Absolute pleasure dealing with kandoo What a team From start to finish and inbetween I was treated with politeness and helpfulness Had a big issue midway nothing to do with kandoo by the way... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant car credit finance company from the start searching to purchase journey especially Agent Ms Aimee Barker. I fully recommend this company to anyone who needs to purchase a car including trade... See more
Company replied
Really easy to see if you get accepted for car finance, a quick phone call after to let you know how much you’ve been approved for and discuss your budget once you’ve found a car they do all the hard... See more
Company replied
I dealt with Afzal and he was extremely good at his job answering any questions I had before I asked them. He made me feel very assured going forward and was happy to deal with any issues instantly an... See more
Company replied
Company details
Written by the company
We provide a fast, friendly, professional option to finance your vehicle with communication and clarity from making the application to driving away in the car. With our dedicated team of expert advisors, whether you’re a dealer or a customer you will never be in the dark and always in the drivers seat. As a broker, Kandoo has an extensive panel of lenders that allows us to consider all customer circumstances and technology that gives instant decisions without effecting your credit score.
Contact info
1st Floor, Beech Court, M60 Office Park, M27 8FF, Manchester, United Kingdom
- 0161 850 5354
- support@kandoocarcredit.co.uk
- kandoocarcredit.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Kandoo Car Credit
Thank you for your great review!
We're delighted to hear that you found the whole process easy and straightforward.
We really appreciate your feedback and thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Got my finance in no time at all,very…
Got my finance in no time at all,very helpful and patient, the staff are amazing, being a elderly person they talked me through it all,so thank you so much for all your help.
3 September 2026
Reply from Kandoo Car Credit
Thank you for your wonderful review!
We're delighted to hear that everything was arranged so quickly and that our team was helpful, patient and took the time to talk you through each stage of the process.
Making sure our customers feel comfortable, informed and supported throughout their journey is extremely important to us, so your comments will mean a lot to the team.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car and wish you many happy miles ahead! 🚗
Kind regards,
Kandoo Car Credit
I recently passed my driving test first…
I recently passed my driving test first time and was looking for a solution to get my first car. These guys were very friendly polite and highly informative and helped every step of the way to make sure I was able to get my very first car!
3 September 2026
Reply from Kandoo Car Credit
Firstly, congratulations on passing your driving test first time! 🎉🚗
Thank you for choosing Kandoo Car Credit to help you with such an exciting milestone. We're delighted to hear that our team was friendly, polite and informative, and supported you every step of the way towards getting your very first car.
We'll make sure your fantastic feedback is shared with the team.
Thank you again for choosing Kandoo Car Credit. Enjoy the freedom of your first car, drive safe and we wish you many happy miles ahead!
Kind regards,
Kandoo Car Credit
Very simple process which was more than…
Very simple process which was more than adequately described and updated throughout. The people I dealt with were all lovely. I would not hesitate to recommend this company to others.
10 September 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your fantastic review and recommendation!
We're delighted to hear that you found the process simple and that everything was clearly explained, with regular updates keeping you informed throughout.
It's also wonderful to hear that everyone you dealt with was friendly and helpful. We'll make sure your lovely feedback is shared with the team.
Thank you for recommending Kandoo Car Credit to others. We really appreciate your support and hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
The service was efficient and explained…
The service was efficient and explained well, the staff I spoke to were polite and helpful..
Customer service seems really good. I'd definitely recommend to others
10 September 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your fantastic review and recommendation!
We're delighted to hear that you found the service efficient and everything was clearly explained throughout the process. It's also great to know that everyone you spoke with was polite, helpful and provided you with such a positive customer service experience.
We really appreciate you recommending Kandoo Car Credit to others and will make sure your lovely feedback is shared with the team.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Staff
Every member of staff was polite and very helpful. One thing in particular i liked was the communication ,i knew what was happening all through the process.
10 September 2026
Reply from Kandoo Car Credit
Thank you for your fantastic review!
We're delighted to hear that every member of the team you dealt with was polite and helpful throughout your experience.
It's particularly great to hear your comments about our communication. We know how important it is to keep customers informed at every stage, so we're pleased that you always knew what was happening and what the next steps were.
We'll make sure your brilliant feedback is shared with the team.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Kandoo Car Credit and team were very…
Kandoo Car Credit and team were very helpful. Not only did they find my very choice of car, they facilitated the financing, and made driving my new careasy. Thank you all involved.
2 September 2026
Reply from Kandoo Car Credit
Thank you for your fantastic review!
We're delighted to hear that our team was able to help you find the car you really wanted and support you throughout the finance process, making everything as easy and straightforward as possible.
We'll make sure your kind words are shared with everyone involved in your journey.
Thank you for choosing Kandoo Car Credit. We hope you absolutely love your new car and wish you many happy miles ahead! 🚗
Kind regards,
Kandoo Car Credit
Do your research
Very quick to get the process started that they forget to explain that they have fund release days so you think your set up to get your car when in reality if it doesn’t coincide with the Friday or Tuesday release day the car isn’t then readily available for you to collect. Disappointed, maybe slow down pushing customers through that “let’s get a car process” just to get the commission and start explaining to customers what the actual process is from start to finish. A little bit annoying that you deal with so many operators and that they spam you with calls that the next operator doesn’t know what stage you are at in the process. From Friday to Wednesday I’ve had 35 calls in reality I probably only needed 6 of those calls.
9 September 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for taking the time to leave such detailed feedback. We're sorry to hear that parts of the process have left you feeling disappointed and frustrated.
We completely understand your point regarding the collection and fund release process. Customers should have a clear understanding of the journey from start to finish, including any timescales that could affect when their vehicle is available for collection. We will be reviewing your feedback with the relevant teams to ensure this is communicated as clearly as possible.
We're also concerned to hear that you received 35 calls between Friday and Wednesday. We appreciate that different departments may need to contact customers at different stages, but communication should feel coordinated and helpful rather than repetitive, and you shouldn't feel that you're having to explain what stage you're at each time someone contacts you.
Your comments regarding the pace of the process and communication between departments are valuable to us and will be fed back to the management team.
We would also like the opportunity to review your individual journey and contact history. Please contact our Customer Support team and ask to speak with a manager, referencing this review, so we can understand exactly what happened and address any outstanding concerns.
Kind regards,
Kandoo Car Credit
They have been amazing
They have been amazing and even supported me when I had a few issues with the car. Only bit I didn’t like is they tell you have been approved but last minute you still have to go to the underwriters. But they were amazing
2 September 2026
Reply from Kandoo Car Credit
Thank you for taking the time to leave us your feedback!
We're delighted to hear that you had such a positive experience with Kandoo Car Credit and, importantly, that our team continued to support you when you experienced a few issues with the vehicle.
We also appreciate your feedback regarding how the finance approval process was communicated. We understand how being told you are approved and then having further underwriting checks later in the process could cause confusion. Clear communication around each stage is extremely important, and we'll make sure your comments are fed back to the relevant team.
Thank you again for your kind words and for choosing Kandoo Car Credit. We're really pleased that overall you found the team amazing, and we hope you enjoy your car! 🚗
Kind regards,
Kandoo Car Credit
Having to find the right car was no…
Having to find the right car was no trouble at all , even if I did have a long list of requirements! Afzal found the perfect car and financial right for me. Everyone was extremely polite and helpful. I would definitely recommend kandoo .
4 September 2026
Reply from Kandoo Car Credit
Thank you for your fantastic review and recommendation!
We're delighted to hear that Afzal was able to work through your list of requirements and help you find the perfect car, along with a finance option that suited your circumstances.
It's also wonderful to hear that everyone you dealt with was polite and helpful throughout the process. We'll make sure your brilliant feedback is passed on to Afzal and the wider team.
Thank you for recommending Kandoo Car Credit. We hope you absolutely love your new car and wish you many happy miles ahead! 🚗
Kind regards,
Kandoo Car Credit
Reply from Kandoo Car Credit
Thank you for your great review!
We're delighted to hear that you found our team helpful, friendly and professional throughout your experience.
We really appreciate your kind feedback and thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Very dissatisfaction on my request am…
Very dissatisfaction on my request am not happy at all.
1 September 2026
Reply from Kandoo Car Credit
Thank you for taking the time to leave your feedback. We're sorry to hear that you're unhappy with how your request has been handled.
We would really like the opportunity to understand what has happened and review your concerns properly. Please contact our Customer Support team and ask to speak with a manager, referencing this review, so we can locate your case and look into the circumstances surrounding your request.
We take customer feedback seriously and would welcome the opportunity to understand your concerns and provide you with a clear response.
Kind regards,
Kandoo Car Credit
The easiest car finance experience ever…
The easiest car finance experience ever Remi was so helpful and within a week I was driving away in the car they helped me find. Can’t recommend this company enough
1 September 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your fantastic review and recommendation!
We're delighted to hear that this was your easiest car finance experience ever and that Remi was so helpful throughout the process.
It's brilliant to know that within just a week you were driving away in the car our team helped you find. We'll make sure your fantastic feedback is passed on to Remi so they get the recognition they deserve.
Thank you for recommending Kandoo Car Credit. We hope you absolutely love your new car and wish you many happy miles ahead! 🚗
Kind regards,
Kandoo Car Credit
You Kandoo this.
Aimee Barker has been my point of contact for most of this journey and has made it very transparent about what will happen, what’s need and how to find any information needed, in all fairness everybody I have had dealings with has been helpful and informative. The process was easy and guidance is always to hand.
25 August 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your fantastic review!
We're delighted to hear that Aimee Barker has provided you with such clear and transparent support throughout your journey. It's great to know that she explained what would happen at each stage, what was needed from you and where to find any information along the way.
We're equally pleased to hear that everyone else you've dealt with at Kandoo has been helpful and informative, and that you found the overall process easy with guidance always available when you needed it.
We'll make sure your brilliant feedback is passed on to Aimee and the wider team so they get the recognition they deserve.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Reply from Kandoo Car Credit
Thank you for your great review!
We're really pleased to hear that you received good service and that our team was able to help you straight away.
We really appreciate your feedback and thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Reply from Kandoo Car Credit
Thank you for your lovely review!
We're delighted to hear that you found our team helpful, polite and attentive to detail throughout the process.
We really appreciate your kind feedback and will make sure it's shared with the team.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Reply from Kandoo Car Credit
Thank you for your great review!
We're delighted to hear that you found the whole process easy and straightforward.
We really appreciate your feedback and thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Very helpfull got the deal I wanted…
Very helpfull got the deal I wanted can't wait to do a deal again thanks
7 September 2026
Reply from Kandoo Car Credit
Thank you for your fantastic review!
We're delighted to hear that you found our team so helpful and that we were able to help you secure a deal you were happy with.
It's brilliant to know that you'd choose Kandoo Car Credit again in the future. We really appreciate your support and look forward to helping you again when the time comes!
Enjoy your new car and many happy miles ahead! 🚗
Kind regards,
Kandoo Car Credit
All Process is very easy & Quick .In…
All Process is very easy & Quick .In every point they are helping lots & Nice Behaviour AllTime.Thankyou All Time.
5 September 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your fantastic review!
We're delighted to hear that you found the whole process easy and quick, and that our team was helpful and friendly at every stage.
We really appreciate your kind words and will make sure your lovely feedback is shared with the team.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Only gave 4 stars due to it's not…
Only gave 4 stars due to it's not always possible to get the car you really want, obviously a credit rating issue depending on what you're score actually is.
But I will say the staff do go above & beyond to really get you the best deal they possibly can.
So a big thank you for helping me get my C3 1.5 blue hdi that now enables me to take my Daughter to School 🎒.
The whole process is very straight forward from start to finish, being able to view cars on my phone & save a few I liked was very straight forward,I kept the search within around 50 miles but being in Cornwall the prices tend to be higher,but if you're looking for better deals then travel further up the line to save money.
Hopefully all goes well with my C3 but always a unknown when buying a second hand car over HP but at least you get 3 Months warranty from place of purchase with a option of taking out a longer warranty when you collect your car.
Overall a great service & once again many thanks 👍.
24 August 2026
Reply from Kandoo Car Credit
Thank you for taking the time to leave such a detailed review and for your 4-star rating!
We're really pleased to hear that our team went above and beyond to help you explore the options available and ultimately get you into your Citroën C3 1.5 BlueHDi. Most importantly, it's wonderful to hear that your new car means you'll now be able to take your daughter to school.
We're also glad you found the process straightforward from start to finish, particularly being able to browse and save vehicles on your phone while finding the right option for you.
We really appreciate your balanced and helpful feedback about vehicle choice, location and your overall experience. We'll make sure your kind comments are shared with the team.
Thank you again for choosing Kandoo Car Credit. We hope your C3 serves you and your family brilliantly and wish you many happy miles ahead! 👍
Kind regards,
Kandoo Car Credit
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