significant upgrade to the cabling and WiFi infrastructure at Hull Marina, and our satisfaction with the entire process is beyond measure. From our initial meetings/discussions with Lee at the site, where we navigated through the intricacies of this unique and challenging environment, to the ongoing communication throughout that kept us well-informed about the project's progress, the experience was exemplary.
Lee and the KCOM business team exhibited exceptional professionalism, offering insightful options and working tirelessly to identify the optimal solution for our specific needs. The implemented system represents a substantial improvement over our previous infrastructure, positioning our business for enhanced user experiences both presently and in the years to come. The upgrade not only meets our current requirements but also future-proofs our operations, ensuring adaptability to the evolving demands of our customer base as well as providing an excellent live monitoring dashboard for the network for analysis/problem solving.
We highly recommend Lee and the entire KCOM business team for their expertise, dedication, and effective communication. As a result of this successful collaboration, we are now exploring the possibility of implementing the same system at other marinas within our group. This positive experience has instilled confidence in the capabilities of Lee and the KCOM team to deliver for future projects within our business.
2 February 2024
Unprompted review
Reply from KCOM Business
Good afternoon,
Thank you for leaving such an amazing 5-star review!
We are delighted to have been able to help you with your upgrade, and we look forward to working with you on your future projects.
We love to hear our customer's feedback, and I will ensure this is passed on to the team.
Kind regards,
Sara
KCOM business is a vastly superior…
KCOM business is a vastly superior product than the domestic packages. I have a technical issue today - in that I have a neighbour I wish to share my Internet with - and they have organised for an engineer to come out within 1 WEEK! They'll advise on options.
26 January 2023
Unprompted review
Reply from KCOM Business
Good morning,
Thank you for your excellent 5-star review!
Its always great to hear our customer's feedback, and I will make sure this is passed onto the team.
Kind regards,
Sara
Reply from KCOM Business
Good afternoon,
Thank you for your 5-star review.
We're so pleased to hear you are happy with the service you received today. I will pass your feedback onto the team.
Kind regards,
Sara
Excellent service as usual
I enquired about renewing my contract and got through very quickly, Lee gave me excellent friendly advice and a good deal. I've always had good service from KCOM and would recommend them.
12 January 2024
Unprompted review
Reply from KCOM Business
Good morning,
Thank you for your excellent 5-star review!
We are so pleased to hear you are happy with the service you received and I will ensure your feedback is shared with the team.
Kind regards,
Sara
Very helpful and efficient service
19 December 2023
Unprompted review
Reply from KCOM Business
Good morning, and happy new year!
Thank you so much for your review.
We really appreciate our customer's feedback, and are happy to hear you were happy with the service you received.
Kind regards,
Sara
It was good talking and understanding
Mainly understanding language and co operative
6 December 2023
Unprompted review
Reply from KCOM Business
Good afternoon,
Thank you for taking the time to leave us a review!
We're happy to hear you were pleased with the service you received today and that we were able to help you with your query.
I will pass your feedback onto the team.
Kind regards,
Sara
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