Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional an... See more
Company replied
The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process fr... See more
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I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood m... See more
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Company details
Written by the company
Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England
Contact info
Old Elvet 7, DH1 3HL, Durham, United Kingdom
- jww.co.uk
4.7
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Brilliant service from start to finish
Brilliant service from start to finish. House on website on the website and sold the following Wednesday.
10 April 2025
Unprompted review
Reply from JW Wood
Thank you for your fantastic review! We’re thrilled to hear you had such a brilliant experience and that the process was so efficient from start to finish. Having the house listed and sold so quickly is an achievement we’re proud of, and it’s wonderful to know you are satisfied with the outcome.
I have been very pleased with the…
I have been very pleased with the service I have received from JW Wood, thank you.
9 April 2025
Unprompted review
Reply from JW Wood
Thank you so much for sharing your kind feedback! We’re delighted to hear that you’ve been pleased with the service you received from JW Wood.
Very professional
Very professional
Covered all the bases
Provided updates at every point of purchasing the property and letting out to tennants
21 February 2025
Unprompted review
Reply from JW Wood
Thank you so much for your wonderful feedback! We’re delighted to know you felt well-informed during every step of purchasing the property and letting it out to tenants. Providing clear updates and ensuring every detail is covered is something we take great pride in. It’s fantastic to hear that our communication and thorough service made a difference for you. Thanks again for choosing us, and we’re here if you need anything in the future!
Very professional and excellent…
Very professional and excellent communication from staff.
Only negative was the 11 day delay in my house going on market from initial valuation.
House sold at first viewing so very happy. Thank you
28 March 2025
Unprompted review
Reply from JW Wood
Thank you so much for your kind feedback! We’re delighted to hear you found our communication professional and that your house sold on the very first viewing—that’s fantastic news! We also appreciate your patience regarding the 11-day delay, and we’re always striving to streamline our processes wherever possible.
The Darlington Team
The Darlington Team have been very helpful giving realistic, practical and knowledgeable advice. They have always been very pleasant, easy to contact and good at updating me. I would happily recommend them.
1 April 2025
Unprompted review
Reply from JW Wood
Thank you for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that you found the Darlington team to be so helpful and knowledgeable, providing you with realistic and practical advice.
Amazing company
Amazing company, very friendly and helpful staff, Tony especially has gone above and beyond to help iron out a few solicitor issues, should I ever need to use a local estate agents in the future I will definitely be using JW Woods.
2 April 2025
Unprompted review
Reply from JW Wood
Thank you so much for your fantastic feedback and kind words about our team. We’re delighted to hear that you had such a positive experience with us.
A special thank you for highlighting Tony’s efforts—we’re thrilled to know he was able to go above and beyond to assist you with resolving the solicitor issues. Our team is dedicated to providing the best possible support to our clients, and your satisfaction means the world to us.
All the staff at JWW are very helpful…
All the staff at JWW are very helpful and supportive I am 84 after all!
2 April 2025
Unprompted review
Reply from JW Wood
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that you’ve found our team to be helpful and supportive throughout your time with us.
Your trust in us means so much, and it’s always our goal to ensure that every customer feels valued and cared for, no matter their circumstances.
JW Wood The very best estate agent
JW Wood thank you for your great service they give truthful and sound advise and back this up with a first class customer service couldn’t fault them wouldn’t go anywhere else the whole team in Darlington go the extra mile for there customers absolutely brilliant team
2 April 2025
Unprompted review
Reply from JW Wood
Thank you for leaving us a 5 star review, our Darlington team were delighted to read your feedback.
Sarah at JW is excellent
Sarah at JW is excellent, proactive and helpful. Highly recommend her for help problem solving.
28 March 2025
Unprompted review
Reply from JW Wood
We might be biased but we agree! Thanks very much for leaving a review and awarding a 5 star service rating.
I have dealt with j.w.woods quite a few…
I have dealt with j.w.woods quite a few times over a period of a few years for selling property and purchasing properties and have always had a fantastic and professional service.
17 March 2025
Unprompted review
Reply from JW Wood
Thank you so much for your continued trust in JW Wood! We're delighted to hear you've consistently received fantastic and professional service over the years.
Great service from Fiona
We have had a fantastic experience with Fiona from the lettings team. Thank you Fiona! Highly recommended, Paul and Stephanie
22 March 2025
Unprompted review
Reply from JW Wood
Thank you for leaving Fiona in our lettings team a lovely review. We hope to work with you again.
I use Wood for the letting of the…
I use Wood for the letting of the properties I have in Darlington. They are very good at finding excellent tenants. Minor repairs are done quick and efficiently major ones they give me a heads up and can then deal with them.
24 March 2025
Unprompted review
Reply from JW Wood
Hi Sarah. A huge thanks from our Darlington lettings team for the very positive review.
Always get excellent service and…
Always get excellent service and feedback, pleasure to do business with.
24 March 2025
Unprompted review
Reply from JW Wood
Thank you for leaving us a 5 star review. Please reach out if we can assist in any other way.
The staff were so professional
The staff were so professional. They guided you through the process and always helped when questions were asked. I would recommend friends in the future.
18 March 2025
Unprompted review
Reply from JW Wood
Good morning Mr Burns. Thank you for your 5 star review and we are grateful for any recommendation you make on our behalf.
Darlington staff very helpful and…
Darlington staff very helpful and polite. Always have time to answer queries
20 March 2025
Unprompted review
Reply from JW Wood
Thank you Mrs Couch for taking the time to leave us a review. If we can assist in anyway please let us know.
House Sale
Had a roller coaster ride with a sale but nothing was any trouble for team,kept me informed and upto date.Thank you again
14 March 2025
Unprompted review
Reply from JW Wood
If only everything in life was simple! Its the end result that counts and thank you for your trust in us getting you to the end of a successful sale.
Ellie Bass is very good and supportive…
Ellie Bass is very good and supportive in every manners I am very satisfied for the services also response very quickly and sort out all problems.thank you so much keep it up great work
19 March 2025
Unprompted review
Reply from JW Wood
We are very grateful for the 5 star review. Let us know if we can assist in anyway going forwards.
landlord review
We have been dealing with JW Wood over the past few months. We have found that Ellie Bass, our property manager has dealt with our questions efficiently and promptly. Guiding us through what has been a tricky process at times. Thank you Ellie.
18 March 2025
Unprompted review
Reply from JW Wood
Thank you Susan for taking the time to leave a review for Ellie in our Durham Lettings team. We are pleased you had a good experience and look forward to working with you again in the future.
I have used JW Wood on several…
I have used JW Wood on several occasions when buying and selling properties and I have always found them to be extremely efficient, friendly and helpful. Julie Pendergast has been very supportive throughout the process, ringing regularly with updates and offering encouragement and practical advice. Ann Stobbart has been very efficient and professional in helping to secure my sale. Julie and Ann have exceptional customer service skills. I am so grateful to them both and can recommend without hesitation.
13 March 2025
Unprompted review
Reply from JW Wood
Thank you so much for your kind and thoughtful review! We’re delighted to hear about your positive experiences with our team over the years. Your continued trust in JW Wood means a great deal to us.
Amazing service from Darlington branch…
Amazing service from Darlington branch and hope to complete service soon. The team at Darlington are really helpful and will try to help you as much as possible.
18 February 2025
Unprompted review
Reply from JW Wood
A huge thanks from our Darlington team for taking the time to leave a positive 5 star review. Let us know if we can assist in any way.
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