Just Insure Reviews 

608
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the affordable pricing, often finding it more reasonable than other major insurance providers, especially for those who drive fewer miles. The customer service is frequently highlighted as excellent, with many appreciating the professional, helpful, and courteous staff who make interactions pleasant and efficient. People also value the ease of use and the smooth process for managing their policies, including quick responses and simple registration. However, some customers also noted issues with gradual rate increases and unexpected charges, particularly concerning the pay-per-mile feature. A few other people also felt that customer service could be poor, citing a lack of empathy and slow response times, which led to frustration.

What people talk about most

Price

Users describe positive interactions with price, with many finding the service affordable and offering great... See more

Customer service

Customers consistently note positive experiences with customer service, praising its excellence, helpfulness,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising specific representatives for their... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the ease of use and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

608 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(608)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rates keep going higher and higher

Rates keep going higher and higher. Started off really low and suddenly it was an increase. Customer service is horrible as if they didn't even have a department 😆 they base their rates on your credit as well. I have great credit and have screenshots to prove it yet they say it's unavailable. This company is a sham and they know exactly what they're doing and they take advantage. No type of building customer relationships or anything of that sort. These are probably the reasons why it's lower in price compared to other companies. Don't like my honest review? Then Get ahold of me and prove me wrong.

1 October 2025
Rated 5 out of 5 stars

Just is the way to go

I needed insurance at a good rate and that's exactly what Just provided. The process was simple and the app is very user friendly. Autopay was available so I am at ease knowing my payments are on time. Just keeps you informed of your policy. I would highly recommend to a friend

5 October 2025
Rated 1 out of 5 stars

Difficult and inaccurate

Difficult and inaccurate.
My rates keep rising because you insist my credit score is not sufficient, but that is a blatant attempt to commit fraud, and I will be reporting this to the authorities now that I have gathered the needed evidence.

9 October 2025
Rated 5 out of 5 stars

Easy app and inexpensive.

Well, I happen to love an app'd business! There is no fuss as long as I do my part. Driving well, seatbelt, not speeding, and taking odometer readings on time. The app lets me Kno how much I have on my balance and the due date. CS always sends me important emails if I need to be doing Something I missed or forgot. I just love Just Insure. I've used other Ins apps but for the reasons above JI is the best so far! TY.

4 November 2025
Rated 3 out of 5 stars

I gave an indifferent review for an…

I gave an indifferent review for an indifferent company. No contact to inquire on my situation or needs, merely to take money from my bank account and give nothing in return except for next month's upcoming bill.
Should you expect better when that's the overall attitude? Business for the sake of business merits a review for the sake of reviews.

30 September 2025
Rated 5 out of 5 stars

You looking for cheap

You looking for cheap, and great customer service insurance, I recommend this insurance company will definitely serve you right!

23 September 2025
Just Insure logo

Reply from Just Insure

Thanks so much for your feedback! We appreciate your business.
-support@just.insure

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