Kandoo Car Credit Reviews 

3,692
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and efficient throughout the entire car financing journey. Consumers note that the service is remarkably straightforward, smooth, and makes finding a new vehicle much less stressful. Some reviewers were not happy with communication difficulties and unexpected problems regarding the vehicle after the purchase was completed. A few other people also felt that the follow-up support provided by the team after getting the car was disappointing. Others mentioned experiencing delays with collections or dealing with frustrating issues with the garage.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and transparent throughout the entire... See more

Service

Reviewers highlight positive aspects of service, frequently describing the process as very quick,... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

User experience

Users describe positive interactions with user experience, highlighting a simple, straightforward, and... See more

Product

Customers had ambiguous experiences with product, as many reviewers expressed great delight and love for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute pleasure dealing with kandoo What a team From start to finish and inbetween I was treated with politeness and helpfulness Had a big issue midway nothing to do with kandoo by the way... See more

Company replied

Rated 5 out of 5 stars

Brilliant car credit finance company from the start searching to purchase journey especially Agent Ms Aimee Barker. I fully recommend this company to anyone who needs to purchase a car including trade... See more

Company replied

Rated 5 out of 5 stars

Really easy to see if you get accepted for car finance, a quick phone call after to let you know how much you’ve been approved for and discuss your budget once you’ve found a car they do all the hard... See more

Company replied

Rated 5 out of 5 stars

I dealt with Afzal and he was extremely good at his job answering any questions I had before I asked them. He made me feel very assured going forward and was happy to deal with any issues instantly an... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

We provide a fast, friendly, professional option to finance your vehicle with communication and clarity from making the application to driving away in the car. With our dedicated team of expert advisors, whether you’re a dealer or a customer you will never be in the dark and always in the drivers seat. As a broker, Kandoo has an extensive panel of lenders that allows us to consider all customer circumstances and technology that gives instant decisions without effecting your credit score.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(3,692)

1,105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straight forward and customer services…

Straight forward and customer services talked me through everything. No hassle at all , fast results . Perfect

17 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review! We’re delighted that you found the process straightforward and hassle-free, and that our team guided you through everything clearly. It’s great to hear that we delivered fast results and a positive experience.

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Friendly and helpful,great advise and …

Friendly and helpful,great advise and well researched quality products and smooth transaction of purchasing
Made the transactions easy,comfortable and enjoyable...definately reccommend

10 September 2026
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Reply from Kandoo Car Credit

Thank you for your fantastic review and recommendation! We’re delighted that you found our team friendly and helpful, and that their advice made purchasing your new car easy, comfortable and enjoyable. We hope you enjoy your new vehicle!

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Kirsty and all the team were so very…

Kirsty and all the team were so very helpful and extremely pleasant to deal with. I would highly recommend your company and will be back to you again when I need something.

9 September 2026
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Reply from Kandoo Car Credit

Thank you for your fantastic review and recommendation!

We're delighted to hear that Kirsty and the whole team were so helpful and made your experience with Kandoo Car Credit such a pleasant one.

It's especially wonderful to hear that you would recommend us to others and come back to Kandoo again in the future. We'll make sure your lovely feedback is passed on to Kirsty and the wider team so they get the recognition they deserve.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new vehicle and look forward to helping you again in the future! 🚗

Kind regards,
Kandoo Car Credit

Rated 4 out of 5 stars

They helped me find a car

They helped me find a car, but the garage I got the car from has been less than helpful since purchase. Some issues regarding the car but the warranty provided is as useful as a chocolate teapot.

They will help people out who have bad credit but beware some of the garages aren't great.

4 March 2026
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Reply from Kandoo Car Credit

Thank you for taking the time to share your feedback. We're pleased that we were able to help you find a car, but we're sorry to hear that your experience since purchasing the vehicle has not met your expectations.

We understand how frustrating it can be to experience issues with a vehicle and then feel that you're not receiving the support you expected from the supplying dealership or warranty provider.

We take concerns regarding the dealerships we work with seriously, and we'd like the opportunity to review what has happened, including the issues with the vehicle, the response from the supplying dealer and your experience with the warranty.

Please contact our Customer Support team and ask to speak with a manager, referencing this review, so we can locate your case and review the circumstances in full.

We appreciate your feedback, as experiences like this are important in helping us monitor the standards of the dealerships our customers purchase vehicles from.

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Great experience 👍

Joseph was very helpfull and kept me up to date with what was going on. Joseph found me exactly what l wanted. Would definitely recommend Kandoo Car Credit 👍

9 September 2026
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Reply from Kandoo Car Credit

Thank you for your fantastic review and recommendation! 👍

We're delighted to hear that Joseph was so helpful, kept you updated throughout the process and, most importantly, managed to find you exactly what you were looking for.

We'll make sure your brilliant feedback is passed on to Joseph so he gets the recognition he deserves.

Thank you for recommending Kandoo Car Credit. We hope you absolutely love your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Kandoo car credit was vary good and…

Kandoo car credit was vary good and helpful in giving me car finance and vary good in leting me know what was going on. I give 5 star rating

16 September 2026
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Reply from Kandoo Car Credit

Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐

We're delighted to hear that you found our team helpful throughout your car finance journey and that we kept you informed at every stage of the process.

Clear communication and making sure our customers feel supported is extremely important to us, so it's great to hear that you had such a positive experience.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

They where extremely helpful with…

They where extremely helpful with everything! Couldn't ask for better service.

16 September 2026
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Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that our team was extremely helpful throughout the whole process and that you couldn't have asked for better service.

Your kind words mean a lot to us, and we'll make sure your feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Excellent service thanks all sorted in…

Excellent service thanks all sorted in a under a week thanks again

10 September 2026
Unprompted review
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Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you received excellent service and that everything was sorted for you in under a week.

We really appreciate your kind feedback and will make sure it's shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Would highly recommend these guys

Would highly recommend these guys, made my experience stress free and we're there every step of the way, especially Rob 😀 so thank you so much from one very happy customer 😀

8 September 2026
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Reply from Kandoo Car Credit

Thank you for your fantastic review and recommendation! 😀

We're delighted to hear that we were able to make your experience stress-free and support you every step of the way.

A special thank you for mentioning Rob. It's brilliant to hear that he made such a positive difference to your experience, and we'll make sure your fantastic feedback is passed on to him so he gets the recognition he deserves.

Thank you for choosing Kandoo Car Credit. Nothing makes us happier than hearing from a very happy customer! We hope you absolutely love your new car and wish you many happy miles ahead. 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

The agent that dealt with me was very…

The agent that dealt with me was very kind and helpful

10 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your lovely review!

We're delighted to hear that your advisor was kind, helpful and made your experience with Kandoo Car Credit a positive one.

We'll make sure your kind feedback is shared with the team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Excellent service throughout the whole…

Excellent service throughout the whole applicaction process. Thank you so much 🙏

11 September 2026
Unprompted review
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review! 🙏

We're delighted to hear that you received excellent service throughout the entire application process and had such a positive experience with our team.

We really appreciate your kind words and thank you for choosing Kandoo Car Credit.

We hope you enjoy your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

I’m really happy with the results and

I’m really happy with the results and. They were very helpful with everything I had to deal with. They done a great job and was on hand as well thank you every one there.

15 September 2026
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Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you're really happy with the outcome and that our team was helpful and available whenever you needed support throughout the process.

It's great to know that everyone involved did such a good job and made your experience a positive one. We'll make sure your lovely feedback is shared with the whole team.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Quick friendly found me the car I…

Quick friendly found me the car I wanted with the spec I wanted happy to keep looking it took 6 weeks to find the right car
Kept me informed every step of the way

15 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that our team took the time to find you the right car with the exact specification you wanted, rather than rushing you into something that wasn't right for you.

Even though the search took six weeks, it's brilliant to know that the team kept looking, remained friendly and helpful, and kept you informed every step of the way until the right car came along.

Thank you for choosing Kandoo Car Credit. We hope the wait was worth it and that you absolutely love your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 4 out of 5 stars

Absolute support and helpful treatment…

Absolute support and helpful treatment from start to finish, big up to thomas and the crew

8 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you felt supported and well looked after from start to finish.

A special big up to Thomas and the crew! It's brilliant to know they made such a positive difference to your experience, and we'll make sure your feedback is passed on to them.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 1 out of 5 stars

Check cars better before you sort…

Check cars better before you sort finance

7 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for taking the time to leave your feedback. We're sorry to hear that you've experienced concerns with the vehicle following your purchase.

We understand how disappointing it can be to encounter problems with a vehicle so soon after collection. We take feedback regarding the quality of vehicles supplied by dealerships seriously and would like the opportunity to understand exactly what has happened in your case.

Please contact our Customer Support team and ask to speak with a manager, referencing this review, so we can review the vehicle, the supplying dealership and any issues you've experienced.

Your feedback will also help us continue to review the standards we expect from the dealerships we work with.

Kind regards,
Kandoo Car Credit

Rated 1 out of 5 stars

Was lead to belive I had 3yr warranty turns out I don't was told the price of the van I got was now 197 its 217 I now have no warmers with the van I have got and I have issues with the van

Was lead to belive I had 3yr warranty when picked the van up a told the garage a wouldn't need there warranty as I had 3 yrs with sandpaper turns out I don't am no left eith a van with no warranty then van was ment to be 197 a month its 217 the van has power sterring issues the garage that I got the van from won't give me the 3 month warranty they have agreed to look st the van in 2 weeks but there's not promising the will fix or fix it for free so am no potentially looking at a bill for a van I've had a week

13 September 2026
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Reply from Kandoo Car Credit

Thank you for taking the time to share your experience. We're sorry to hear about the concerns you've raised so soon after collecting your van.

We understand why you would be frustrated by the apparent difference between the warranty cover and monthly payment you believed had been agreed and what you subsequently understood to be in place. We're also concerned to hear that you've experienced a power steering issue after having the van for only a week.

We would like the opportunity to review exactly what was discussed and documented regarding the warranty, your finance agreement and the vehicle issue, as well as the communication with the supplying dealer.

Please contact our Customer Support team and ask for your case to be escalated to a manager, referencing this review, so we can investigate the circumstances and provide you with clear information on the next steps.

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Quick and easy from start to finish.

Quick and easy from start to finish.. Would highly recommend

3 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review and recommendation!

We're delighted to hear that you found the whole process quick and easy from start to finish.

We really appreciate you recommending Kandoo Car Credit to others and will make sure your kind feedback is shared with the team.

Thank you for choosing us. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Quick and easy

8 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your great review!

We're delighted to hear that you found the whole process quick and easy.

Thank you for choosing Kandoo Car Credit. We really appreciate your feedback and hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

What an amazing company

What an amazing company. Everything was so straight forward and all of the staff I spoke to were so nice and more than happy to help. Brilliant experience from start to finish. Would recommend 100%
Thank you Kandoo Car Credit 💜

11 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for such a fantastic review! 💜

We're delighted to hear that you had a brilliant experience from start to finish and found the whole process straightforward and easy.

It's especially lovely to hear that everyone you spoke with was friendly, helpful and more than happy to support you throughout your journey.

A 100% recommendation means a great deal to us, and we'll make sure your wonderful feedback is shared with the whole team.

Thank you for choosing Kandoo Car Credit. We hope you absolutely love your new car and wish you many happy miles ahead! 🚗

Kind regards,
Kandoo Car Credit

Rated 5 out of 5 stars

Really good

Really good. Rob has been amazing

10 September 2026
Kandoo Car Credit logo

Reply from Kandoo Car Credit

Thank you for your fantastic review!

We're delighted to hear that you had such a positive experience and that Rob has been amazing throughout the process.

We'll make sure your brilliant feedback is passed on to Rob so he gets the recognition he deserves.

Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗

Kind regards,
Kandoo Car Credit

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