JW Wood Reviews 

198
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout various processes. People frequently highlight the excellent service, noting how smooth and stress-free their experiences were. Reviewers also appreciate the outstanding customer service, characterized by clear communication and timely updates. The company's quick response times further contribute to a positive and efficient overall experience for many consumers. However, some people were dissatisfied with aspects of staff conduct, mentioning experiences that felt unprofessional or unhelpful. Reviewers described situations involving a lack of discretion during viewings and instances where staff were perceived as unhelpful or rude.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff,... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional an... See more

Company replied

Rated 5 out of 5 stars

The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process fr... See more

Company replied

Rated 5 out of 5 stars

I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood m... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England


Contact info

  • Old Elvet 7, DH1 3HL, Durham, United Kingdom

  • jww.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(198)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

I've had a great experience with JWW…

I've had a great experience with JWW darlington buying my property. They are professional and know what they are doing. They updated me each step and followed up with each parties. Even though it was my first experience buying a property I had worried about hardly nothing..

2 May 2025
Unprompted review
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Reply from JW Wood

Thank you for your lovely review! We’re so pleased to hear that our team at JWW Darlington made your first property purchase a worry-free experience. Wishing you happiness in your new home!

Rated 5 out of 5 stars

Recommendation for Darlington JWW

The Darlington office handled the sale of the property exceptionally well - dealt with scheduling and conducting all the viewings, constant communication and advice throughout. Highly recommend.

1 May 2025
Unprompted review
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Reply from JW Wood

Thank you for your recommendation! We’re thrilled to hear our team at Darlington made the process smooth with great communication and support. Wishing you all the best!

Rated 5 out of 5 stars

Team Woods are the best!

Professional, efficient and friendly service from all of the Team at the Durham office. We are selling and buying via Woods .
This is a very well run estate agency and clearly a team effort. Thank you Team Woods you're the best!

31 May 2025
Unprompted review
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Reply from JW Wood

Thank you for your wonderful feedback! We’re thrilled to hear about your great experience with our Durham team. It’s always a pleasure to help with both selling and buying.

Rated 5 out of 5 stars

Excellent service at JW Wood Durham

Excellent service at JW Wood Durham. Geoff came to the house and gave great advice, honest opinion and up-to-date information on current selling market conditions. This is the third time I've used JWW and I wouldn't go anywhere else. The house sold within the first week. Julie Prendergast dealt with all viewings and advertising and marketing. She kept me updated with viewings and feedback from potential buyers, and was always available at the end of the phone. Julie is very friendly, highly efficient and knowledgeable when dealing with the sales process. Absolutely recommended. Thank you!

5 June 2025
Unprompted review
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Reply from JW Wood

Thank you for your incredible feedback and continued trust in us! We’re so pleased Geoff and Julie provided the support and expertise you needed, and it’s fantastic to hear your house sold so quickly. Your recommendation means the world to us—we’re always here to help!

Rated 5 out of 5 stars

I've had a fantastic experience letting with JWW

I've had a fantastic experience letting my properties with Paige and the JW Wood team at the Darlington branch over the past years and have nothing but the highest praise for them.

Any issues I've had, have been handled promptly and efficiently alongside wonderful customer service. They even found me a great builder when one of my rentals needed a renovation.

Paige, Gill, Fiona and the team have been an absolute pleasure to work with and I'll certainly be letting more properties with JW Wood in future! A***

22 May 2025
Unprompted review
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Reply from JW Wood

Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a fantastic experience letting your properties with Paige, Gill, Fiona, and the team at our Darlington branch.

Rated 5 out of 5 stars

Outstanding

JW Wood Durham recently sold my mum's property. They could not have been more helpful, kind and supportive during the entire process. Thank you so much to Jonathan, Julie and her team. Having to use other agents for viewing other properties has only highlighted the professional and experienced attitude of JW Woods in comparison. ******

7 May 2025
Unprompted review
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Reply from JW Wood

Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that Jonathan, Julie, and the team at our Durham branch provided such helpful, kind, and supportive service throughout the process of selling your mum’s property. Your praise means a great deal to us, and it’s wonderful to know that our professionalism and experience stood out to you. We truly appreciate your feedback and wish you and your mum all the very best for the future. If there’s anything else we can assist you with, we’re always here to help!

Rated 5 out of 5 stars

Great service

Great service , Sarah Perrin . From Durham branch was great and made the whole process of letting my property stress free .

15 May 2025
Unprompted review
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Reply from JW Wood

Thank you for your wonderful feedback! We're so pleased to hear that Sarah Perrin from our Durham branch provided you with great service and made the process of letting your property stress-free.

Rated 5 out of 5 stars

I was the buyer of the property sold by Sarah Graham of JW Woods.

I was the buyer of the property sold by JW Wood. Sarah Graham was excellent and very swift with arranging the necessary information to be exchanged. As a first time buyer, I would highly recommend to anyone. No stress, easy experience!

13 May 2025
Unprompted review
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Reply from JW Wood

Thank you so much for your kind words! We’re delighted to hear that Sarah was able to make your first-time buying experience smooth and stress-free. Your recommendation means a lot to us, and we’re thrilled to have been part of this exciting milestone. Best wishes in your new home!

Rated 5 out of 5 stars

Recommendation for JW Wood in Darlington

The Darlington team have been fantastic during the whole process of selling my mum's house. Every member of the team has been friendly, professional and efficient.

9 May 2025
Unprompted review
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Reply from JW Wood

Thank you for your lovely review! We’re so pleased to hear that the Darlington team could provide fantastic service throughout the process of selling your mum’s house. Being friendly, professional, and efficient are values we always strive to uphold, and it’s wonderful to know the team made this experience a positive one for you.

Rated 5 out of 5 stars

The Darlington team were great in…

The Darlington team were great in dealing with the sale of my property!

9 May 2025
Unprompted review
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Reply from JW Wood

Thank you for your kind review! We’re delighted to hear that the Darlington team could make your property sale a positive experience.

Rated 5 out of 5 stars

The Darlington team have been…

The Darlington team have been absolutely brilliant in supporting the sale of my house. They have taken a lot of stress off me during a difficult personal period. I can't praise them enough.

9 May 2025
Unprompted review
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Reply from JW Wood

Thank you so much for your kind review! We’re truly humbled to hear how much support our Darlington team was able to provide during such a challenging time.

Rated 5 out of 5 stars

Thorough, efficient, considerate, and understanding

Excellent communication and attention to detail with understanding what a stressful time house buying and selling can be for sellers and buyers. It's the human element to the service for which I'm writing this review, and which was very much appreciated. And in that vein I've got to commend consultant, Nicky Hall, for delivering all these qualities at Woods.

8 May 2025
Unprompted review
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Reply from JW Wood

Thank you so much for your thoughtful review! We're thrilled to hear that our communication, attention to detail, and the human touch we bring to our service made a difference during such an important time.

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. Prompt and helpful.

30 April 2025
Unprompted review
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Reply from JW Wood

Thanks for the 5 star review. Let us know if we can assist in any other way.

Rated 5 out of 5 stars

Julie and Sarah were so friendly and…

Julie and Sarah were so friendly and helpful throughout the full process! Will 100% be recommending to others. Credit to the company

28 April 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for your wonderful review! We’re thrilled to hear that Julie and Sarah made such a positive impact during your experience.

Rated 5 out of 5 stars

Superb!

Another great marketing and sales experience from the team at JW Wood. My mother has used them over the years and they have always been excellent. They seem to have a better pool of buyers and the house was sold in a couple of weeks which was amazing.

There is a downside, we used their conveyancing services which were terrible and very stressful to deal with. They were so slow that we ended up being stung for SDLT, communication was none existent too. I had to source seperate independent additional legal advice which cost us as they were getting things wrong with one thing and another. They're not directly part of JW Wood and therefore the above is not a reflection on JW Wood whose aftersales team were as frustrated as we were. A big thank you to Kelly in JW Wood aftersales for helping us sort out the conveyancers, you were superb! Thank you.

So a massive thank you to Geoff, Sarah, Julie and team JW Wood. We're in our new property, mother is safer for it and we are very very happy because of all your help. I wouldn't use anybody else because JW Wood have always delivered a fantastic five star service.

Thank you! 🙂

June & Stephen

25 April 2025
Unprompted review
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Reply from JW Wood

Thank you, June & Stephen, for taking the time to share your experience! We’re so pleased to hear that your sales and marketing experience with our team was excellent and that we could help you achieve a quick sale. Your kind words about Kelly, Geoff, Sarah, Julie, and the rest of the team truly mean a lot to us, and we’ll make sure to pass your thanks along to them.

We’re sorry to hear about the difficulties you encountered with the conveyancing service. While this service is not directly part of JW Wood, we completely understand how frustrating and stressful this must have been for you. It’s great to know that Kelly was able to step in and provide support during such a challenging time.

Rated 5 out of 5 stars

Friendly and easy to deal with.

Friendly and easy to deal with.
Very happy with service.

15 April 2025
Unprompted review
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Reply from JW Wood

Thank you for the 5 star review. Let us know if we can assist in any other way.

Rated 5 out of 5 stars

115 years of service and it shows!!

Chris Clarkson and Sarah Graham and their colleagues at the Durham Office are incredibly friendly and super professional. The buying journey is just so efficient, smooth and informed. Everything that comes from an esteemed and reputable estate agent who have been in business since 1910. One hundred and fifteen years of experience. It shows in everything they do!! Thank you to J W WOODS for a top class service. 🙏🙏🙏

11 April 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for your kind and thoughtful review! We are absolutely delighted to hear that Chris Clarkson, Sarah Graham, and the team at the Durham Office have made your buying journey so smooth, efficient, and informed. Your recognition of our long-standing reputation truly means a lot to us, and we’re so grateful for the opportunity to assist you.

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