Just Insure Reviews 

607
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and professional staff, noting their helpfulness and quick responses. Many people appreciate the affordability and reasonable pricing compared to other insurance providers, especially for those who drive fewer miles. The user experience is often described as easy, simple, and straightforward, making the process of getting and managing insurance smooth. However, some customers also noted concerns regarding price increases, with rates unexpectedly rising after an initial low period. A few other people also felt that customer service could be poor, mentioning issues with responsiveness and a lack of empathy from some agents.

What people talk about most

Price

People report ambiguous experiences with price, with many customers praising the affordability and great... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting excellent,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the overall... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(607)

153 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New customer needed app features explained.

Today I talked with Whitney, a representative for Just Insure and she was quick to answer my call and was very friendly, courteous and professional. I had some questions about the company’s app and Whitney was a good listener and patiently explained the app’s features and what the various icons stood for. She was well-informed and reconfirmed my understanding about the company’s policies and the instructions for using the app. I was glad to have a real live person on the phone as a representative as they give the best customer service, not those auto-line soul-less voices. Whitney was very polite and made me feel that the company really appreciated my business. I would highly recommend her to others who may be interested in using the services of this company and would be happy to have her as my representative in the future. Customer service is the lifeblood of any business and Whitney provided excellent service.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

This is by far the best insurance…

This is by far the best insurance company I've used for Auto ever. They're inexpensive, great customer service, and the range of things and ways you can pay is by far the best. Plus you can insure your car the day you buy the policy, not a lot will let you do that without a huge fee.

10 December 2025
Rated 5 out of 5 stars

It does not have bullshit

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle man, no one else to feed but letting the customer pay what he owes. Easy contact in case of questions. No price hikes. No nonsense bullshit.

6 December 2025
Rated 5 out of 5 stars

Very honest

Very honest : they had understand on some of my tough situations and had gave me the opportunity to restore my policy, when messages or chatting always the a fast reply and #1 trying there's best to resolve my issues 👍🏽

6 December 2025
Rated 1 out of 5 stars

Beware! monetary loss due to business with Just.Insure

I was insured with "Just Insure" briefly between July 2022 - Mar 2023. Last Month, I found that they never reported my Auto insurance to credit agency LexisNexis (google consumer risk lexisnexis ) . I believe this company keep history of all your personal details and is accessed by Insurance companies while offering insurance quotes.

As Just Insure did not report my Auto coverage, popular insurance companies saw it as a gap in Auto insurance and quoted me a high insurance rates in subsequent years. I was always wondering that why my rates are so high with a very good history of safe driving, free of any ticket, accident or insurance claims.

I was unaware of this until last month, when Geico informed me that they can't insure me as I have policy gap in past years. I was shocked to hear this as I have a squeaky clean Auto insurance history.

I contacted LexisNexis risk reporting agency (as suggested by Geico) and found this in their report. Now I am trying to get it fixed. But because of this lapse by Just Insure, I paid high insurance rate all these years. This is unethical and unprofessional on their part and will never do business with them.

Beware! if you ever been their customer, check your LexisNexis report for this kind of lapse.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Whitney was AWESOME!

Whitney was AWESOME!! Very patient (I ask a LOT of questions) and professional! She put my mind at ease and won my business! She truly delivered on "customer service!"

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Poor Busines practices

The practice of charging me at an estimated rate of driving i never reach is poor business practice. All because i dont upload a photo intime. Thats rediculous.

6 November 2025
Rated 1 out of 5 stars

Horrible money grubbing company

Horrible money grubbing company. I had to double check this was a real business after they fought tooth and nail over a fender bender I didn't cause. They overcharge, horrible customer service, skip the headache use a real insurance provider.

25 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look