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Just Insure Reviews 

608
•
TrustScore 4.5 out of 5

4.3

Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordability and competitive pricing, often finding rates significantly lower than other providers, which leads to remarkable savings. Many people highlight the excellent customer service and helpful staff, describing them as professional, patient, and quick to respond. The overall service is often noted for being easy to use and user-friendly, making the insurance process smooth and stress-free. However, some customers also noted concerns regarding unexpected rate increases and feeling overcharged for mileage not driven. A few other people also felt that customer service was sometimes poor, describing experiences with rude or unprofessional staff, and unreturned calls.

What people talk about most

Price

Users describe positive interactions with price, with many finding the service affordable and offering great... See more

Customer service

Customers consistently note positive experiences with customer service, praising its excellence, helpfulness,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising specific representatives for their... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the ease of use and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more

Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

608 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(608)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Does not report to Lexis Nexis. Other companies think I’m uninsured.

Just Insure does not report that I have insurance to Lexis Nexis. Because of this, several companies see that I’m uninsured and consider me a risky customer. Just Insure only reports that I have auto insurance to the DMV, which is appreciated. But I wish they would go above and beyond and let everyone know that I have insurance. If I try to get an auto insurance quote from a new company, they ask me why I’ve been uninsured for months and they don’t believe me when I say that I am insured.

28 September 2025
Rated 4 out of 5 stars

It is good for milage sensitive customers!

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't need to worry about anything; but gradual rate increase are unavoidable even though you're clean. That's why my experience reflects on the four stars.

16 October 2025
Rated 5 out of 5 stars

Lovely reps

Lovely reps. Especially Ray. As my car was totaled, some bonehead who had her face in her phone, came off a side street at speed and t-bone me and my sil, I hope to soon have a replacement and we shall start again.

17 September 2025
Rated 5 out of 5 stars

Lupita Anzaldo helped me so much with…

Lupita Anzaldo helped me so much with my experience today. I had an outstanding balance of like $300 because I forgot to upload my odometer. After I uploaded the odometer I asked her to adjust the balance which she did, and then she navigated me on how to top up my balance of $30 so I could have my insurance active again. She was a pleasure to work with and very professional.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied

I liked the way the company handled my car break-in. I like how professional Just Insure handle things financially. Customer service is great.

8 September 2025

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