JW Wood Reviews 

198
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout various processes. People frequently highlight the excellent service, noting how smooth and stress-free their experiences were. Reviewers also appreciate the outstanding customer service, characterized by clear communication and timely updates. The company's quick response times further contribute to a positive and efficient overall experience for many consumers. However, some people were dissatisfied with aspects of staff conduct, mentioning experiences that felt unprofessional or unhelpful. Reviewers described situations involving a lack of discretion during viewings and instances where staff were perceived as unhelpful or rude.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff,... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional an... See more

Company replied

Rated 5 out of 5 stars

The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process fr... See more

Company replied

Rated 5 out of 5 stars

I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood m... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England


Contact info

  • Old Elvet 7, DH1 3HL, Durham, United Kingdom

  • jww.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(198)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Very supportive

Throughout the whole process have felt informed and kept up to date
Denise has ensured timely follow up and feedback after viewings
Supporting us with the processes involved for both selling & buying

20 August 2025
Unprompted review
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Reply from JW Wood

Thank you for your kind words! We're thrilled to hear you felt supported and informed throughout the process. Denise will be delighted to know her efforts made a difference.

Rated 5 out of 5 stars

Lauren Pike absolutely fab very nice…

Lauren Pike absolutely fab very nice and helpful picking up on email n calls for response thnk u five stars

15 August 2025
Unprompted review
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Reply from JW Wood

Thank you for the glowing review! We're so glad Lauren could provide such fantastic support. She’ll be thrilled to hear your kind words.

Rated 5 out of 5 stars

My experience with JWW was incredible

My experience with JWW was incredible. Fiona and the whole team are amazing. They helped me from day one till now with everything. They cleared all my doubts immediately and updating me with everything.

14 August 2025
Unprompted review
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Reply from JW Wood

Thank you for your amazing feedback! We're so pleased to hear Fiona and the team were there for you every step of the way.

Rated 1 out of 5 stars

I would never buy a house again from this estate agent …

I would never buy a house again from this estate agent ! From complete lies in the process to even finding out from the seller the same poor experience! It has been shambolic… it has been on occasions intrusive …a key point is use Darlington branch but the sale is supervised by Durham .. staff quoted “we aren’t trusted”
Best of luck to sellers and buyers mine took 7 months and felt I need to placate to ensure it was successful … very stressful indeed !

31 January 2025
Unprompted review
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Reply from JW Wood

Thank you for sharing your feedback. We're truly sorry to hear about your experience and the challenges you faced during the process. This is not the level of service we strive to provide, and we take your concerns very seriously. We would appreciate the opportunity to discuss this further and address the issues you’ve raised. Please feel free to reach out to us directly so we can work towards a resolution.

Rated 5 out of 5 stars

Super service

Great service from valuation to sale to agreed sale ...kept informed and very efficient

5 August 2025
Unprompted review
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Reply from JW Wood

Thank you for your kind words! We're delighted to hear you found the service efficient and well-communicated from start to finish. Wishing you all the best.

Rated 5 out of 5 stars

Highly recommend the Durham JJ Wood team have been…

The Durham JJ Wood team have been excellent throughout the process of selling and buying our house, Julie, Ann, Nicky and Jonathan have given us superb step by step advice on all aspects of the process, I would highly recommend J J Wood

25 July 2025
Unprompted review
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Reply from JW Wood

A lovely review thank you and we are delighted that several of our team were able to contribute to a positive experience both in buying and selling.

Rated 5 out of 5 stars

I would highly recommend JWW

I would highly recommend JWW. Top class service from the beginning.
Martyn & Stacey are superb, professional, efficient, friendly genuinely lovely people.
Very grateful.

21 June 2025
Unprompted review
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Reply from JW Wood

A lovely review thank you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

From viewing to purchase

From informing us of the property for sale, arranging viewings to issuing the Memorandum of Sale, Nicky was pleasant, supportive and very efficient

11 July 2025
Unprompted review
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Reply from JW Wood

Thank you for your feedback! We're delighted to hear that Nicky provided such pleasant, supportive, and efficient service throughout the process.

Rated 5 out of 5 stars

My experience with JWW Durham has been…

My experience with JWW Durham has been excellent. Sarah Graham has acted very professionally and kept me informed of any progress in the process regarding the purchase with prompt action. Highly recommend.

15 July 2025
Unprompted review
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Reply from JW Wood

Thank you for your kind words and recommendation! We're thrilled to hear Sarah provided you with professional and prompt service throughout your purchase process.

Rated 5 out of 5 stars

I had great service from All at J W…

I had great service from All at J W Woods. From firstly purchasing my home through them. Julie who showed me around informing me of everything I asked. To the staff keeping me uptown date with my purchase. Again when I sold the property (I wanted the garden to build my new home in). Gary visiting and going through the sales procedure. Again, Julie bringing a seller to view and helping with the sale. Tony keeping me upto date with the seller this time. My whole experience was easy and smooth. Thank you to all staff at J W Woods

9 May 2025
Unprompted review
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Reply from JW Wood

Thank you for your kind words—it's wonderful to hear that our team made your buying and selling experience smooth and enjoyable!

Rated 5 out of 5 stars

The Darlington Team have been very…

The Darlington Team have been very helpful with me buying a property with lots of advise when not too sure about things.

19 June 2025
Unprompted review
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Reply from JW Wood

Thank you for your kind words! We're so glad our Darlington team could assist you throughout your property purchase and provide helpful advice along the way.

Rated 5 out of 5 stars

JW Wood - Simply the Best

From the moment I contacted JW Wood, the level of service was excellent. Caitlin and Chris in particular went above and beyond to help us purchase our dream house - answering all of our queries both over the telephone and in person.
Thank you to all of the staff that helped with our purchase.

30 June 2025
Unprompted review
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Reply from JW Wood

Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with JW Wood. Caitlin and Chris will be thrilled to know they made such a positive impact and were able to assist you in purchasing your dream home.

Rated 5 out of 5 stars

Patient

Patient, friendly and very helpful throughout the process. The Darlington branch has been more than helpful with me being a first time buyer and would highly recommend.
Cheers to the whole team!

9 June 2025
Unprompted review
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Reply from JW Wood

Thank you so much for your kind words and recommendation! We're thrilled to hear that our Darlington team could make your first-time buying experience smooth and enjoyable.

Rated 5 out of 5 stars

The Darlington Team are outstanding in…

The Darlington Team are outstanding in their professionalism. They have kept me informed of any developments at all times. Extremely courteous and friendly. It can be daunting having to sell or buy a property. The Darlington Team will do their utmost to put you at ease and assist with your very important financial and residential decisions and processes

2 July 2025
Unprompted review
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Reply from JW Wood

Thank you for your kind words! We're thrilled to hear that our professionalism, communication, and support made your experience smooth and reassuring.

Rated 5 out of 5 stars

Professional

Professional, attention to detail, friendly and great communicators are just some of the words I would use when describing JWWOODS. From the valuation onwards this has been a very very positive experience. Anne at Durham office is incredibly diligent and has been keeping me informed on every detail. I would highly recommend Woods for all of your buying and selling needs.

30 June 2025
Unprompted review
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Reply from JW Wood

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with JW Wood, and we truly appreciate your kind words about our team.

Rated 5 out of 5 stars

Good services

Everything was organized very well

20 June 2025
Unprompted review
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Reply from JW Wood

Thank you for the 5 star review :)

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service from Julie Pendergast when we bought our dream bungalow and now the same excellent service from Julie and Ann in the selling of our original property. This team are ‘on the ball’ !! Thankyou ladies 👍

23 June 2025
Unprompted review
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Reply from JW Wood

Thank you so much for your fantastic feedback! We’re delighted to hear Julie and Ann provided excellent service both with your dream bungalow and in selling your original property.

Rated 5 out of 5 stars

Fantastic Letting Agent

I recently viewed and let a house with Sarah Perrin at JW Wood Lettings and she was absolutely fantastic throughout the entire process. This is my first home I have let on my own and Sarah made the entire process much easier to manage, she communicated every stage with me and had the entire process complete in a couple of weeks. She is a fantastic asset to the team and a lovely person who made me feel at ease throughout! I couldn’t recommend the company and Sarah more if I tried. 5⭐️

24 May 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for your glowing review! We're thrilled Sarah made your first letting experience smooth and stress-free. She truly is a star, and we’re lucky to have her on the team. Wishing you all the best in your new home! 🌟

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